MTN Nigeria Massive Recruitment for Graduate and Experienced, June 2017

How to Apply

Click here to apply online

How to Apply

Click here to apply online

How to Apply

Click here to apply online

Job Title: Business Analyst Pricing & Analytics

Location: Lagos
Division: Marketing & Strategy

Core Purpose of the Job

• To support a product from inception to implementation by providing management with financial information e.g. financial feasibility, ongoing performance, revenue splits, rates to be applied as well as determining the business rules relating to the product

Job Summary

• Perform financial assessments, profitability and pricing analysis pertaining to data centric products and offerings.
• Complete financial models that depict financial viability of product, rates to be applied and revenue shares.
• Evaluate the impact of various management proposals, provide supporting data and information for decision support and maintain formal processes through to proposal (Business Cases Development).
• Evaluate the impact of MTNN Value Propositions and P&S to ensure that insights on performance and review of such (VP and P&S) are provided for decision making.
• Incorporate business rules within a financial model to enable the effective evaluation of the product.
• Recommend alternative business case and/or financial scenarios to achieve the most favorable financial return and risk profile for MTNN.
• Research and provide on-going  reporting and performance monitoring  on useful competitive intelligence from multiple data sources
• Prepare pricing and proposition documents for management approval as per agreed process design.
• Supervise Tariff Administrator to ensure rates have been setup on the rating systems as approved on the rate control documents.
• Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.
• Benchmark competition and international operators tariff regimes in order to advice and recommend appropriate actions to the Business.
• Prepare pricing and proposition documents for management approval as per agreed process design.
• Team up closely with Product and Services, Business and Consumer Divisions (Marketing Department) to provide continuous 2-way communication regarding the financial aspects of the product under assessment.
• Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation
• Act as a key partner to the creation of appropriate business case financial metrics and the continual assessment of the appropriate application of these metrics to financial analysis
• Ensure customers engagement when Proffering financial advice, guidance and analytical support  to the department to ensure negotiated contracts adhere to the future profitability expectations of MTNN and minimize risk to the business
• Work cross-functionally with other departments / teams to provide front-end and ongoing decision support for key business and financial decision
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education

• Bachelor Degree in Marketing, Accounting, Statistics, Economics or related fields.

Experience

• Minimum of 3 years’ experience with pricing, accounting or financial analysis.
• Experience working in a medium  organization
• Financial modelling/ forecasting experienceExperience with BI tools, SQL reporting and analysis
• Financial Management or Product Evaluation experience.

Job Conditions

• Normal MTNN office environment.
• Open plan office
• May be required to work extended hours.

Job Title: Master Brand Manager (VAS/MFS/Promotions)

Location: Lagos
Division: Marketing & Strategy

Job Summary

• Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
• Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, average revenue per user (ARPU), return on investment etc and proposing next steps
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive an increase in MTNN’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Work with relevant units to develop products/services based on strong profiling of particular groups of customers. Develop initiatives to increase customers’ satisfaction via the customer management process.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Provide Brand support to other functions like HR/Network group/IS and CR.
• Manage the strategic frame work for the development of Brand theme communication plans and campaign and monitor associated budget, ensuring compliance with expenditure plan.
• Develop and execute brand equity building strategies for Master Brand.
• Develop rollout plans and route to market strategy for all Master brand initiatives.
• Develop, execute and manage brand equity and affinity growing projects
• Develop and monitor key market indices as they affect brand preference, equity and market share.
• Conceptualize consumer acquisition and usage increment promotions in conjunction with segment managers to leverage brand properties.
• Manage the production of advertising creative materials e.g. outdoor, TV and Radio and supervise and manage all relevant advertising agencies.
• Leverage MTNF initiatives to enhance brand equity (Develop cause marketing advertising campaign with corporate services).
• Monitor competitor activities – (Other Telecoms Providers).
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Core Purpose of the Job

• To develop VAS, Mobile Financial services and Enterprise solutions campaigns that build strong brand equity as well as guide customers into the immersion of a bold new digital world so they can make progress in life.
• To develop a communication message that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.
• Leverage brand assets to drive customers’ acquisition, retention and incremental usage across all customers and Business segments.

Job Conditions:

• Normal MTNN working conditions.
• Open plan office

Education 

• First degree in any related discipline

Experience:
Minimum 6 years’ experience which includes:

• 5 years’ experience in brand management or Communication in a marketing department/advertising agency in supervisory role
• Experience working in a medium to large organization
• Experience in brand strategy, positioning, Communication strategy/ messaging with broad knowledge of Advertising & Media.
• Experience of developing marketing plans, advertising materials and product life cycle monitoring
• Experience in stakeholder management/ engagement.
• Project/ Budgeting Management.

Job Title: Officer, Customer Support

Location: Lagos
Division: Enterprise Business Unit

Core purpose of the Job
Ensure top quality customer support in all areas of key account management.

Job Summary

• Ensure minimal customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Ensure maximum collection of ALL invoices as at when due
• Work with product, UAT and support teams to validate new products, new systems and upgrades
• Generate relevant reports as required by the business
• Ensure Quality Assurance and prompt invoice delivery
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Liaise with support teams (within and outside the unit)  in order to resolve any customer identified issue
• Perform Service fulfilments for Enterprise customers
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education

• First Degree or equivalent in Social or Management Science Course
• Membership of Professional Customer Service/Relations associations will be an added advantage

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Account Management
• Customer Service/Relationship
• Experience in a customer service environment in the telecommunications industry.
• Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Debt Management and Revenue Collection experience
• Fault resolution and issue escalation

Job Conditions

• Normal MTNN office environment.
• Occasional travel required
• Extended work hours which may include weekends

Job Title: Regional Security Coordinator

Locations: Abuja & Asaba
Division: Finance

Job Summary

• Implement security policies and Standard Operating Procedures (SOPs) developed by the National Office in the region.
• Ensure that all incidents are investigated and reported to the Regional Security Manager in line with approved procedures.
• Prepare analytical and statistical reports on operations and activities.
• Conduct security survey of critical facilities to determine level of security threat and exposure.
• Prioritize, assign, supervise, review the work and monitor performance of staff responsible for patrol services.
• Conduct security briefings and security awareness to security staff and MTNN staff respectively.
• Risk & Threat Assessment – implement risk management strategy that maximizes personnel safety from violence and the threat of violence in area of responsibility
• Personnel Security – ensure safety of MTNN personnel on personal security such as street crime, assault, robbery, kidnap in area of responsibility
• Protecting MTNN Assets – ensure safety of Employees, Business operations, Premises, Information, Network infrastructures in area of responsibility
• Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
• Investigations – carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN
• Respond to inquiries, investigate and resolve security related problems.
• Security Liaison/ Intelligence – maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.
• Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Core Purpose of the Job

• To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction
• Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.

Job Conditions:

• Normal MTNN office environment.
• Open plan office
• May be required to work extended hours

Education

• First degree in any related discipline
• Security Certifications (Formal training in Security Supervision/Coordination)

Experience:

• Minimum of 3 years’ experience as Security supervisor in corporate security environment
• Minimum of 1 year experience in multinational security operations.
• Minimum of 3 years in Military, Police and other para military services.

Job Title: Manager, Regional Sales
Location: Lagos
Division: Enterprise Business Unit

Job Purpose

• To develop and drive the Regional Enterprise Business to include SME, Corporates and Public  Sectors sales strategy in the regions to ensure return on investments, profitability and customer satisfaction

Job Summary

• Developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.
• Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
• Develop compelling business cases (motivations) for investment in regional and SME sales, clearly identifying return on investment and risk/s.
• Set monthly and quarterly targets for regional sales.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive an increase in MTNN’s Net Promoter Score.
• Implement standard sales strategies that are tailored to the needs of the region or sales campaign.
• Review market and internal conditions and develop sales strategy that grows MTN Business revenue streams.
• Integrate quality management procedures to all business processes within the regional sales function and their effective deployment on a day-to-day basis.
• Ensure cost-effective management and sales campaigns for all Enterprise Business accounts in the regions.
• Use appropriate performance metrics and Customer Relationship Management (CRM) to routinely monitor progress against targets, taking appropriate managerial action to ensure all sales targets and KPI’s are met or exceeded.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

• First degree in Business Administration or any related discipline
• MBA will be an added advantage

Experience
Minimum 6 years’ experience which includes:

• 5 years professional selling experience to strategic/corporate/SME/Govt. in relevant industry (Oil & Gas, Telecoms, FCMG) and vast regional knowledge.
• Excellent business acumen and negotiation skill
• Account Management – Identify and develop robust pipeline of prospects
• Leadership skills
• Experience in the enterprise market and sales management in the telecommunications industry
• Experience in developing key accounts as well as sourcing new business opportunities
• Knowledge of functions & operations of the Telecommunications industry.

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours
• Extensive Travel required

How to Apply

Click here to apply online

Job Title: Senior Manager, Risk Management
Location: Lagos
Division: Business Risk Management

Job Purpose

• To assist Senior and Executive Management with the implementation of proper best practice Risk Management framework, policies and processes; promote competence,  awareness and integration, and  facilitate an efficient reporting protocol on risk exposures and prevention strategies to key stakeholders.

Job Summary

• Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card.
• Participate in the review of business processes (headcount, process optimisation etc), to drive efficiency gains.
• Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
• Provide input into forecasting, planning, and development of the budget for the unit and actively monitor business risk management operations, ensuring expenditure is in line with the agreed budgets.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Provide timely and quality reports to stakeholders including escalation of risk issues in line with appetite and escalation process.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value
• Review internal and external business environment and provide input into the development of plans for the roll-out of Risk Management in conjunction with the Business Units across MTNN, in alignment with the Group Risk Management Framework.
• Analyse long term implications of actions on the viability of the business from a broad perspective and assess the impact of risk management decisions and recommendations on other areas in relation to the organisation
• Develop, implement and fine-tune methods, processes and systems to enhance divisional performance and ensure MTNN’s operations are driven by best practices to achieve continuous improvement and foster innovation.
• Provide input into the development of risk management policies and procedures and develop operational plans and targets in alignment with MTNN business strategy.
• Implement and maintain Business Risk Management policies and procedures and ensure periodic review of their effectiveness and impact.
• Analyse local conditions utilizing appropriate models and competitor activities and assess potential business risks.
• Facilitate enterprise-wide risk assessments, mitigation and ownership in all Business Units across MTNN including annual Principal Risk assessment workshop with Excom, in line with the Group ERM framework.
• Ensure that ERA (risks management system/ tool) is implemented and fully utilized to automate the risk management process within MTN Nigeria.
• Perform in-depth evaluations on key risks within the organization and assist the business in developing prevention strategies and business continuity plans.
• Provide input into the development of procedures and processes for crisis prevention and management.
• Facilitate the implementation of defined project risk management framework and provide ongoing risk identification, assessment, monitoring and reporting to the stakeholders.
• Support the Insurance unit in its implementation of Insurance risk management per Group framework.
• Provide Enterprise Risk Management reports to stakeholders and contribute to reports to Audit and Risk Committee on a quarterly basis.
• Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner.
• Provide training to management and staff on risk matters and train the use of ERA software,
• Facilitate the application of the risk maturity model across selected  risk specialist areas

Requirements
Education:

• B.Sc/B.Eng in Any numerate discipline
• Risk Management qualification would be an added advantage
• Professional Certification – ACA or ACCA or CIA is required.

Experience:

• Minimum of 10 years’ experience in Risk Management in a Telco, Consulting or an audit firm
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a Large organization
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• At least 3 years financial experience in Business Risk or Auditing 

Training:

• Risk management tools
• Computer and systems training
• Project Management
• Principles and practices of ERM

Job Conditions

• Normal MTNN office environment.
• Willingness to travel at any time
• May be required to work extended hours

How to Apply

Click here to apply online

Job Title: Project Manager

Location: Lagos
Division: Information System

Core Purpose of the Job

• To plan, manage the CAPEX execution and reporting manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan.

Job Summary

• Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Drive an increase in MTNN’s Net Promoter Score.
• Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders
• Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
• Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.

Education

• First Degree in Electrical/Electronics, Computer Science / Engineering or related discipline
• Procession of a professional project management certification (PRINCE2/PMP) will be an advantage

Experience:
Minimum 6 years’ experience which includes:

• 3 years’ experience in supervising/managing others
• Experience working in a medium to large organization
• 3-5 years’ Project scope Planning and Management.
• 3-5years experience in Project Portfolio.
• 3-5 years in Project demand management.
• 3 years’ experience in managing transformational projects.
• Experience working in a medium to large organization.
• Formal project management experience in a telecommunications business environment or in a customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment
• Proven experience in Managing large scale digital projects and solutions across complex, trans-national , cross-Functional program and channels
• Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment
• Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality

Job Conditions

• Normal MTNN office environment.
• Open plan office
• May be required to work extended hours