Quest Oil and Engineering Services Limited – We are on a Quest to build a thriving business in the Oil and Engineering Industry.
Quest Oil and Engineering Services Limited is a value-driven company offering full-service in oil and gas, as well as engineering service. We offer engineering, design, procurement, steel and fabrication services as well as provide customized integrated services specific to clients, to include cost-effective delivery.
We are recruiting to fill the positions below:
Job Title: Customer Care Officer
Location: Lagos
Job Type: Full Time
Job Description
Job Type: Full Time
Job Description
- To meet this new requirement, the company is looking for talented & experienced candidate for the role of customer service.
- The customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
- Manage large number of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Promptly answers telephone calls to the main console and appropriately directs callers.
- Receives clients, job applicants, and other visitors to the firm in a courteous and professional manner, determines their needs, and directs them to the appropriate desk; obtains each visitor’s data and ensures that he/she has an appointment or is expected.
- Assist admin in collating information such as employment, medical, and other records.
Qualification
- Bachelor’s Degree in related filed from a recognized institution.
- 2-3 years of relevant work experience and excellent written and oral communication skills.
Job Title: IT Support Officer
Location: Lagos
Job Type: Full Time
Job Description
Location: Lagos
Job Type: Full Time
Job Description
- We are poised for high growth. To meet this new requirement, the company is looking for talented & experienced candidate for the role of IT Support Officer.
- The IT support officer is expected to monitor and maintain the computer systems and networks of the organisation.
- He may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.
Responsibilities
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Develop rich contents and manage the company’s social media platforms
- Ensure the company website is equipped with adequate information regarding the organisation.
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Manage any IT related programme or applications for the organisation
- Ensure security of data, network access and backup systems
Qualifications
- Bachelor’s Degree in related filed from a recognised institution.
- 2-3 years of relevant work experience and excellent written and oral communication skills.
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
How to Apply
Interested and qualified candidates should send their CV’s to: recruitment@questoilgroup.com
Deadline 30th November, 2017.
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