Ongoing Recruitment at ICT channel of the MTN Enterprise Business Unit Trading

Job Title: Business Development Officer
Job Code: MAL/MTN ENTERPRISE SME-ENSDC/BDO013
Location: Enugu
Department: Business development
Reports to: Business Development Manager

Job Summary

• Under the supervision of the Business Development Manager, the Business Development Officer is responsible for developing marketing and business plans for the achievement of revenue goals for the Organization.
• S/He will assist in the development and implementation of long term organizational strategic goals, selected marketing initiatives, innovative business ideas and solutions that will position the organization competitively and profitably to enlarge her current clientele base, build key customer relationships, identify business opportunities, negotiate and close business deals while maintaining extensive knowledge of current market conditions.

Essential Duties and Responsibilities

• Engage in market research in order to identify new business opportunities for the organization
• Explain to potential customers about the various benefits offered by company products or services and following up so as to close the business deals
• Drive business development and pitching to customers and investors the organizations business plans.
• Respond to queries and complaints from clients as regards the company’s products; this should be done in a timely fashion
• Develop business proposals for existing and new customers
• Develop innovative strategies for retaining clients; this includes undertaking interviews in order to get feedback and incorporate it into the growth plan
• Develop comprehensive knowledge about the business and its development practices, its marketing activities, prospective clients, and the trends for the industry
• Establish a knowledge storehouse of clients, referrals, REPs, presentations, and prospects
• Participate in forums related to the industry; conferences and client discussions as a representative of the company
• Determine cross-selling opportunities among different offices.
• Develop database of client relationship management and utilize the result to manage customers and the mailing lists
• Assist in the production of all marketing material designs and develop handle materials including company profile, events / program fliers, proposals etc.
• Market all the products and services of the Organization to the public
• Work individually or with teams to develop business proposals that is tailored to clients needs.

Education Qualifications, Experience, Skills and Competencies

• First Degree in Business Administration, Marketing or related field
• At least 1-3 years sales/ marketing experience in either the telecommunications or FMCG sector
• Excellent Research and Writing skills
• Demonstrated accomplishment and skill in business development and client retention
• Excellent interpersonal and communication skill
• Strategic planning and Sales Skills
• Networking, Persuasion, Prospecting, Public speaking and deals Closing Skills.
• Excellent Knowledge of Microsoft Office suite
• Ability to work under pressure and meet deadlines
• Territory and Market Management
• Excellent numeric and analytical skill
• Candidates must be resident in Enugu

Job Title: Front Desk Officer

Reference Code: MAL/MTN ENTERPRISE SME-ENSDC/FDO006
Location: Enugu
Department: Administration
Reports to: Admin Manager

Summary

• Under the supervision of the Admin Manager, the Front desk officer serves as the face of the company and will be responsible for handling front office reception and administrative duties, including greeting guests, taking and making business calls, handling company inquiries, sorting and distributing mail, also schedule meetings and make travel arrangement for executives.

Essential Duties and Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, etc.)
• Attend to clients and guests
• Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
• Screen all incoming calls to answer or forward calls, providing information, taking messages, or scheduling appointments
• Perform administrative support tasks such as managing staff meetings and writing minutes.
• Manage multi-line switch boards
• Handle daily mails and package delivery
• Interface with the marketing or sales department on customers’ needs
• Monitor office supplies and place orders when necessary
• Organize and maintain files and records.
• Act as a liaison between clients and executive staff.
• Schedule appointments and maintain and update appointment calendars.
• Take up other duties as assigned.

Education Qualifications, Experience, Skills, and Competencies

• Applicant must have a minimum of Bachelor’s Degree or equivalent.
• 1- 3 years relevant experience.
• Familiar with office machines (e.g. printer, binder, etc.)
• Proficient in English (oral and written)
• Proficient in the use of Microsoft Office suite.
• Must be able to handle travel logistics and scheduling of meetings
• Excellent interpersonal skill
• Familiar with switchboard
• Strong communication and people skills
• Good organizational, problem-solving and multi-tasking abilities
• Customer service orientation
• Candidates must be resident in Enugu

Job Title: Marketing/Sales Associate
Job Code: MAL/MTN ENTERPRISE SME-ENSDC/MSA011
Location: Abuja
Department: Sales
Reports to: Sales Manager

Summary

• Under the supervision of the Sales/Marketing Manager, Marketing/sales Associate will work directly on the field to develop and execute marketing and business strategies to maximize profitability, improve the organizations market position and achieve financial growth.
• This person will provide the marketing information that will translate to building key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions and exceed the expected sales targets.

Essential Duties and Responsibilities 

• Achieve individual set targets and productivity in respective KPI’s
• Grow existing customers and migrate them into higher value tiers
• Keep record of customers visited or sold to and update it regularly
• Work with the Sales manager in the development of marketing plans and strategies.
• Identify business opportunities by identifying prospects researching and analyzing sales options
• Increasing business opportunities through various routes
• Sell products by establishing contact and developing relationships with prospects.
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Contribute to team effort by accomplishing related results as needed
• Meeting Sales Goals, Creativity and Sales Planning.
• Report competitors’ activity to sales/marketing manager
• Compiling and analyzing sales figures and reporting this daily, weekly and monthly
• Collecting customer feedback and market research
• Reporting to sales/marketing managers.

Education Qualifications, Experience, Skills and Competencies

• First Degree in Business Administration, Marketing or related field
• At least 1-2 years sales experience in either the telecommunications or FMCG sector
• Excellent interpersonal and communication skill
• Excellent Knowledge of Microsoft Office suite
• Excellent numeric and analytical skill.
• Candidates must be resident in Enugu

Job Title: Customer Relations Officer
Reference Code: MAL/MTN ENTERPRISE SME-ENSDC/CRO007
Location: Enugu
Department: Reports to: Admin Manager

Summary

• Under the supervision of the Admin Manager, the Customer Relations officer will interact with customers to provide them with information to address their inquiries regarding organizations’ products and services.
• S/he will create new and maintain existing relationships for the organization, assist in sales and marketing of organizations’ products and services, targeting of clients, business analysis, decision making, monitoring, follow up and recovery of target group assigned with focus on creating new market and also entertain the needs of the customers and find ways to solve customers’ problems.

Essential Duties and Responsibilities

• Developing a good understanding of client, their industry, what they do and their work culture and environment
• Using sales, business development, marketing techniques and networking in order to attract and close business deals for the organization:
  • Business development and client relations
  • Market and product research analysis.
  • Customer product feedback & Competitors intelligence to know how we can improve
  • Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
  • Prepare customer service summary reports.
  • Ensures and provides quality service to both internal and external customers
  • Handle inbound customer service calls with professionalism.
  • Answer customer inquiries and follow through on requests.
  • Optimize the marketing of all company products.
  • Develop new accounts and maintain existing relationships.
  • Make outbound calls to business customers.
  • Identify risks in customer’s businesses and proactively work on mitigating the risks.
  • Other duties as assigned.

Education Qualifications, Experience, Skills and Competencies

• A first degree in business administration, marketing or related field
• Minimum of 2-3 years working experience in sales or customer service in telecommunication industry with demonstrable knowledge of sales or general marketing.
• Excellent communication and interpersonal skills.
• Skills in Follow up/Feedback on outstanding transactions.
• Good planning and organizational skills.
• The ability to understand and analyze sales figures.
• Be a good time manager
• Ba able to take initiative and be proactive
• Excellent knowledge of Microsoft Office suite
• Possess excellent writing skills
• Be friendly and wiling to proffer solutions
• Innovative and smart

Job Title: Accounts Assistant

Reference Code: MAL/MTN ENTERPRISE SME-ENSDC/AA009
Location: Enugu
Department: Finance
Reports to: Chief Accountant

Summary

• Under the supervision of the Chief Accountant, Accounts Assistant will assist the Accounts Manager in managing the financial resources of the Organization in accordance with the accounting principles and financial regulations of the Organization.

Essential Duties and Responsibilities

• Posting of receipts generated by the Cashier
• Vouching of Invoices and other payable claims
• Oversee the administration of Petty Cash and all disbursements
• Coding of vouchers & reclassification of wrongly coded transactions
• Monitoring prompt and accurate posting
• Ensure daily reconciliation of accounts
• Liase with store and inventory control officer to ensure a balance in stock against cash remitted daily
• Monitor the implementation open purchase orders
• Maintain imprest/petty cash account
• Preparation of Tax schedules (WHT – State & Federal and VAT) for remittance
• Monthly reconciliation of Ledgers balances to the Trial balance
• Keep record of transfer of material in store
• Timely reconciliation of accounts
• Daily storage key data of financial transactions in database
• Track and restore accounting or documentation problems and discrepancies
• Compile reports/summaries on activities

Education Qualifications, Experience, Skills, and Competencies

• A First degree in Accounting or related field
• 3-5years relevant work experience.
• Must have thorough knowledge and understanding of accounting principles, theories, practices, and terminology
• Excellent communication skills, including interpersonal skills, and should communicate well in written and oral English.
• Must be able to use accounting software
• Excellent knowledge of Microsoft Office suite
• Must posses great attention to details
• Must be tolerant, respectful, and sensitive
• Must have the ability to work in a civil and cordial manner with people

Job Title: Business Development Manager

Reference Code: MAL/MTN ENTERPRISE SME -ENSDC/BDM012
Location: Enugu
Department: Business development
Reports to: General Manager

Summary

• Under the supervision of the General Manager, the Business Development Manager is responsible for leading and improving the Organizations market position to achieve substantial financial growth.
• S/He will develop and implement long term organizational strategic goals, selected marketing initiatives, innovative business ideas and solutions that will position the organization competitively and profitably to enlarge her current clientele base, build key customer relationships, identify business opportunities, negotiate and close business deals while maintaining extensive knowledge of current market conditions. 

Essential Duties and Responsibilities

• Lead the business development arm of the organization and ensure that all revenue targets of all products and services are duly met.
• Plan persuasive approaches and pitches that will convince potential clients to do business with the organization
• Strategically plan, develop and implement pipeline for new business to flow into the organization.
• Have a thorough knowledge of the market, the solutions/services the organization can provide and the organizations competitors
• Interface, develop and maintain rapport with new and existing clients and also market the products and services of the organization to the public.
• Market all the products and services of the Organization to the public
• Supervise and support the production of all marketing material designs and develop handle materials including company profile, events/program fliers, proposals etc.
• Prospect for new clients by networking, cold calling, adverting or any other means of generating interest from potential clients
• Grow and retain existing accounts and client base by presenting new solutions and services to clients.
• Drive the business development unit of the organization to meet specific target.
• Keep a database of all clients, product or service offered to them while maintaining a comprehensive report of all clients for review as directed from time to time
• Support the development and implementation the organization’s public relations program, to include internal and external publications (e.g. newsletters, client alerts, greeting cards, etc.) that enhance public awareness of the organization
• Lead in the development of marketing plans and strategies
• Work individually or with teams to develop business proposals that is tailored to clients needs.

Education Qualifications, Experience, Skills and Competencies

• First Degree in Business Administration, Marketing or related field
• At least 3-5 years sales/ marketing experience in either the telecommunications or FMCG sector
• Excellent Research and Writing skills
• Demonstrated accomplishment and skill in business development and client retention
• Excellent interpersonal and communication skill
• Strategic and Sales planning
• Excellent sales skills
• Ability to work under pressure and meet deadline
• Networking, Persuasion, Prospecting, Public speaking and Closing Skills.
• Excellent Knowledge of Microsoft Office suite
• Identification of clients’ needs and challenges
• Ability to meet target goals
• Territory and Market Management
• Customer relations management
• Excellent numeric and analytical skill

Job Title: Store/Inventory Officer

Reference Code: MAL/MTN ENTERPRISE SME-SDC/SIO005
Location: Enugu
Department: Finance
Reports To: Finance Manager

Summary

• Under the supervision of the Finance Manager, the store /inventory control will be in charge of organization entire store, supervise the retail organization staff, meet customer needs, plan and coordinate sales, merchandising and budgeting. 
• S/He will supervise the general operations of the store, making sure it runs smoothly, clearly and meets any budget or sales goal.
• Also making sure the store is properly stocked, clean and in proper working order.

Essential Duties and Responsibilities

• Management of entire store operations by initiating, coordinating and ensuring compliance with operational policies and procedures.
• Ensure that all sales are accurately documented at all units and summary of activities reported to you on a weekly basis
• Develop strategies to increase pool of customers, expand store traffic and optimize profitability.
• Ensure high levels of customer satisfaction through exceptional service.
• Maintain outstanding store condition and visual merchandising standards.
• Responsible for monitoring and tracking of inventory by ensuring store has the right amount of stock to meet customer needs as well as prevent overstocking.
• Report on buying trends and customer needs as well as innovative ideas to increase sales.
• Effective management and resolutions of all customer and staff grievance and complaints.
• Ensure all staff are proficient in the use of the automated sales/inventory recording system
• Regularly check on sales associate and report on activities
• Work with accounting unit to conduct regular audit of products and sales activities
• Follow up with sales associates to ensure that ordered products/services are delivered to the customers on time and in good condition and quality
• Responsible for weekly reporting of unit activities including sales and inventory information to the General Manager through the Chief Accountant
• Responsible for sending customer feedback to Management in terms of pricing, sales, inventory, logistics, service etc.

Education Qualifications, Experience, Skills and Competencies

• First Degree in Business Administration or any related
• Must have 3-5 years’ experience especially in a sales or service driven environment
• Experience in a similar position will be a big plus
• Must possess good customer relationship skills.
• Must be IT Savvy with good experience in the use of MS Office suite
• Must be a mature, dynamic, articulate, charismatic, and confident and must possess the ability to enhance customer satisfaction, meet sales and profitability goals/target
• Strong interpersonal and multitasking skill
• Must be able to work under pressure and meet deadlines
• Excellent written, oral and verbal communication skills
• Ability to communicate effectively at all levels of the organization
• Highly flexible and adaptable
• Candidates must be resident in Enugu

Job Title: Driver

Reference Code: MAL/MTN ENTERPRISE SME-ENSDC/D008
Location: Enugu
Reports to: Admin Manager

Responsibilities

• Ensure that the Company vehicles are clean and well taken care of at all times.
• Conveyance of staff to and from their destination.
• Monitor and carry out routine checks of Vehicles and Report Accordingly.
• Ensure that Company Vehicles are driven safely, reduce the possibility of theft and damage with Company procedures and regulations.
• Record all movement in the Vehicle log book provided for the vehicle.
• Carry out other duties assigned by Management.

Education Qualifications, Experience, Skills and Competencies

• Must have a minimum of WACE certificate
• Must have 5 years Professional experience in same Position.
• Good communication skill
• Must be well mannered.
• Must have a high level of hygiene
• Must have a Valid Driver’s License
• Must be Knowledgeable about Enugu and its Environs route.
• Must be knowledgeable with Safety Procedures, Traffic Laws, State and Federal transit Regulation.
• Candidates must be resident in Enugu

Job Title: Sales/Marketing Manager

Reference Code: MAL/MTN ENTERPRISE SME-ENSDC/SMM010
Location: Enugu
Department: Sales
Reports to: Managing Director

Summary

• Under the supervision of the General Manager, Sales/Marketing Manager will work to improve the organizations market position and achieve financial growth.
• This person will provide in depth support in defining long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.

Essential Duties and Responsiblities

• Accountable for overall sales/business performance in the unit.
• Develop and execute the marketing and sales plan, including sales targets and form strategic relationships with key customers, and stakeholders.
• Generate sales monthly, weekly and annual sales report for the Organization
• Manage the company’s own retail outlets and manage a direct sales team to drive sales output
• Represent and promote the company’s image in the industry and community.
• Develop and execute marketing initiatives to promote the company’s offerings to its target market.
• Maintain a hitch-free delivery to the customers and strive to resolve complaint within 24 hours, if they arise.
• Monitor stock levels of customers for prompt replenishment, to avoid stock-outs.
• Coordinate marketing event/promotion to create awareness and enhance sales volume.
• Motivate staff by leading through example, resolving conflicts and driving business performance.
• Provides product line budget requirements into the business unit annual operating plan.
• Develops all aspects of the marketing mix to ensure the successful launch of new products throughout the subsequent lifecycle.
• Drives pricing activity throughout the product lifecycle.
• Drives available marketing resources and uses those resources appropriately and as needed.
• Protects intellectual property of the organization, and works with legal counsel and engineering to ensure asset protection.
• Uses market research capabilities to plan for and implements an appropriate approach based on the understanding of the organizations target market and competitors.
• Drive improvement of customer satisfaction and solves elevated customer issues in relation to product.
• Recommends marketing process changes that will improve Organizational Productivity
• Develops work plans for Marketing/Sales Associate and Customer Relations Officers to deliver product line results; provides guidance and direction on problems and issues; delegates work assignments considering employee skills and development needs.

Education Qualifications, Experience, Skills, and Competencies

• First Degree in Business Administration, Marketing or related field
• At least 3-5 years sales experience in either the telecommunications or FMCG sector and in a managerial position driving a team
• Demonstrated achievements to include building channel partner and retail networks in excess of 100 dealers
• Excellent numeric and analytic skill
• Calm temperament
• Aggressive achiever, fast learner and culturally adaptable
• Excellent communication skill
• Excellent Knowledge of Microsoft Office suite