Logistics/ On Time Delivery Officer at a Multinational Manufacturing Company

• In alignment with the CSM, Ensure timely and seamless delivery to customers, while leveraging and deploying technology to track and monitor, improve efficiencies within the delivery process.

Key Job Responsibilities

• Ensure complete tracking/monitoring – 30%
• Resolution of delivery issues including consequence management – 30%
• Leverage IT to track and improve delivery to customers – 20%
• Collaborate with RCSM, CRM teams and regional logistics teams to resolve distribution issues – 20%

Challenges:

• Successful harmonization and implementation of Tracking platform and build a solid team for the region.
• Streamline processes and reduce number of instances as soon as possible.
• Managing GPS vendors; propose solutions towards guiding business decisions.
• Planning, assigning, and directing work.

Other Responsibilities:

• Responsible for on time delivery to customers.
• Tracks all delivery and customers request using technology.
• Harmonizes the delivery process to tracking platform.
• Identify and continuously improve delivery process.
• Understand the impact of Deliveries to other processes within the region e.g CRM, CS and Logistics, and able to create alignment for quick wins.
• Responsible for identifying and prompt resolution of delivery issues.
• Responsible for monitoring delivery to customers and SLA Management.
• Ensures adequate Data and records are maintained and reports created timely to ensure visibility.
• Liaising with tracking vendors

Competency Requirements

• In-depth knowledge of customer service policies and practices.
• Proficiency in CRM/Delivery/Logistics systems an added advantage, MS Office applications.
• Thinking, analytical, problem solving skills.
• Active listening skills and high stress tolerance level.
• Strong leadership capabilities.
• Understanding and experience in Logistics value and supply chain.
• Good supervisory and people management skills.
• Organizing and planning skills.
• Negotiation skills & Interpersonal skills.
• Strong communication and influencing skills.
• B.Sc in any Social Science course and or Supply chain management.
• At least 3 years’ experience in logistics or sales delivery environment.
• Ideal candidate should be from the North & resident within the job location and its immediate environs

Working Options:

• Based within the Northern region.
• Role requires flexible working times/hours.

Salary
N 3, 000,000 – N6, 000, 000 gross per annum.


Deadline: 28th August, 2017.

How to Apply
Interested and qualified candidates should send an updated CV to: mgtpositions@stresert.com using ‘NOR-LOG’ as subject of mail

Note: Applicants that do not have the required profile need not apply.