Ikeja Electricity Distribution Company Graduate Recruitment, July 2017

Role Purpose

• Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
• Ability to manage customer relationship relating to meter reading and bill distribution.

Responsibilities

• Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
• Performing remote monitoring of meter behaviour using human machine interfaces (HMI)
• Performing remote energy usage tracking
• Customer meter reading and capturing meter status/remark.
• Providing customer meter reading books/cycle and updating reading sequence.
• Performing manual data entry for customer meter reading and meter reading status on a daily basis.
• Managing meter reading instrument availability for meter reading activities.
• Preparing daily reading upload batch files.
• Prepare exception reports.
• Bill distribution to customers.
• Meter reading and bill distribution reporting.
• Performing on site activities/supervision/site visit with regards to installed meters.
• Monitoring of  prepaid meters
• Special customer meters re-reading/site visit.
• New customer capture and periodic customer tariff reclassification
• Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
• Managing all customers’ complaints related to meter reading within areas of jurisdiction.
• Managing Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)

Minimum qualifications

• First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.
• Minimum 2 years field experience in sales and marketing.
• Basic computer proficiency (MS Excel, Word, Outlook)

Technical Competencies

• Knowledge of the power industry

Behavioral Competencies

• Ability to work under pressure and multi task effectively.
• Good Oral and Written Communication Skills
• Attention to Detail.
• Persuasive
• Analytical Skills

• Determine training needs and develop and/or research programmes to meet the identified needs and facilitate learning interventions for all IE staff.

• Develop Content and Manual.
• Assist in developing, delivering and evaluating learning and development solutions in accordance with the Systems Approach to Training design.
• Act on research outcomes on performance of various departments and draw up training plan in agreement with the recommendations of each research outcome.
• Attend to enquiries concerning Learning and Development issues in the organization.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the Lead, Learning and Development Lead or Head of Department.
• Facilitate (designing and implementing) specific and Learning programmes.
• Act on outcomes of performance of all employees  and draw up training plan in agreement with the recommendations of each outcome.
• Conduct training needs assessments, design and conduct learning assessment materials.
• Design training interventions around business operations.
• Conduct “train the trainer” sessions for Ikeja Electric Internal Faculty (facilitators).
• Act on feedback obtained from training evaluation and incorporate into the design of subsequent training materials.

• First degree (B.SC or H.N.D) Social Sciences or any relevant field.
• Minimum 1-3 years in the learning and development function of a reputable company with a similar experience.

• Curriculum Planning & Design
• L&D Management
• Competency Management

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus

Role Purpose

Responsibilities

• Plan, direct, and participate in the acquisition, installation, administration, and operation of IE geographic information system (GIS) and permit system; oversee software release installs and updates for both systems.
• Coordinate, train, and instruct staff in the operation of the geographic information system and permit system.
• Develop policies and procedures for users and output requirements for GIS services in IE.
• Oversee and participate in providing graphic services including preparation, layout, and design of a variety of reports, displays, literature, maps and computer graphics; ensure the accuracy and completeness of digital GIS maps and data files for IE.
• Supervise the use, care and operation of GIS equipment in IE.
• Verify the work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.
• Serve as project lead for special GIS projects including the planning, system integration, database development, implementation and application development; meet with various GIS users and Information Services management to plan and discuss system requirements; provide project status updates as needed.
• Developing, maintaining and updating IE combined/integrated electricity distribution network databases.
• Coordinating database development activities with database administrators in the IT department.
• Serve as system administrator for GIS ensuring that application software and hardware operates efficiently and meets IE needs for information technology; update layers as changes occur.
• Coordinate the design and development of user-specific GIS databases and permit types; configure system operational functions; prepare reports as necessary.
• Integrate GIS with other computer applications; meet with users and review requests; develop and tailor applications to meet user needs; prepare documentation.
• Oversee the design and development of all databases associated with the GIS base map including relational databases; develop standards and strategies for maintaining database security
• Coordinate GIS and permit system activities with other stakeholders as needed.
• Represent IE geographic information systems interests to various governmental and professional geographic information systems related agencies as needed.
• Any other task assigned by the Unit Head

Minimum qualifications

• Equivalent to a Bachelor’s degree from a university with major course work in information sciences, geography, geographic information systems, engineering, or a related field.
• Minimum of 8 years’ experience of increasingly responsible geographic information systems experience.

Technical Competencies

• Network Location Mapping
• Network Data Analysis Management
• Electricity Industry Regulatory Knowledge

Behavioral Competencies

•  Communication and Interpersonal Relations
•  Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus