Job Vacancy in a leading Commercial Bank for I.T Support Officer

Workforce Group – Our client, a leading Commercial Bank, is currently recruiting suitably and qualified candidates for the position below:

Job Title: I.T Support Officer 
Function: Operational role
Industry: Banking
Job Description

• As an IT Support officer you will be responsible in maintaining the computer networks/systems of the organization –ensuring that they run smoothly and providing technical support and advice to computer users

Responsibilities 

• installing and configuring computer hardware operating systems and applications; 
• monitoring and maintaining computer systems and networks; 
• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; 
• troubleshooting system and network problems and diagnosing and solving hardware or software faults; 
• replacing parts as required; 
• providing support, including procedural documentation and relevant reports; 
• following diagrams and written instructions to repair a fault or set up a system; 
• supporting the roll-out of new applications; 
• setting up new users’ accounts and profiles and dealing with password issues; 
• responding within agreed time limits to call-outs; 
• working continuously on a task until completion (or referral to third parties, if appropriate); 
• prioritising and managing many open cases at one time; 
• rapidly establishing a good working relationship with customers and other professionals, such as software developers; 
• testing and evaluating new technology; 
• conducting electrical safety checks on computer equipment. 

How to Apply



Click Here to Apply