Abuja Electricity Distribution Company (AEDC Plc) Recruitment June 2017

Job Title: Marketing Supervisor
Location: Abuja
Job Description 

• This person will be reporting to the Senior Manager Commercial Services to provide effective leadership to all Field Marketers in the Service Centre and will lead and provide the required support for the achievement of set targets.

Key Roles/Responsibilities 

• Ensure that Customers’ meters are accurately read and input submitted for capturing before or on the agreed timeline.<li>
• Ensure that all bills received are distributed within the agreed timeline.<li>
• Ensure effective monitoring of Prepaid Meters.<li>
• Identify consumer’s details and report same for relevant and proper capturing.<li>
• Raise Customer Records Maintenance Document (CRMD) for new Customers.<li>
• Present relevant Commercial Customers for upgrading into Meter Demand (MD) Customer.<li>
• Ensure that all Customers in the Service Centre are place on the appropriate tariff classification.<li>
• Compilation of daily, weekly and monthly input for billing.<li>
• Monitoring of Marketers Daily Dashboard to monitor the performance of Field Marketers.<li>
• Upgrading of relevant Commercial Customers into Meter Demand (MD)

Qualifications 

• Bachelor’s Degree in Marketing or related discipline
• At least 8 years of proven experience as Field Marketer within the utility sector
• Proven experience of working in a multicultural & dynamic environment
• Sound organizational skills
• Great team player and sound interpersonal skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written & verbal communication skills.
• Proficient with MS Office applications

Job Title: Revenue Protection Manager
Location: Abuja
Job Description 

• Revenue Protection Manager, would work in accordance with the Nigerian legislation to enforce order and internal rules of the AEDC, NERC regulations and directives as well as guidelines and recommendations given by management.

Major Roles and Responsibilities 

• Compile regular plan for regions and areas revenue protection teams based on the analyses related to illegal consumers, PPM by passes, under billing consumers, Maximum Demand costumers and all other costumers where losses may be caused
• Organizes the work of employees under of his/her supervision in order to protect the interests of AEDC and raising efforts to eliminate negative phenomena related to: energy losses, misconducts and corruption and all other issues which impacts directly or indirectly in the losses
• Define targets for each team, monitor quantity and quality of the work done by field team, evaluate the performance and initiate measures for rewards or disciplinary measures in monthly bases
• Prepare the weekly, monthly, quarterly and annual reports for Regional Manager and Internal Audit (Operational Audit) about the work and results of revenue protection teams, number of inspected costumers, findings, misconducts detected, back billed amounts and recommendations based on the performance evaluation
• Organizing costumer/consumer inspections after the regular duty time, evening and night inspections

Education , Experience and Technical Skills 

• University degree (Electrical-electronics Engineer, Electricity technician)
• Experience in the audit or police investigation, military and other law enforcement institutions will be considered as priority
• Minimum 10 years’ work experience
• At least for the last 5 years he/she should not be affiliated with AEDC or any contractors who do business with AEDC
• Knowledge to write reports, technical knowledge, knowledge of laws and regulations in force based on what company operates.

Job Title: Performance and Debt Management Analyst
Location: Abuja
Summary 

• The role of Performance and Debt Management analyst will report to the SM Commercial Service, work to reduce Commercial and Collection losses.

Key Responsibilities/Roles 

• Support the Performance Management Team through custom and ad hoc analysis and reporting.
• Collaborate with all service centre managers and operational managers to collect quality, timely Work in concert with the Area leadership team and other departments to collect, validate, and refine performance data.
• Setup, collect and analyse data to measure success of Service Centre revenue collection programs.
• Data to measure and drive operational and commercial performance.
• Review regular organization-wide performance dashboards, identify and understand variances, and participate in corrective action plans.
• Work with Finance to ensure accuracy of finance calculations and planned collection Ensure risks to performance and business success are identified, managed and controlled in collaboration with colleagues.
• Set high performance standards for Commercial Services teams (Area Office & Service Centres), and offering plans that drive high performance.
• Assist with preparation of quarterly performance review reports for sites and organization wide assumptions.
• Ensure risks to performance and business success are identified, managed and controlled in collaboration with colleagues.
• Set high performance standards for Commercial Services teams (Area Office & Service Centres), and offering plans that drive high performance.
• Assist with preparation of quarterly performance review reports for sites and organization wide.

Debt Management: 

• Identifies bad debt write-offs and accounts adjustments. Initiates write-off and adjustments in accordance with policies and procedures.
• Understanding the customer’s needs and building relationships to be enable negotiations for a payment plan.
• Working closely with internal stakeholders to manage account closures and debt write off based on approval.
• Respond to internal and external customers quickly and professionally.
• To contribute to the development and improvement of the Collections strategy in relation to energy debt in the Area.
• Ensure appropriate enforcement activity are undertaken to recover or secure debt.
• Ensure collection and recovery activity are undertaken with full compliance with all relevant legislation and regulatory requirements.
• Ensure diligent adjustment both on Credit Record & Debt Record to Customer’s accounts.
• Identify all cases of erroneous bills with a view to resolving and posting to Customer’s accounts accordingly.

Education Qualification 

• At least 8 years of proven experience in Marketing.
• Proven experience of working in a multicultural & dynamic environment.
• Bachelor Degree in Economies, Statistics or related discipline.
• Master’s Degree in Business Administration is an advantage.
• Sound analytic skill.
• Sound organizational skills.
• Great team player and sound interpersonal skills.
• Excellent written & verbal communication skills.

Job Title: Service Centre Manager (SCM)
Location: Abuja
Job Description 

• This person will be reporting to the Area Manager and will manage a team of electricity sales officers and the technical team who are responsible for performing sales and marketing of electricity.
• The SCM will also manage allocation of energy and drive collection of energy billed to the customers within their assigned territory.

Key Roles / Responsibilities 

• Plan, direct, coordinate and manage activities of staff in the entire sales area with direction from Area Manager.
• Sets priorities, goals, and timetables for the teams to achieve maximum productivity. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Coordinate the Commercial activities in the Service Center with particular reference to revenue generation and protection, and customer relationship management.
• Plan, direct, coordinate and manage entire technical fault clearing to minimise disruption to services.
• Coordinate the preparation of schedules for meter reading, billing input and bill distribution
• Monitoring of marketers with the daily performance dashboard.
• Drive marketing team to deliver on set targets.
• Regularly coach and provide feedback to team members to enable them to have confidence in what they do, help them grow and drive to excel.
• Build and utilize working relationships with internal business partners across the organization and external contacts.
• Ensure customer disconnections and reconnections are carried out following AEDC processes.

Qualifications 

• A Bachelor’s Degree/Higher National Diploma in Social Sciences, Engineering (Electrical or Mechanical) or related discipline.
• A Minimum of 10 years proven experience in covering sales, business development and marketing.
• Previous Service centre management experience or experience in other service oriented position within the banking , Telecoms or FMCGC.
• Must be technically and commercially minded with a good understanding of the power sector.
• Ability to work with and empower others on a collaborative basis to ensure success of unit team.

Job Title: TEAM LEAD, BUSINESS ASSURANCE AND COMPLIANCE: 
Job Description

• The person in this position will report to the Head Business Risk and will assist in the analysis of all risk exposures to the business; support compliance to the relevant laws, regulations, standards, codes, and defined Enterprise Risk Management (ERM) Policies, Processes and Procedures (PPP) rolled out; provide opinion on PPPs alignment with best practices and make recommendations for improvement. The role will also serve as a guide and sounding-board to aid prevent non-compliance with relevant laws, regulations, ERM as well as other business policies within the company. 
• Provide ongoing risk identification, analysis, assessment, monitoring and reporting to the stakeholders.
• Update identified risk items on the risk management system and gather data on all risk related projects.
• Prepare and collate reports on risk management activities within AEDC.
• Liaise with relevant functions in the company to suitably identify existing legislations and/or ongoing regulatory developments that will have a direct or indirect impact on the business, with subsequent escalation to the Executive Management team (EMT), assessment of the likely impact on the business and its risk profile, and of course designing the company’s response in line with the company’s regulatory risk appetite.
• In liaison with relevant functions/departments provide advice to business units on regulatory obligations and on the creation and implementation of regulatory compliant policies and procedures.
• Monitor the company’s compliance with relevant laws, regulations and internal risk policies.
• Update risk management system, monitor regulatory developments and recommend modifications to existing practices.
• Generate reports, presentations to highlight the status of mitigating actions and effects on residual risk profile and suggest changes to the management based on the solutions to adopt newer strategies to overcome the risks.
• Work with the Head Business Risk for the reduction of risks and propose solutions to address those risks.
• Design and support a compliance risk framework for the business.
• Generate and issue timely and reliable Compliance Management Information Report for the Risk Management Committee (on a quarterly basis) as well as ERM reports to other stakeholders (as and when required) in a manner that enables understanding of how well the business is managing the overall portfolio of risks to which it is exposed.

EDUCATION, EXPERIENCE and TECHNICAL SKILLS 

• A First Degree in Business Administration, Management, Accounting, Economics, Engineering or Natural Sciences 
• An Masters will be an added advantage.
• Professional Risk Management Qualification would be an added advantage.
• 6 years’ experience in an industry/commercial entity with experience in the development and implementation of Enterprise Risk Management (ERM) Programme and Business Continuity Management (BCM) Plans.
• A strong background in managing business risk or Auditing.
• Risk Management (either as Risk Manager or in Risk Management Consulting).
• Experience with exception reporting; risk assessment, documentation, implementation and/or design of internal controls.
• Power Sector Business Savvy will be an added advantage.

Job Title: TEAM LEAD, BUSINESS RISK ANALYST : 
Job Description

• This position will report to the Head business risk, the person will manage the business risk management initiatives and ensure implementation of risk management best practices by analysing all risk exposures to the business and reporting on the risk exposures and prevention strategies for the business. 

KEY ROLES/RESPONSIBILITIES 

• Drive best practice, continuous improvement and innovation at process and procedure level within Risk and Compliance function as well as utilize appropriate models for analysing potential risks to the business, taking a 360 degree view of the company’s risk profile.
• Lead and coordinate risk identification (strategic and operational risks) and assessments, facilitating the prioritization of risks and the identification of risk owners.
• Liaise constantly with Senior Management and Directors on various risk matters especially tracking ownership and mitigation of risk items identified.
• Facilitate on-going enterprise-wide risk assessments and mitigation of risks as well as ownership in all business units in line with the company Enterprise Risk Management (ERM) framework including facilitated workshops and interviews with Senior Management.
• Network and foster firm relationships with internal and external stakeholders and develop a close working relationship with relevant information sources to provide an integrated service.
• Generate and submit timely risk reports in an appropriate manner to different audiences. Also, ensure preparation of ERM reports to stakeholders when required.
• Align operational targets to business strategy and assist the Head, Business Risk in establishing and implementing structures to comply with the company’s Risk Management Framework in conjunction with the Business Units across AEDC.

EDUCATION KNOWLEDGE & EXPERIENCE 

• A First Degree in Business Administration, Management, Accounting, Economics, Engineering or Natural Sciences.
• An Masters will be an added advantage.
• Professional Risk Management Qualification would be an added advantage.
• 6 years’ experience in an industry/commercial entity with experience in the development and implementation of Enterprise Risk Management (ERM) Programme and Business Continuity Management (BCM) Plans.
• A strong background in managing business risk or Auditing.
• Power Sector Business Savvy will be an added advantage.

Job Title: Regional Head, Commercial Services  
Location: Abuja
Major Roles and Responsibilites 
Revenue Protection:
Regional Head of commercial services will be responsible: 

• For the management, organization, monitoring and evaluation of all area Revenue Protection teams.
• Ensure that all field reports are supported with necessary evidences (photos, back billing form, form 74 or customer history).
• Receive daily report from Revenue Protection teams, ensuring daily targets are met.
• To do reconciliation of daily reports with weekly reports received from Customer Care.
• To review, determine and prepare special reports for Internal Audit unit on all findings related to misconduct, corruption, high risk detected processes, missuses of duty, missuses of company property, missuses of authorizations, missuses of positions and other findings that are out of authorizations of regions for audit and investigation.
• Manage and prepare monthly, quarterly and annual reports for monitoring payments done by customers related to back billing.
• Liaise with Regional Legal Officer on all criminal proceedings emanating from Revenue Protection findings.
• Where necessary, attending court to give evidence in support of the prosecutions process
• Analysis to identify high loss Areas so as to detect reason for losses electricity.
• Performance Evaluation for Revenue Protection Manager, Revenue Protection Teams, and Billing team based on agreed targets.
• Working with the Regional Corporate Communications and HR teams to promote a Revenue Protection culture throughout the Region.

Customer Care
To lead, coordinate and guide the delivery of services to customers with respect to handling customer complaints and managing customer relationships for the Region: 

• Contributing to the development and maintenance of standards, policies and procedures regarding customer service, directing work activities of customer services representatives in the region.
• Assisting management with customer information, responding to the public and coordinating with other departments (Technical, Billing, Vending) on issues brought forward by customers.
• Performs analysis and research of escalated or unresolved complaints or concerns.
• Oversees the customer management system used to track, receive, distribute and resolve customer enquiries and complaints.
• Monitors inquiries and complains for timely resolutions and accuracy.
• Contributing to the development and maintenance of standards, policies and procedures regarding customer service, directing work activities of customer services representatives in the region.
• Assisting management with customer information, responding to the public and coordinating with other departments (Technical, Billing, Vending) on issues brought forward by customers.
• Performs analysis and research of escalated or unresolved complaints or concerns.
• Oversees the customer management system used to track, receive, distribute and resolve customer enquiries and complaints.
• Monitors inquiries and complains for timely resolutions and accuracy.
• Handles the most complex customer complaints and inquiries and identifies the actions necessary to resolve customer concerns.
• Deliver a consistently high standard of customer service by developing and maintaining relationships with customers. Ensure enquiries/requests are prioritized and resolved efficiently; ensuring departmental service levels are met.
• Define and communicate a new customer experience vision for the Region.
• Stakeholder engagement (across units and levels of seniority).
• Drive the International territories, ensuring that all brand work, from design to product and service reflects the customer and commercial requirements in these regions.
• Inputs into Performance Evaluation of Customer Care team based on agreed targets linked to Revenue Protection activities.

Performance Management: 

• Translate strategic intent into working level business plans using insightful data, reporting and analytics, that confidently deliver expected outputs.
• Ensure risks to performance and business success are identified, managed and controlled in collaboration with colleagues.
• Set high performance standards for Commercial Services teams, establishing operating measures and offering tools and techniques that drive disciplined performance.
• Define reporting metrics to match our customer needs.
• Coordinate with internal parties involved in commercial services delivery to ensure all necessary data is shared with AEDC Performance.
• Coordinate with internal stakeholders to share Regional Performance data through internal analytics tools.
• Ensuring meaningful information and insights are extracted from the data collected by the various systems involved in providing internet access.

Education, Experice and Technical Skills 

• First Degree in a recognized tertiary institution
• Minimum of 10 years working experience with at least 5 in a Managerial position. Certificate in Management or Financial accounting or similar qualification is desired but not essential.
• High level of Microsoft Office packages is essential, including Excel, Word, Outlook and PowerPoint.
• Previous experience in a similar role of Revenue/Profit Protection or Loss Prevention in a customer focused organization, with knowledge and experience in the Nigerian Power sector or other Utility industry will be preferred but not essential.
• Must be highly numerate/accurate and have a genuine analytical interest in Revenue and Revenue loss.
• Excellent verbal and written communication skills.
• Demonstrated edge and ability to work independently and manage several tasks and activities simultaneously.
• Good customer service skills, with extensive client networks and resources; knowledge and experience of sales and marketing are required.
• A strong communicator with the ability to present to large groups and senior level stakeholders.
• Experience with business intelligence and data visualization tools will added advantage.