Multiple Job Vacancies at Rutotech International

Rutotech International is a privately owned Nigerian company with its operational office at Block L Plot 2B Road KL, Sparklight Estate, Lagos – Ibadan Expressway, Ogun State, Nigeria. It began operations in 1994 with the core business of providing leading edge solutions and services in the areas of Supplies, Installations and Maintenance of Telecommunications Equipment, and later added to its services Recruitment, Training, as well as Manpower supplies and Human Resource Management.

We are recruiting to fill the position below:

Job Title: Service Level Manager

Location: Lagos

Responsibilities

• Determine and document requirements for new or changed services in SLRs, and manage and review them through the Service Lifecycle into SLAs for operational services
• Monitor and measure service performance achievements of all operational services against targets within SLAs
• Produce service reports
• Conduct service review and instigate improvements within an overall Service Improvement Plan (SIP)
• Review and revise SLAs, service scope OLAs, contracts, and any other underpinning agreements
• Develop, maintain and operate procedures for logging, acting and resolving all complaints, and for logging and distributing compliments
• Make available and maintain up-to-date SLM document templates and standards.

Skills and Capability Requirement
Qualification:

• Bachelor’s degree
• An Advanced degree in Management or Law may be substituted for two years of experience

Experience:

• At least 5 years of experience from Managed Services, Management Consulting or Project Management within the Telecom or similar industry

Knowledge & Skills:

• More than 3 experience in managing SLAs is preferred
• Understand portfolio and relationship to service delivery and able to handle situations when customer demands services outside scope of contract.
• Good knowledge and understanding of applicable parts of Huawei´s services product portfolio and delivery processes
• Good knowledge and understanding of Huawei’s client business situation
• Excellent Customer Relationship Management skills
• Proven negotiation skills
• Excellent verbal and written communication skills in English and the local language
• Advanced skills in Microsoft Office, Excel, MSWord and Power Point

Job Title: Senior Network Engineer (L2)

Location: Lagos

Responsibilities

• Establishes and maintains production and corporate network by configuring/upgrading network hardware
• resolve complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures.
• Maximizes network performance by monitoring, troubleshooting network environment
• Maintain secure network by establishing and enforcing policies
• Ensure continuous improvement in network infrastructure uptime, stability, security and documentation
• Keep existing infrastructure support documentation up to date.
• Create network infrastructure support documentation where it does not exist.
• Attend day/weekly meetings to discuss problems, processes, etc.
• Be able to resolve daily issues within SLA.

Skills and Capability Requirement
Qualification:

• Technology-focused bachelor’s degree, certification (CCNP/CCIE) or commensurate experience.

Experience:

• 4+ years of experience with administration, implementation and troubleshooting of IP network. Cisco experience is a requirement

Knowledge & Skills:

• Proven experience with designing solutions that meet industry best practice standards within complex network environments.
• In-depth knowledge of network technologies at all layers of the OSI reference model:
  • LAN and WAN physical access technologies
  • Switching protocols (MPLS, spanning-tree, 802.1ad, VLANs, 802.1q, etc.)
  • Routing protocols (BGP, OSPF, static routing, etc.)
  • IP, TCP and UDP based applications and protocols
  • Expert level firewall appliance experience (Checkpoint, Cisco, Juniper/Netscreen, etc.)
  • Expert level network loadbalancing appliance experience (Cisco, F5, etc.)
• Demonstrable understanding of how diverse systems and technologies interact in a complex network environment.
• Complete understanding of VPN/transport encryption technologies:
  • IPSec
  • SSL
  • DMVPN
  • GET VPN
  • SSH tunneling
• Expert ability in creating and reading network trace packet captures.
• Expert ability in creating standardized network infrastructure documentation.
• Ability to maintain a professional demeanor when placed in high-stress and high-pressure situations.
• Ability to work efficiently and effectively in an environment with little day to day task based direction.

Job Title: DC Facility Management Leader

Location: Lagos

Job Description

• The DC facility leader will manage the team to complete the following service:
• Preparing physical facilities in line with industry best practices and Customer guidelines (ISO Standards and DCIM Standards).
• Co-ordinating the resolution of raised floor equipment.
• Managing and monitoring of power/cooling for the respective facilities.
• Implementing effective energy management schemes to reduce environmental costs related to fuel, electricity & cooling, with demonstrable reductions in costs.
• Conducting data centre and rack space planning including rack placement and floor plan design for existing and new data centers.
• Developing and Maintaining physical configuration plan for the infrastructure assets
• Manage and co-ordinate equipment install/moves and changes to all hardware.
• Manage, co-ordinate, install and conduct the de-installation of hardware equipment.
• Manage and co-ordinate the physical access control of the data centres and remote computer rooms in accordance with the agreed security practices.
• Manage, co-ordinate, install and maintain data centre cabling (Fiber, UTP, infiniband and other).
• Conduct daily data centre inspections, and conduct corrective steps to remediate equipment that is faulty for all equipment, including, but not limited to:
  • Power and cooling equipment
  • Server hardware
  • Networking and SAN hardware
  • Storage hardware
  • Building monitoring systems
  • Cabling
• Inspection and management of fire suppression equipment, maintained by facilities management, issues should be reported and managed to completion.
• Advisory and design of data centre facilities for both existing and new data centres that may be commissioned throughout the life cycle of the contract.
• Capacity management of data centre facilities.
• Conduct physical equipment moved between data centres as required

Job Title: Database Administrator

Location: Lagos

Responsibilities

• Proactively monitor the critical database systems and ensure minimum downtime
• Maintenance and improvement of databases including installation, configuration, upgrade, patches and bug fixes
• Performance tuning, including database/query tuning and re-writing SQLs
• Database development including writing and reviewing stored procedures
• Plan and execute Backup and recovery including disaster recovery and replication
• Database refreshes, data masking and schema patches
• Develop and maintain database standards
• Handle problem escalation with vendors as appropriate
• Oversee database security
• Work as part of a team and provide 24×7 support with on-call rotation
• Provide support to Junior Database Administrator to resolve issue.
• Create knowledge base for DB Administrator on issue and resolution.
• Managing the Junior Database resource and assigning work.

Skills and Capability Requirements

Qualification:

• Bachelor’s degree or above in Computer Science, Information Technology or related disciplines
• Mandatory to have Oracle /DB2 /SQL Server/My SQL & Unify Certification.

Experience:

• Minimum of 6 years of experience in database administration, relational database design and data warehouse applications and ETL processes etc
• Knowledge & Skills
• Knowledge in managing very large databases instances.
• Identifying and execute the RDMBS upgrade.
• Working knowledge in cluster and HA environment.
• Installing and configuring report service.
• Ability to find server bottleneck.
• Database hardening experience.
• Telecom domain knowledge will be an advantage.
• Experience with DB consolidation.
• Expert level skills in SQL & Shell scripting
• Exposure to Database Audit.
• Ability to plan, document, and effectively implement projects and systems
• Excellent interpersonal and communication skills
• Good team player with a can-do attitude
• Excellent trouble shooting and problem solving skills
• Fluency in English and the Spanish language (written and verbal)
• Advanced skills in Microsoft Office, Excel, MSWord and Power Point.

Job Title: EUS Support Leader

Location: Lagos

Job Description
The leader will manage the team to complete the following service:

• Troubleshoot and resolve network access and server issues.
• Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.
• Install and configure operating systems and other business related software on End User computing devices.
• Ensure all client applications are at the current software patch levels in line with the Customer’s Enterprise software Update policy.
• Configure, set up and troubleshoot e-mail access.
• Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.
• Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities.
• Detect, diagnose and correct computer hardware, software, and peripheral errors.
• Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.
• Plan, schedule and execute preventative maintenance of computers and peripherals.
• Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.

Job Title: Senior Windows and Linux Server Engineer

Location: Lagos

Responsibilities

• Technical Issues that cannot be solved by the L1 and requires an expert assistance to sort the issue within the SLA and Turn Around Time (TAT).
• Experience with VMWare ESXi 4.x, ESX 4.x, vSphere
• Advanced Windows server administration, security and troubleshooting, such as Active Directory, GPO management, and network authentication
• Creating realistic testing scenarios and scripts to use before and after equipment and software version upgrades – Proxy configuration and security binding etc.
• Working with and troubleshooting Conducting on-going system audits to evaluate the utility and efficiency of systems hardware, software and communication components to meet the business needs.
• Gather necessary data for issue replication, problem determination and/or escalation

Skills and Capability Requirement
Qualification:

• Bachelor’s degree or above in Computer Science, Information Technology or related disciplines

Experience:

• Minimum 4 years of Linux or Windows along with cluster setup – systems administration or hands-on experience is a must

Knowledge & Skills:

• Deep knowledge in Windows Server 2003, 2008 deployments, RHEL , CentOS, Ubuntu
• Deep knowledge in VMWare ESXi 4.x, ESX 4.x, vSpher
• Protocol level – all/few of the following,: SMTP, SNMP, SNTP, POP, FTP, SSL, SSH, HTTP, HTTPS, telnet, SFTP, DNS, RDP, TCP, ICMP, and UDP.
• Extensive experience managing server based applications
• Ability to plan, document, and effectively implement projects and systems
• Excellent interpersonal and communication skills
• Good team player with a can-do attitude
• Excellent trouble shooting and problem solving skills

Job Title: Senior Storage Engineer

Location: Lagos

Responsibilities

• Administer the IT storage infrastructure including provisioning of LUNs and Volumes to servers and Virtualized infrastructure etc
• Administer the Storage Area Network including managing and maintenance of the SAN fabric from host connectivity to the storage
• Design and build highly scalable storage systems solution
• Installation, setup and maintenance of backup environment, backup software and support backup and restore operations
• Track storage utilization
• Support with monitoring and reporting of system health/ performance of all nodes of the SAN fabric
• Monitor storage performance / quality and implements performance tuning to resolve performance issues
• Create and maintain documentation as it pertains to the storage infrastructure procedures and configuration
• Tape library configuration and tape management
• Report on necessary recommendations for additional storage resources or hardware and any improvements that increases performance and reliability
• Work as part of a team and provide 24×7 support with on-call rotation
• Responsible for the configuration and data backup operation of the centralized backup system for all backups.
• Responsible for the investigation and fix any backup issues.
• Work with vendors to perform incident troubleshooting and root cause analyze
• Clean up the storage media containing customers data before disposing or reuse of the storage media.
• Verify compliance of the operating conditions with company policy
• Correct, repair or replace the damaged external storage media.

Skills and Capability Requirements
Qualification:

• Bachelor’s degree or above in Computer Science, Information Technology or related disciplines

Experience:

• Minimum of 3 years experience in administer/architect/engineering enterprise class storage solutions

Knowledge & Skills:

• Working knowledge with multiple storage solutions (NetApp, Oracle, EMC)
• Working knowledge with provisioning, maintenance, troubleshooting of enterprise storage systems
• Working knowledge with Fiber Channel switches and routers
• Working knowledge with Data Replication, Data Protection and Virtualization Technology
• Ability to plan, document, and effectively implement projects and systems
• Excellent interpersonal and communication skills
• Good team player with a can-do attitude
• Good trouble shooting and problem solving skills
• Fluency in English and the local language (written and verbal)
• Advanced skills in Microsoft Office, Excel, Ms-word and Power Point

Job Title: Monitoring Executive
Location: Lagos

Responsibilities

• Responsible for overall operation business, application and system monitoring, applying Event Management Process
• Responsible for design and develop convenient business, application and system monitoring tools to increase monitoring productivity and increase business and operation transparency
• Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports
• Responsible for generating collective reports of problem management
• Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports

Skills and Capability Requirements
Qualification:

• Bachelor’s or MBA degree with strong academic and extracurricular performance may be substituted for two years of experience

Experience:

• At least 5 years of experience in IT support up to 2nd or 3rd Line and have experience with helpdesk / call logging tools and implementing Service Desk policy and SLA’s
• Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred
• Working experience of team leading, and have worked on a Service Desk
• Knowledge & Skills
• Proven skills in managing a service desk; support monitoring team if necessary
• Knowledge of implementing SLA’s and best practice is preferred
• An understanding of Incident Management and Service Delivery would be beneficial to the candidate
• Excellent verbal and written communication skills in English and local language

Job Title: Senior UNIX and VMS Server Engineer

Location: Lagos

Responsibilities

• Technical Issues that cannot be solved by the L1 and requires an expert assistance to sort the issue within the SLA and Turn Around Time (TAT).
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, etc. in accordance with standards and project/operational requirements in RISC servers (HPUX, AIX and VMS) environment, ensuring updates are performed, solving functional problems, and heeding the priorities of the user community – Experience – more than 2 year.
• Expert-level knowledge in UNIX system administration (HPUX, AIX, SUN) and VMS
• Capacity Planning for all the UNIX/VMS systems
• Supervise Hardware Installs and Perform Complex OS upgrades
• Deep knowledge on volume managers (LVM/SVM)
• Knowledge on Virtualization, LPAR, ESX VMware.

Skills and Capability Requirements 
Qualification:

• Bachelor’s degree or above in Computer Science, Information Technology or related disciplines

Experience:

• Minimum 4 years of Unix/VMS along with cluster setup – systems administration or hands-on experience is a must
• Knowledge & Skills
• A Good understanding of UNIX-based operating systems, especially enterprise level HP UX/AIX/Linux/VMS distributions, including system installation / configuration, file system concepts, resource monitoring, user administration, kernel tuning, package management, and process control / management
• Good Hardware Knowledge of HP BCS or, IBM AIX Servers, HP VMS is a must.
• Good Knowledge on Virtualization, LPAR, ESX VMware
• Excellent interpersonal and communication skills
• Good team player with a can-do attitude
• Excellent trouble shooting and problem solving skills

Job Title: Tools SME/Engineer

Location: Lagos

Responsibilities

• Assisting availability manager to meet the aims of availability management. This includes responsibilities such as: Analyzing and defining new/changed services for Service Availability; Identifying and documenting major/potential impacts; Cross checking with UCs to establish negotiation bottom-line
• Assisting the capacity manager to meet the aims of capacity management. This includes such tasks as: Defining and analyzing need for capacity; Designing and drafting capacity plan; Generating capacity report and Generating capacity optimization plan
• Providing support for a number of internal technical groups. The list include: BPO team; IMS team and AMS team
• Maintenance, change deployment, trouble-shooting, covering Database, Networks, Servers, application development, business process handling.
• Dealing with the final physical delivery of the service implementation; coordinating release documentation and communications
• Planning the deployment in conjunction with change and knowledge management and service asset and configuration management
• Providing technical and application guidance and support throughout the release process, including known errors and workarounds.
• Providing feedback on the effectiveness of the release and recording metrics for deployment to ensure within agreed SLAs
• Identifying problem; Initial categorization and prioritization and Recording solution and workaround in KEDB
• Responsible for the schedule work

How to Apply
Interested and qualified candidates should send their CV’s to: dorcas@rutotechintl.com , bunmi@rutotechintl.com