Restaurant/Eatery Outlet Supervisor at an Industrial Catering and Hospitality Organization

Stresert Services Limited – Our client, an Industrial Catering and Hospitality organization, is recruiting suitably qualified candidates to fill the position below:

Job Title: Restaurant/Eatery Outlet Supervisor

Location: Lagos

Role Objective

  • Supervising and coordinating the outlet staff; ensuring the smooth running of the restaurant; making sure there are no hitches during and after service to customers in the assigned location.

General Activities

  • Identify and estimate quantities of foods, beverages, and supplies to be ordered.
  • Evaluate health and safety practices against standards.
  • Make decisions and solve problems concerning menus and staff.
  • Handle food, utensils, and bookkeeping materials.
  • Inspect equipment and food deliveries.
  • Monitor and oversee purchases, menus, and staff.
  • Perform administrative activities such as scheduling, budgeting, etc.
  • Inspects the outlet on a daily basis for general tidiness and good state of repair.
  • Coordinates supply requisitions for the outlet.
  • Ensures that his frontline staff are properly kitted and knows what to do.
  • Log and evaluate all customer complaints/issues within 24 hours of receipt.

Work Activities:

  • Estimate food consumption, place orders of food and beverages to the restaurant head quarters.
  • Resolve customer complaints about food quality or service.
  • Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.
  • Monitor actions of staff and customers to ensure that health and safety standards are obeyed.
  • Maintain budget, pay bills, monitor bookkeeping records and perform other record keeping tasks.
  • Meet with sales representatives to order supplies such as tableware, utensils, and cleaning items.
  • Arrange for maintenance and repair of equipment and other services.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Schedule work hours for servers and kitchen staff.
  • Works closely with Production Officer for daily supply of quality food in the right quantity for the outlet.
  • Holds a very short daily briefing with his/her team in the outlet to make them aware of the day’s menu and follows up to promote them.
  • Ensure timely and satisfactory resolution of all customer complaints/issues: within 24 hours.

Required Skills & Experience

  • Supervisory Skills
  • Customer Service Skills
  • Planning & organizing skills
  • Ability to accept constructive feedback
  • Ability to cope well under pressure
  • Ideal candidate must be firm, honest, hard working and credible.
  • Minimum of 2-3 years supervisory role in the hospitality/Industrial Catering services.

Salary:

  • N40,000/month + daily feeding + other benefits.





Deadline: 25th August, 2017.

How to Apply
Interested and qualified candidates should forward their CV’s to: recruitment@stresertservices.com’ using ‘ERG-OUTLET’ as the subject of mail.


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