Latest Career Opportunities at MTN Nigeria, 25th July, 2017

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:

• Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
• Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
• Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
• Coordinate the monitoring of purchase orders raised on the computerized system.
• Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
• Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
• Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs.
• Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
• Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
• Ensure user department get their PR /PO issues resolved amicably. • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required
• To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place.
• To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them

• May be required to work extended hours
• Open plan office

• First degree in any related discipline • PGD,MBA and CIPS will be an added advantage
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others Experience
• Experience working in a medium organization • Experience in purchasing function,
• Proficient in MS Office Applications and other Microsoft tools
• Ability to understand IFS and apply it to work
• Advanced PC skills
• Proficient use of IFS

Job Title: Manager, Order Management
Location: Lagos
Job Description

• Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes.
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.
• Manager, Order Management is supported by Supervisor and Clerk to perform order management activities at the Opco.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Approve request for creation of customer data
• Approve all price updates prior to submission to Master data team
• Liaise with master data team for any updates/amendments to data regarding customer master data updates
• Ensure all customer records are up to date and ensure all customers have valid agreements- review annually
• Ensure customers receive correct promotions/ pricing/ discounts
• Validate customer creation or master updates including updates to price masters
• Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries
• Focus on improving and maintaining customer relationship
• Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
• Review and release customer orders based on assigned delegation of authority
• Validate applicable restrictions or promotions on items to customers at the time of release of customer order
• Manage credit limits assigned to the customers and ensure orders are within credit limit
• Review credit limits to ensure credit worthiness- consider insurance cover for customers if applicable
• Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs
• Cancel orders – ensure reasons provided for cancelled orders are reasonable
• Review the status of order on a periodic basis and analyse the reason for delay/open orders
• Authorize any amendments to orders where Delegation of Authority is applicable
• Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner
• Take corrective measures in case orders are not processed within defined SLA
• Liaise with customers to resolve any query/issues with related to customer order
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

• To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place.
• To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them
• Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
• Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
• Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
• Coordinate the monitoring of purchase orders raised on the computerized system.
• Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
• Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
• Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs.
• Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
• Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
•  Foster active collaboration and relationships with employees across all levels and divisions.

• Normal MTNN working conditions
• May be required to work extended hours Experience & Training
• First degree in any related discipline
• PGD,MBA and CIPS will be an added advantage
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization •Experience in purchasing function,
• Proficient in MS Office Applications and other Microsoft tools
• Ability to understand IFS and apply it to work •Advanced PC skills •Proficient use of IFS

• Minimum qualification BA, BEd, BEng, BSc, BTech or HND