Job Vacancies in a Confectionery Company

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Enroyale Global Services Limited – Our client, a Confectionery company, is recruiting suitably qualified candidates for the position below:

Job Title: Front Desk/Cashier Officer

Location: Abuja
Job Description

The candidate is responsible for receiving and attending to customers in a professional and friendly manner; welcome them to the bakery and attend to their inquiries.

Duties and Responsibilities

Ensure outstanding customer care at all times.
Provide customers with information on freshly baked products and their ingredients
Maintains a friendly, cheerful and courteous demeanour at all times.
Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Ensure that clients make payment for services before they exit the restaurant
Keep clear records of payments received and make detailed notes of balance payments
Check companies emails and respond to them accordingly; draw the attention of management to certain mails when necessary
Communicate with your supervisor, informing them of clients’ bookings, needs and complaints.
Take up other duties as assigned.

Qualifications and Skills

Applicant must have a minimum of HND or equivalent with a minimum of two (2) years’ relevant experience in a customer facing role.
Proficient in English (oral and written)
Excellent phone etiquette
Excellent communication skills
Multitasking ability
Possess retentive memory to remember bookings
Ability to pay attention to details
Ability to maintain orderliness.
Strong communication and people skills
Customer service orientation

Salary
30,000

Job Title: Bakery Supervisor
Location: Abuja
Job Description

The candidate is responsible for taking accountability for everything that happens at the workplace.
These duties include ensuring food is prepared in time for breakfasts, lunches and dinners, keeping customers happy and adhering to the safety standards of their restaurants.

Duties and Responsibilities

Schedule all activities for bakery staff according to guidelines and ensure proper uniform of staff at all times and provide assist to all guest and administer all requirements for meals.
Maintain all bakery equipment’s and records and ensure compliance to all standards and perform work according to the bakery policies and procedures.
Supervise all kitchen and dining room activities and ensure optimal quality of all production and coordinate with guests to maintain optimal level of customer satisfaction and analyse all customer requirements and provide efficient response.
Collaborate with manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives and maintain knowledge on all liquor regulations.
Manage all storage supplies and assign staff in all requisition activities and evaluate all daily specials.
Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment’s and recommend required repairs.
Maintain cleanliness at all times.
Take up other duties as assigned.

Qualifications and Skills

Applicant must have a minimum of HND or equivalent with a minimum of two (2) years’ relevant experience in a leadership role.
Ability to supervise and maintain an efficient and effective kitchen, deli and baked goods departments
Demonstration of a positive leadership style with an enthusiastic, positive, committed and flexible attitude.
Promote the importance and benefit of effective teamwork.
Understand customer needs and requirements
Ability to promote efficiency, brand awareness, company standards and commitment to quality

How to Apply
Interested and qualified candidates should send their applications and CV’s to: careers@enroyale.com

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