Stresert Services Limited – Our client, a multinational manufacturing company with head office based in Lagos, is recruiting suitably qualified candidates to fill the position below:
Job Title: Logistics/ On Time Delivery Officer
Location: Ashaka, Gombe
Job Purpose
- In alignment with the CSM, Ensure timely and seamless delivery to customers, while leveraging and deploying technology to track and monitor, improve efficiencies within the delivery process.
Key Job Responsibilities
- Ensure complete tracking/monitoring – 30%
- Resolution of delivery issues including consequence management – 30%
- Leverage IT to track and improve delivery to customers – 20%
- Collaborate with RCSM, CRM teams and regional logistics teams to resolve distribution issues – 20%
Challenges:
- Successful harmonization and implementation of Tracking platform and build a solid team for the region.
- Streamline processes and reduce number of instances as soon as possible.
- Managing GPS vendors; propose solutions towards guiding business decisions.
- Planning, assigning, and directing work.
Other Responsibilities:
- Responsible for on time delivery to customers.
- Tracks all delivery and customers request using technology.
- Harmonizes the delivery process to tracking platform.
- Identify and continuously improve delivery process.
- Understand the impact of Deliveries to other processes within the region e.g CRM, CS and Logistics, and able to create alignment for quick wins.
- Responsible for identifying and prompt resolution of delivery issues.
- Responsible for monitoring delivery to customers and SLA Management.
- Ensures adequate Data and records are maintained and reports created timely to ensure visibility.
- Liaising with tracking vendors
Competency Requirements
- In-depth knowledge of customer service policies and practices.
- Proficiency in CRM/Delivery/Logistics systems an added advantage, MS Office applications.
- Thinking, analytical, problem solving skills.
- Active listening skills and high stress tolerance level.
- Strong leadership capabilities.
- Understanding and experience in Logistics value and supply chain.
- Good supervisory and people management skills.
- Organizing and planning skills.
- Negotiation skills & Interpersonal skills.
- Strong communication and influencing skills.
- B.Sc in any Social Science course and or Supply chain management.
- At least 3 years’ experience in logistics or sales delivery environment.
- Ideal candidate should be from the North & resident within the job location and its immediate environs
Working Options:
- Based within the Northern region.
- Role requires flexible working times/hours.
Salary
N 3, 000,000 – N6, 000, 000 gross per annum.
Deadline: 28th August, 2017.
How to Apply
Interested and qualified candidates should send an updated CV to: mgtpositions@stresert.com using ‘NOR-LOG’ as subject of mail
Note: Applicants that do not have the required profile need not apply.
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