KornerStone Staffing – Our client, Jumia a big player in the FMCG Industry, is looking to recruit a suitable and qualified candidate to fill the vacant position below:
Job Title: Customer Service Intern
Location: Lagos
Summary
Location: Lagos
Summary
- This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
Knowledge, Skills, and Experience:
- Minimum BSC /HND required in any field. 1-2 years relevant experience
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
How to Apply
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