KornerStone Staffing – Our client, a forward-thinking, fast paced FMCG company, is looking to hire a qualified candidate to fill the position below:
Job Title: Drop Ship Specialist
Location: Lagos
Job Description
- Our Client is a big player in the FMCG Industry, is looking to recruit a Drop Ship Specialist to join the team to manage and track all Team dropship and at once orders. This includes: sku creation, order placement, order tracking, order delivery, ship confirming, and vendor relations.
- The Drop Ship Specialist will also serve as an operational liaison between merchandising, vendors, and service providers, this person is responsible for day-to-day drop shipment issue resolution, reporting on vendor compliance with SLA policies and procedures.
Responsibilities
- Maintain vendor list and vendor catalog resources with current vendor information including: contact information, discount levels, websites, links, etc.
- Create and modify skus. Confirm accurate order entry of drop shipped orders into controller.
- Accurate placement of orders directly with vendors using correct shipping address and FO numbers.
- Manage open orders report as it relates to drop shipped orders.
- Follow-up with vendors and sales reps to obtain and communicate order confirmations and tracking information on all drop shipped orders. Enter tracking details into Workhorse on decorated drop ship orders.
- Effectively communicate any issues or delays with Team reps and customization department.
- Effectively and openly communicate with Team and Retail buyers.
- Serve as main point of contact for team sales staff regarding drop ship customer service questions.
Education and Experience
- HND and Bachelor’s degree
- Understanding of retail landscape, operational systems and functionality
- Minimum of 2 – 3 years’ experience in Drop Ship or e-Commerce operations department
- Minimum of 2 years in retail or B2C role
SKills and Competencies:
- Good communication skills both written and verbal, with the ability to complete relevant paperwork.
- Planning and organizational skills
- Previous supervisory experience
- Strong analytical and problem solving skills and business judgment
How to Apply
Click here to apply
Job Title: Fashion Blogger and Social Media Intern
Location: Lagos
Job Description
- We are looking to hire a Fashion Blogger and Social Media Intern with strong knowledge and understanding of the digital media landscape, including various social media websites.
- The intern hired for this position will need strong critical thinking skills in order to integrate into our vibrant and passionate team who are very excited to share this exciting launch with an intern hoping to gain a ton of great online experience.
Responsibilities
- Research fashion and beauty trends
- Brainstorm blog ideas
- Organize content / event calendars
- Update social media accounts and respond to posts or comments
- Carry out researches to find articles, stories, resources or other content relevant to our customer base
- Monitor and post on blogs, forums, and social networks
- Online outreach and promotion using Facebook, MySpace, LinkedIn, Twitter, and more
- Website and social media optimization
Education and Experience
- Students applying for this internship should be Marketing/Business or Language majors, with 2 years of experience on the Web and a solid understanding of youth markets.
- Minimum of 1 years’ blogging experience required
- Able to contribute at least 2 Styled Blog Posts Per Week
Skills and Competencies:
- Strong research and analytical skills.
- Extremely Strong Writing and Editing Skills (Journalism or English Major a plus).
How to Apply
Click here to apply
Job Title: Drop Ship Specialist
Location: Warri, Delta
Job Description
- We are looking to recruit a Drop Ship Specialist to join the team to manage and track all Team dropship and at once orders. This includes: sku creation, order placement, order tracking, order delivery, ship confirming, and vendor relations.
- The Drop Ship Specialist will also serve as an operational liaison between merchandising, vendors, and service providers, this person is responsible for day-to-day drop shipment issue resolution, reporting on vendor compliance with SLA policies and procedures.
Responsibilities
- Maintain vendor list and vendor catalog resources with current vendor information including: contact information, discount levels, websites, links, etc.
- Create and modify skus. Confirm accurate order entry of drop shipped orders into controller.
- Accurate placement of orders directly with vendors using correct shipping address and FO numbers.
- Manage open orders report as it relates to drop shipped orders.
- Follow-up with vendors and sales reps to obtain and communicate order confirmations and tracking information on all drop shipped orders. Enter tracking details into Workhorse on decorated drop ship orders.
- Effectively communicate any issues or delays with Team reps and customization department.
- Effectively and openly communicate with Team and Retail buyers.
- Serve as main point of contact for team sales staff regarding drop ship customer service questions.
Education and Experience
- HND and Bachelor’s Degree qualifications.
- Understanding of retail landscape, operational systems and functionality
- Minimum of 2 – 3 years’ experience in Drop Ship or e-Commerce operations department
- Minimum of 2 years in retail or B2C role.
Skills and Competencies:
- Good communication skills both written and verbal, with the ability to complete relevant paperwork.
- Planning and organizational skills
- Previous supervisory experience
- Strong analytical and problem solving skills and business judgment.
How to Apply
Click here to apply
Job Title: Customer Experience Leader
Location: Lagos
Job Description
- A Customer Experience Leader who will be instrumental in helping to define and build a world-class customer experience center of excellence; this role blends strategy and execution to deliver end-to-end customer engagements.
- The CX Leader will inform the design and delivery of personalized, relevant, and differentiated digital and analog engagements across the customer life-cycle, prioritizing engagements that deliver the highest value for customers.
Responsibilities
- Lead the development and ongoing refinement of customer personas & journey maps, identifying areas of dissatisfaction in the experience and developing plans to monitor and make improvements to the experience.
- Act as an enabler for customer experience activities, delivering best practices, tools and guidance across the organization and work in close collaboration with other internal teams to identify and prioritize customer experience projects.
- Direct all aspects of data collection, analysis, and improvement recommendations.
- Partner with distribution to proactively identify upcoming trends, competitive movement and new opportunities to advance the client experience.
- Champion the customer through all our customer journeys, identifying their needs and expectations.
- Help define how Customer Experience is governed across the organization and ensure there is a standard approach to oversight of initiatives that impact customer experience.
- Review sales and Key Performance Indicators including consumer engagement, consumer website traffic and net promoter score.
- Generate ideas and recommend adjustments to ensure continued success of program.
- Develop, schedule and execute training required for associates to participate in customer experience activities
- Understand how each improvement initiative affects all touch points and ensure all appropriate stakeholders are aligned with the project.
- Build strong relationships, and work with Marketing, Product, Operations, and IT.
- Lead internal communication efforts on CX strategy and initiatives across the organization
Skills and Competencies
- Good communication skills both written and verbal, with the ability to complete relevant paperwork.
- Planning and organizational skills
- Previous supervisory experience
- Strong analytical and problem solving skills and business judgment
Education and Experience
- Bachelor’s degree required
- 8+ years of large corporate business experience with 3-5 years of work experience in the Customer Experience field, including CX research, program design and implementation, maturity models, frameworks, and platform tools
- Certified customer experience professional (CCXP)
- Net Promoter System certification
- Extensive experience in quantitative and qualitative VoC system application and customer journey management
- Proven ability to communicate directly with customers and represent customers to employees and leaders
- Demonstrated results leading and working with global, diverse, cross- functional teams
- Organizationally savvy, with demonstrated ability to influence leaders up to C-level, and facilitate alignment and clear decision making.
How to Apply
Click here to apply
Job Title: Social Media Specialist
Location: Lagos
Job Description
- We looking to hire a Social Media intern for a 12 month project.
- This person will work closely with the editorial and social teams to increase engagement with Mothers on a variety of topics.
Responsibilities
- Collaborating with the editorial team on story ideas and content development that will resonate with Mothers by putting it through a social filter at the beginning of the process.
- Working with editors and writers to make their content more sharable, including developing new headlines for social and identifying more captivating images.
- Building on the current social strategy of sharing content and identifying new opportunities for developing a larger motherhood audience. This includes creating social-oriented content on the fly.
- Working with editorial and social teams to initiate special features and packages to help generate more engagement.
Education and Experience
- Marketing/Business or Language majors, with 2 years of experience on the Web and a solid understanding of motherhood content
- Minimum of 1 years’ blogging focused on nursing mothers experience require.
Skills and Competencies:
- Strong research and analytical skills
- Extremely Strong Writing and Editing Skills (Journalism or English Major a plus).
How to Apply
Click here to apply
Job Title: Senior Key Account Manager
Location: Lagos
Job Description
- Candidates with a hunter mentality who has the ability to design and execute cross-sell and up-sell strategies to drive revenue into existing customers.
Responsibilities
- Help reshape and define the Corporate Sales Account Management process to proactively engage customer base and drive wallet share growth.
- Effectively execute territory plan, account plans and opportunity plans to maximize revenue across 100-125 assigned accounts.
- Establish and grow relationships with key decision-makers and influencers within customer base.
- Understand and communicate the business value and ROI of products and solutions.
- Engage customers in dialogues related to infrastructure growth, including their planned and potential needs.
- Successfully leverage resources within the team; Engage leadership to determine the strategy and methods to ensure success across the entire assigned market segment.
- Utilize tools and best practices to meet and exceed weekly sales goals & metrics.
Education and Experience
- Bachelor’s Degree or equivalent work experience FMCG Industry
- Must have at least 5 – 7 years of experience successfully closing new & existing business, with a focus on building successful territory and account management plans to drive revenue & new product adoption
- Brands & Product portfolio Management
- Ability to create valid business reasons to engage customers to drive meaningful sales engagements and business opportunities
Skills and Competencies:
- Good communication skills both written and verbal, with the ability to complete relevant paperwork.
- Planning and organizational skills
- Previous supervisory experience
- Strong analytical and problem solving skills and business judgment
How to Apply
Interested and qualified candidates should:
Click here to apply for this position
Job Title: Summer Internship Programme
Location: Lagos
Job Descriptions
- The following internship positions are currently available: Marketing, Sales, Commercial, Human Resource, IT, Supply Chain, Finance, Customer Operations.
- The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree.
Components of the program include:
- Hands-on experience working as a member of a specific department and team.
- Assigned projects to accelerate learning of key functions/process.
- Cross-functional departmental exposures within the corporate office.
- Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.
- End of program presentation of project findings, and recommended course of action to executives.
Requirement
- Years of Related Professional Experience: 1 – 2 years
- Recent graduates can be considered/About to complete and/or completed NYSC
- Proficient in word, excel, power point, etc.
- Good written and verbal communication skills.
- A passion for retail, and interested in being part of crafting the future of retail.
How to Apply
Click here to apply
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