Ongoing Recruitment at Hilton Worldwide(Curio Lagos Airport)

Job Title: IT Coordinator
Job ID: HOT039GH
Location: Ikeja, Lagos
Job Description 

• An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What Will I be Doing? 

• As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests.
• These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards:
• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
• Record all issues that arise and advise the IT Manager of any issues that need further attention
• Recommend system improvements to the IT Manager
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements

Job Requirements
What are we looking for?
IT Coordinator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous IT experience, preferably in the hotel, leisure, and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications, such as Fidelio and Micros, preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

Click here to apply 

Job Title: Accounting Clerk
Job ID: HOT043LK
Location: Ikeja, Lagos
Job Description 

• An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What Will I be Doing? 

• As an Accounting Clerk, you would be responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
• Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Respond to guest inquiries, charge inquiries and requests in a timely, friendly and efficient manner
  • Research and resolve guest billing disputes in a timely, friendly and efficient manner
  • Prepare and complete all month-end responsibilities, including but not limited to, preparing reports and setting up late bills
  • Prepare and post daily receivables from event contracts and balance totals to the General Ledger
  • Coordinate and verify receiving tickets, purchase orders and invoices for proper coding and approval signature
  • Review all final statements for accuracy, make necessary corrections and mail sales contracts to clients in a timely manner
  • Prepare journal entries
  • Answer guest service calls, contact guests via telephone, complete telephone request forms and send correspondence/folios to guests (e-mail, facsimile, mail, etc.)

Job Requirements
What are we looking for?
Specifically, we look for demonstration of these Values: 

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes: 

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Click here to apply 

Job Title: Administration Coordinator
Job ID: HOT043LJ
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description 

• The Administration Coordinator provides the Guest and Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.

What will I be doing?
An Administration Coordinator provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards: 

• Opens incoming mail, dates stamps and distributes accordingly
• Sends outgoing mail, both interoffice and outside of the hotel
• Routes mail, faxes and other printed matter
• Prepares and types correspondence and fairly complex numerical/financial reports, as directed
• Prepares correspondence on behalf of management
• Duplicates, copies and distributes and mails material for the department/office
• Orders and maintains office supplies and equipment
• Maintains files and equipment in an orderly and professional manner
• Uses the property’s email system and maintains their email box, as is policy
• Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)
• Appropriate business use of telephone and voice email system
• Greets internal and external customers in a friendly and professional manner
• Announces visitors and/or handles requests, as appropriate

Job Requirements
What are we looking for? 

An Assistant Human Resources Manager will also be required to support employee relations and ensure compliance with staff training requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide and deliver first-class ER services to Human Resources Manager and management team
• Assist Human Resources Manager with Human Resources strategy including succession planning processes in individual hotels
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Help achieve departmental goals
• Support the hotel with departmental training requirements
• Control costs when possible and assist in meeting hotel/departmental financial targets
• Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Work with local organisations and schools to promote the hospitality industry
• Assist and resolve team member and management queries

Requirements
What are we looking for?

An Assistant Human Resources Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in Human Resources
• CIPD qualified
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• IT proficiency

Click here to apply

Job Title: Front Desk Manager
Job ID: HOT033C1
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description 

• A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will it be like to work for a Hilton Worldwide Brand? 

• Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

What will I be doing? 

• As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.
• A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

What are we looking for? 

• Front Desk Manager serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • A Degree or Diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • Nigerian nationals will be given preference

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

• Familiar with Property Management Systems
• A Degree or Diploma in Hotel Management or equivalent

Click here to apply 

Job Title: Housekeeping Manager
Job ID: HOT043LI
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description

• A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives

What Will I Be Doing?
As a Housekeeping Manager, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping team
• Competent in property management systems
• Assist other departments wherever necessary

Job Requirements
What are we looking for?
A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

• Familiar with Property Management Systems

Click here to apply 

Job Title: Driver
Job ID: HOT032UL
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description 

• A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.

What will it be like to work for a Hilton Worldwide Brand? 

• Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

What will I be doing
As a Driver, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome Guests on arrival and assist with their luggage 

• Maintain frequent contact with regular Guests and visitors
• Park Guests’ cars on the hotel premises
• Provide a driving service to Guests, as required
• Maintain clean and safety hotel vehicles
• Stay current on all hotel services as well as VIP requirements and special events
• Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
• Comply with all hotel security, fire regulations and Health and Safety legislation
• Project a professional manner with an emphasis on hospitality and guest service

Requirements
What are we looking for: 

Job Title: Driver (Contract)
Job ID: HOT042JO
Location: FCT, Abuja
Employment Type: Full-time
Job Description 

• A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.

What Will I Be Doing?
As a Driver, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Welcome Guests on arrival and assist with their luggage
• Maintain frequent contact with regular Guests and visitors
• Park Guests’ cars on the hotel premises
• Provide a driving service to Guests, as required
• Maintain clean and safety hotel vehicles
• Stay current on all hotel services as well as VIP requirements and special events
• Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
• Comply with all hotel security, fire regulations and Health and Safety legislation
• Project a professional manner with an emphasis on hospitality and guest service

Job Requirements
What are we looking for?
Drivers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
• Impeccable personal presentation with good communication skills
• Calm, courteous and discreet
• Possession of a clean driving license/record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent communication skills
• Good organisational skills
• A good knowledge of the local area

Click here to apply