AppZone Recruitment for Entry Level Call Center Agent and Software Developer

AppZone is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Job Description

• Respond to customer inquiries and provide guidance on usage of application features via telephone, emails and instant messaging.
• Escalate, log and track second/third level support issues for resolution.
• General user support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Log and follow up on the resolution of issues reported by customers.
• Research required information using available resources.
• Active engagement in the achievement of goals and objectives in line with the company’s mission, vision and values relevant to the responsibilities granted to you which may be amended from time to time.

Skills:

• OND/Degree in any relevant field.
• Part time or NYSC students can apply.
• Minimum of 1 year relevant experience (Call center or customer service environment).
• Good communication, listening and writing skills.
• Emotional intelligence (soft skill).
• Proficient in English language and any other native language.
• Knowledge of customer service principles and practices.

How to apply

Click here to apply online








Job Title: Senior Software Developer

Location: Lagos

Job Description

• Develop, Implement, and Support software products and solutions that integrate with in-house and third party systems
• Provide support to business analysts in the conversion of individual client business requirements into software functionality
• Provide assistance to relevant functional teams by identifying requirements and improvements to architectural design of new/existing applications
• Provide training to client end users with relevant tools and technical documentation.
• Lead a technical work stream as a component of a larger project
• Provide subject-matter expertise, customer advocacy, and analysis through all phases of the development lifecycle
• Communicate effectively well with internal/external parties

Skills Requirements
The skills and competencies required to accomplish your career move are:

• Bachelor’s Degree or corresponding combination of education and work experience in Software Development.
• 3 years of programming experience with Web, Windows .NET framework and C#
• 3 years experience with WPF applications, ASP.NET, MVC, C#, .Net, Web API, JSON, REST, and SQL Server.
• Good communication skills.
• Excellent interpersonal & analytic skills.
• An aptitude for analytical problem-solving
• Ease and ability to learn fast and solve complex problems
• Proficiency in object-oriented design and development using software development best practices.
• Experience with Microsoft SQL database design, T-SQL and stored procedure programming.
• Experience working on Agile teams using Agile methodologies such as SCRUM
• Ability to provide technical input for designs, functional specifications, and other project requirements
• Ability to design, and build, high quality unit tests.

How to Apply

Click here to apply online

Deadline: 10th April, 2017.