Graduate Engineer – Inshop Technical Support at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.

We are recruiting to fill the position below:

Job Title: Engineer – Inshop Technical Support

Location: Lagos 

Qualifications

• HND/Graduate/Post Graduate qualification in Electrical/Electronics/Computer/Communication/Info Tech.

Desired Experience:

• 1 to 3 years in similar profile.

Essential Attributes:

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

Desired Attributes:

• Relevant Industry Experience, been on the front desk handling customers and team.

Major Deliverable

• First line contact, providing technical assistance to all walk-in customer at Shops
• Assist in after sales device setup, installation, and configuration processes for new subscribers
• Create a positive customer experience
• Assist / guide customers to handle different hardware and software application as required
• Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
• Liaise with device & terminals unit, for all hardware errors & related replacement cases
• Document help desk tickets/resolutions, and maintain defective device inventory list for shop
• Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Function/Domain Customer Service / Technical Support Group:

• Reporting to Direct – Supervisor Technical Support Group; Functional, HOD

Deadline: 17th November, 2017.

How to Apply
Interested and qualified candidates should send their CV’s and Cover Letter indicating current and expected salary to: jobs@lorachegroup.com