Jumia Nigeria Recruitment for a Reconciliation Ops Associate

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:

Job Title: Reconciliation Ops Associate
Location: Lagos

Job Type: Full-time
Job Description

• As Reconciliation Ops Associate, your responsibility is to reconcile vendors account for orders communicated to ensure vendors books are balanced and provide visibility on transactions between items dropped off and payment received within the shortest possible time.

• Processing payment within the 30-day vendor commitment to ensure the company promise to vendors is fulfilled.
• Interacting with vendors via Zendesk to resolve all issues relating to the payment of items dropped off but not account for on SC.Managing the lost, defective and dedective damage queue to ensure queue is not infiltrated and payment is made within the shortest possible time.
• Conceptualizing, brainstorming and creating engaging, informative, relevant and viral-worthy processes to enhance Jumia Mall and Jumia Services operations.
• Works directly with Jumia services team to ensure items are correctly updated and packages are moved appropriately to avoid delay with payments.
• Analyzing and Implementing global order agreement by ensuring global vendors returns are paid with the right exchange rate and transfer ownership to Jumia is done correctly for resale on the site.
• Monitoring and enforcing timelines on lost status are duely followed to ensure writeoff is done within SLA.Protecting the business interest by identifying invalid claims from vendors and developing process flow to eliminate loop holes within the system

• B.Sc Operations / Logistics & Supply Chain/Engineering or other related fields
• Minimum of 3 years’ experience working in a fast-paced corporate environment preferably in a similar role
• Excellent use of excel would be an advantage.
• Good knowledge of the Online Marketplace and the Ecommerce Industry
• Basic knowledge of HTML is an advantage
• Advanced knowledge of Microsoft Excel and formula writing and interpretation required; VBA experience a plus;
• Knowledge in using sophisticated ERP systems and developing work streams and work-arounds to accomplish the desired business task or requirement;
• Experience working within a cross-functional and cross geographical environment