HReade is a human resources consulting firm. We provide human capital solutions to clients across different industries ranging from recruitment and selection, people development, compensation advisory to organization design amongst others. Our Client, a trading, IT and consulting company currently has a job opportunity for the position of a Business Operations Manager . Please find attached the job description for the role.
JOB TITLE: HR and Admin Officer
LOCATION: Lagos
DIVISION/DEPARTMENT: HR & Admin
REPORTS TO: MD
DIRECT REPORTS: Support Staff
WORK RELATIONSHIPS: All Employees
JOB SUMMARY
Provides support in the various human resource functions, including training and development, performance monitoring and employee counseling. Ensures smooth daily operations of the office by providing administrative support services and managing the support team.
Provides support in the various human resource functions, including training and development, performance monitoring and employee counseling. Ensures smooth daily operations of the office by providing administrative support services and managing the support team.
ESSENTIAL JOB FUNCTIONS
Human Resources duties
Human Resources duties
- Responsible for implementing all human resource policies and processes within the business by ensuring compliance of same by all employees;
- Provides required information and guidance to employees regarding HR processes and policies;
- Coordinates disciplinary and grievance hearings proceedings;
- Manages and maintains contracts, personnel files and other employee information;
- Coordinates theinduction program by sending out invitations and notifications to person’s concerned;
- Facilitates the induction program and ensures new hire has all work tools required;
- Responsible for updating and implementing policies as agreed with the MD and/or management team;
- Manages benefits program by liaising with service providers (e.g. HMO);
- Coordinates performance review process by sending out notices to managers and employees;
- Analyzes performance feedback documents and draws up training plan based on analysis to ensure performance gaps are treated;
- Manages the recruitment and selection process carried out internally and through agencies by liaising with necessary parties and coordinating the process;
- Manages correspondence with prospective hires and ensures feedback is given to all prospects;
- Manages the curriculum vitae database and updates information;
- Coordinates and participates in the interview process for prospective hires;
- Edits and updates job descriptions based on changes or modifications to jobs;
- Ensures proper documentation of all employee files;
- Coordinates exit interview process;
- Monitors daily staff attendance by investigating and understanding causes for staff absences.
EDUCATION:
- B.Sc. in Social Sciences or related field
TECHNICAL
REQUIREMENTS:
REQUIREMENTS:
- Registered member of CIPM
- Microsoft Office proficiency
KNOWLEDGE REQUIREMENTS:
- Knowledge of basic HR concepts
- Knowledge of Nigerian Law Labour
SKILLS REQUIRED:
- Ability to adhere to principles and values
- Ability to work well with others
- Detail-oriented
- Analytical skills
- Interpersonal skills
- Listening skills
- Oral and written communication skills
- Planning and organizational skills
- Diplomatic and tactful
WORK EXPERIENCE:
- At least two years’ post NYSC work experience in similar role
Administrative duties
- Supervises and coordinates overall administrative activities for the office;
- Receiving and delivery of office mails;
- Handles visa applications, ticketing and reservations for all air travels;
- Manages office all office assets such as vehicles, air-conditions, laptops, printers;
- Creates and manages office filing system;
- Ensures that the office is supplied with newspapers on a daily basis;
- Payment of utility bills;
- Identify vendors for the office and building the vendor list;
- Supervising other junior employees – cleaner and drivers;
- Management of website and general email;
- Identifying administrative policy documents needed by the company and writing the documents;
- Creates and maintains vendor database.
JOB TITLE: Business Operations Manager
LOCATION: Lagos
DIVISION/DEPARTMENT: Operations
REPORTS TO: Directors
WORK RELATIONSHIPS: Clients, Outsourced Staff and Director
LOCATION: Lagos
DIVISION/DEPARTMENT: Operations
REPORTS TO: Directors
WORK RELATIONSHIPS: Clients, Outsourced Staff and Director
JOB SUMMARY
Responsible for developing and maintaining business relationships with current clients and actively seeks to identify and secure potential business opportunities. Ensures client satisfaction by liaising with clients to resolve issues and ensure satisfaction. Provides project status updates and feedback to clients and directors. Monitors current projects and supervises third party contractors and contract staff to ensure that project requirements are met.
Responsible for developing and maintaining business relationships with current clients and actively seeks to identify and secure potential business opportunities. Ensures client satisfaction by liaising with clients to resolve issues and ensure satisfaction. Provides project status updates and feedback to clients and directors. Monitors current projects and supervises third party contractors and contract staff to ensure that project requirements are met.
ESSENTIAL JOB FUNCTIONS
Business Development
- Conducts research to identify new business opportunities;
- Schedules meetings with potential clients and draws up proposals and letters of engagement;
- Reviews and monitors strategies of the company as it regards sales, advertising, marketing, business development and other related fields of business;
- Prepares and submits regular reports and suggestion documents to management about company health and new initiatives in progress based on carried out research;
- Monitors contract staff and projects and ensures that clients’ agreed requirements, timelines and processes are strictly adhered to;
- Creates and implements strategies for existing accounts aimed at generating new business opportunities;
- Initiates and implements plans and strategies to help the company minimize its losses and increase revenues;
- Identifies potential business deals by exploring partnerships in the marketplace and tracks new business opportunities;
- Works closely with key clients to keep them updated on process changes designed to improve service;
- Prepares presentations on service offerings to potential clients;
- Schedules follow up meetings with clients.
Client Relationship Management
- Develops and maintain effective business relationships with all clients;
- Liaises with potential and existing clients about business potentials and opportunities;
- Acts as a point of contact to resolve client complaints and respond to inquiries;
- Identifies key staff within the client’s company and develops personal and profitable relationships;
- Monitors all active projects and provides regular project status reports;
- Follows up on potential clients and works actively to secure business deals;
- Conducts research on competitors and market and develops strategic plans to retain clients;
- Ensures client satisfaction through regular feedback and post-project evaluation.
Project Management
- Acts as the point of contact to existing clients on current projects and inquiries.
- Manages contract staff assigned to different projects and ensures that deliverables are being met;
- Manages any number of projects at various stages of work. Reviews records of accounts and inputs entries;
- Consults with clients to ascertain the project requirements, estimated costs and project duration;
- Prepares studies and reports on the status of ongoing projects;
- Establishes project objectives, policies, procedures and performance standards within boundaries of company policy and contract specifications;
- Confers with third party contractors and vendors and ensures that project specifications are adhered to;
- Investigates potentially serious situations and implement corrective measures;
- Represents company in project meetings and attend strategy meetings;
- Works with contract administrator to manage financial aspects of contracts to protect company’s interest and simultaneously maintain good relationship with the clients;
- Manages requisition supplies and materials to complete project;
- Interprets and explains plans, project requirements and contract terms to contract staff;
- Formulates reports concerning such areas as work progress, costs and scheduling and forwards to the Director(s) on a regular basis;
- Designates appropriate contract staff to work on specified projects.
EDUCATION:
- Bachelor’s degree from a reputable institution
TECHNICAL REQUIREMENTS:
- Technology savvy
- Microsoft Office proficiency
KNOWLEDGE REQUIREMENTS:
- Project management knowledge
- Good business knowledge
- Knowledge of engineering will be an added advantage
SKILLS REQUIRED:
WORK EXPERIENCE:
WORK EXPERIENCE:
- 3-5 years of work experience in a similar role
How to Apply:
Interested and qualified candidates should send their CVs recruits@hreade.com
Deadline: 30th of October, 2017
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