Ticketing Consultants Jobs at Laudable Travels & Tours Limited

Laudable Travels & Tours Limited is an upscale travel management company with the unique advantage of being locally owned and globally known.
We are recruiting to fill the position below:


Job Title: Ticketing Consultant
Location: Nigeria
Job Description 

• We are now recruiting a Ticketing Consultant; you will be responsible for issuing tickets in an accurate and timely manner in accordance with the fare rules.

Key Tasks 

• Issue/Reissue all ticket types on all Queues in full accordance to airline rules to ensure no errors and possible ADM/Losses from airlines
• Issuing of all tickets across all queues
• Re-issuing of all tickets on all queues for schedule changes/voluntary changes or requests from airlines.
• Deal with airport issues ensuring tickets issued and customers board their time.
• Issue all Groups/Tours/Allocation bookings
• Issue MCO/VMPD/EMD for extra payment for excess baggage/reissue fee/name changes.
• Programmers daily/weekly/monthly update the ticketing automation functionality to report faults to IT, to reduce ADM’s, targeted to automate as much as possible
• Assist in Crisis situations and reissue tickets where required.
• Invoice and issue Queued PNR booking providing agents with documents.
• Keep informed of business changes that affect the ticketing area
• Escalating ‘IT’ issues or suggestions to the Manager
• Issue all paid bookings by deadline for Fuel Surcharge and Ticket Deadline brought in by airlines.
• Issue all International/ Internal/ Air passes/ Side trip tickets on all fare types.
• Issue all tickets in accordance with company Service Level Agreement.
• Issue all tickets for special requirements for airline ie Unaccompanied minors / Migrant baggage visa’s etc
• Ensure all problem bookings are communicated to relevant area to resolve
• Communicate to Reservations if bookings are incorrect to allow correction before issuing.

Essential Skills, Knowledge and Experience 

• Attention to detail
• Educated to GCSE/’O’ level standard
• Numerate
• Positive attitude
• Ability to work cross department
• Passion for delivering quality service
• Proactive
• Methodical
• Excellent communication and negotiation skills
• Self-motivated
• Customer focussed
• Team Player

Desirable Skills, Knowledge and Experience: 

• Ticketing IATA level 1 and 2
• Insurance training
• Working towards ticketing qualification

How to Apply
Interested and qualified candidates should send their application letters and CV’s to: laudabletravelstourslimited@yahoo.com