Job Opportunities at Panagora Group in Nigeria

• The USAID Global Health Supply Chain Program-Procurement and Supply Management (GHSC-PSM) project collaborating with governments and non-governmental agencies to ensure the uninterrupted supply of health commodities in support of United States Government-funded public health initiatives in Nigeria.
• The project provides direct procurement and supply chain management support to the President’s Emergency Plan for AIDS Relief (PEPFAR), President’s Malaria Initiative (PMI), and Population and Reproductive Health. For more information about GHSC-PSM, please see https://www.ghsupplychain.org/.

Principal Duties and Responsibilities

• The Knowledge Management Specialist supports the project’s internal and external knowledge management and communication (KMC) activities in Nigeria.

Associated tasks include:

• Support the implementation of the project’s Strategic Knowledge Management and Communications (KMC) Plan.
• Promote and ensure compliance with internal and external communications standards, guidelines, processes and protocols.
• Organize and maintain knowledge management resources such as trackers, tools, templates, visual assets (including photographs, video, icons, illustrations, and information graphics) on an approved shared platform and ensure that current and new staff know how to access and utilize these resources.
• Support the implementation of work plan activities, identifying opportunities to champion knowledge capture, analysis, sharing, and learning.
• Plan and facilitate workshops and learning activities such as brown bags and learn bites to help staff adapt knowledge management tools and practices to support data-driven decision making and project learning.
• Participate in face-to-face meetings, conference calls, and other relationship management activities with project partners and stakeholders to facilitate knowledge capture, analysis, sharing, and learning.
• Develop innovative ways to share project learning such as creating newsletters, posters, factsheets, and briefs and hosting share fairs, marketplaces, world cafes, webinars, peer learning sessions.
• Cultivate relationships with and collaborate with partner organizations in their contributions to GHSC-PSM.
• Promote and facilitate staff engagement in country-level, project-level, and global communities of practice.
• Support development of a country-level learning agenda.
• Carry out additional responsibilities as may be assigned.

Qualifications

• Bachelor’s or Master’s Degree in Communications, Knowledge Management, Public Health, International Development or related field.
• Minimum of 3 years of experience in knowledge management and communications, experience working in the supply chain, public health, and/or USAID-funded projects strongly preferred.
• Thorough understanding of knowledge management and communication theory and practice.
• Excellent command of the English language (verbal and written) with a proven ability to communicate complex information for non-experts (writing samples will be requested).
• Experience implementing and managing new information and workflow systems and processes.
• Experience facilitating formal and informal learning events, including brown bags, learn bites, workshops, and trainings to socialize, support, and sustain knowledge management activities.
• Excellent organizational and project management skills, with the proven ability to meet tight deadlines and juggle numerous projects simultaneously in a fast-paced environment.
• Ability to work independently and in teams in a multi-cultural context.
• Excellent interpersonal skills and ability to establish and maintain strong working relationships with all levels of GHSC-PSM staff, partners, and other stakeholders.
• Proven ability to meet tight deadlines and juggle numerous projects simultaneously in a fast-paced environment.
• Demonstrate good judgment, leadership, versatility, and integrity.
• Excellent computer skills in a full range of software, including: Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Photoshop and/or other graphics programs, and webinar platforms (e.g., Adobe Connect, WebEx, Skype for Business).

Background

• The USAID Global Health Supply Chain- Procurement and Supply Management (GHSC-PSM) project is partnering with the Federal Government of Nigeria, international donor agencies, and other stakeholders, to ensure uninterrupted supplies of health commodities in Nigeria.
• GHSC-PSM provides direct procurement and supply chain management support to the President’s Emergency Plan for AIDS Relief (PEPFAR), President’s Malaria Initiative (PMI) and Population and Reproductive Health.

Principal Duties and Responsibilities

• The USAID Knowledge Management and Communications Manager is responsible for implementing and supervising GHSC-PSM’s knowledge management and communications activities, internal and external, to support GHSC-PSM in Nigeria.

Associated tasks include:

• Lead the implementation of the country’s GHSC-PSM’s Strategic Communications Plan, advancing the project’s vision, mission, and mandate.
• Establish and socialize KMC systems, platforms, processes, and tools to support efficient and effective knowledge management, learning, and communications and to ensure the project’s institutional memory.
• Support the Country Director and Program Managers to achieve and maintain effective communications with project stakeholders.
• Serve as KMC focal point with GHSC-PSM’s HQ teams to support global reports and communication activities.
• Build solid working relationship with Directors, Deputies, and Program Managers to support project activities, providing KMC expertise and support as needed.
• Liaise with Directors, Deputies, and Program Managers or their designees to write, edit, design, and produce engaging, accurate, and useful knowledge products and resources. These may include print and digital handouts, FAQs, talking points, newsletters, success stories, articles, blog posts, presentations, infographics, posters, journal articles, conference and event materials, training resources, and social media content.
• In collaboration with GHSC-PSM HQ, assist the Country Director to respond to media inquiries, coordinate high-level visits, and manage media tours of project activities.
• Plan and lead workshops to train staff on knowledge management and communication best practices.
• Review and edit project communications for clarity, conciseness, and consistency.
• Review and edit performance monitoring reports prepared by the M&E team.
• Serve as brand expert to ensure compliance to style, branding, and marking requirements.
• Hire and manage KMC staff and consultants, as needed.
• Understand and adhere to established policies and procedures and promote them throughout GHSC-PSM staff.
• Carry out additional responsibilities as may be assigned from time to time by supervisor.

Job Qualifications

• BA/Master’s Degree in Communications, Knowledge Management, Public Health, International Development, or related field.
• Minimum of 7 years of experience in knowledge management and communications, experience working in supply chain logistics, public health, and/or USAID-funded projects strongly preferred.
• Minimum of 5 years of experience managing direct reports and consultants.
• Experience implementing and managing new workflow systems and processes.
• Experience producing high-quality communication products for a variety of channels (e.g., print, digital, video).
• Excellent command of the English language (verbal and written) with a proven ability to rewrite technical information for non-experts (writing samples will be requested).
• Experience facilitating workshops and trainings in knowledge management and communication best practices.
• Proven organizational and management skills, ability to work independently and in teams in a multi-cultural context.
• Proven ability to meet tight deadlines and juggle numerous projects simultaneously in a fast-paced environment.
• Demonstrate good judgment, possesses sensitivity and understanding of how messaging impacts diverse audiences.
• Excellent interpersonal skills and ability to establish and maintain strong working relationships with executives, all levels of GHSC-PSM staff, partners and other stakeholders.
• Excellent computer skills in a full range of software, including: MS Office (Word, Excel, Outlook, PowerPoint), Adobe Photoshop and/or other graphics programs

Level of Effort and Location:

• This long-term position will be based in Abuja, Nigeria, with intermittent travel throughout the program’s target regions as needed.

• The USAID Global Health Supply Chain-Procurement and Supply Management (GHSC-PSM) project is collaborating with governments and non-governmental agencies to ensure the uninterrupted supply of health commodities in support of United States Government-funded public health initiatives in Nigeria.
• The project provides direct procurement and supply chain management support to the President’s Emergency Plan for AIDS Relief (PEPFAR), President’s Malaria Initiative (PMI), and Population and Reproductive Health. For more information about GHSC-PSM, please see https://www.ghsupplychain.org/.

Purpose

• The Digital Media Producer supports the project’s strategic engagement and communication goals in Nigeria.

Principal Duties and Responsibilities

• Support implementation of the project’s Strategic Knowledge Management and Communications Plan.
• Promote and ensure compliance with external communications standards, guidelines, processes, and protocols, including messaging, branding and marking.
• Brainstorm with internal and external stakeholders to identify content and stories that will increase awareness and understanding of the project’s mission and accomplishments.
• Develop digital media assets, managing content and creative from pre- to post- production, including initiating, planning, writing, editing, producing, packaging, delivering, and archiving.
• Manage and coordinate project communications, documentation, timelines, deadlines, permissions, logistics, reviews and revisions.
• Coordinate with internal and external stakeholders to disseminate digital content through authorized social media, web, mobile, and other channels.
• Review and assess analytics and make recommendations for improvements.
• Maintain knowledge of the latest in digital and social media trends with an eye toward incorporating new ideas and emerging platforms.
• Carry out additional responsibilities as may be assigned.

Qualifications

• Bachelor’s or Master’s Degree in Marketing, Public Relations, Communications or related field.
• Three to five years of professional experience creating engaging digital media with clear benchmarks and demonstrable impacts; experience working in non-profit, cause marketing, public health, and/or USAID-funded projects strongly preferred.
• Outstanding command of the English language, including excellent grammar and copywriting skills.
• Copywriting experience producing educational and engaging copy for Facebook, Twitter, Linked-In, websites, video, and other platforms and channels.
• Proficiency using Photoshop, Premier, Final Cut, or After Effects, and experience working with content management systems, compression, encoding, and transcoding.
• Firm understanding of resources needed (and ability to think creatively) in order to maximize impact of web, mobile, and social media channels, and passion for developing content to support that objective.
• Excellent organizational and project management skills, with the proven ability to manage creative projects, meet deadlines, and juggle numerous projects simultaneously in a fast-paced environment.
• Ability to work independently and in teams in a multi-cultural context.
• Excellent interpersonal skills and ability to establish and maintain strong working relationships with all levels of GHSC-PSM staff, partners, and other stakeholders.
• Demonstrate good judgment, leadership, versatility, professionalism, and integrity.