HealthPlus Limited is Nigeria’s 1st Integrative Pharmacy, the fastest growing pharmacy chain in West Africa. Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed – CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming solutions is now a retail chain and a household name.
Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.
Job Title: IT Projects Officer
Job Objectives
The goal is to create scalable, optimized software systems and solutions to integrate into company’s IT infrastructures.
The role plan, organize, and integrate cross-functional information technology projects that are significant in scope and impact, organizing people and time resources, and seeing the project through from inception to completion.
Job Responsibilities
Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
Develop full-scale project plans and associated communication documents
Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
Draft and submit budget proposals, and recommend subsequent budget changes where necessary
Determine and assess need for additional project staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Set and continually manage project expectations with team members and other stakeholders.
Identify and manage project dependencies and critical path
Plan and schedule project timelines and milestones using appropriate tools
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Developing project plans, goals, and budgets; identifying resources needed
Acts decisively in critical situations or to circumvent a potential problem.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Developing schedules and methods for measuring results
Guiding and performing strategic analysis for the project
Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
Planning and overseeing the preparation and dissemination of project communications.
Design and implement software of embedded devices and systems from requirements that can be integrated into application packages in the company.
Review code and design
Analyze and enhance efficiency, stability and scalability of system resources
Integrate and validate new product designs
Support software QA and optimize I/O performance and Provide post production support
Interface with hardware design and development
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Responsible for continuous improvement within IT department and of all IT services
Desired Qualities
BSC in Computer Science or Engineering
Prince 2, ITIL, PMP
Minimum of 2years related work experience
Knowledge of Emerging Technology
Data Management
Enterprise Architecture
Information Security
Information Technology Policy & Planning
Information Technology Service Operations
Network & Telecommunications Technology
Software Engineering & Development
Systems Administration
Systems Analysis & Design
Web-Based Technologies
Job Title: Infrastructure and Services Support Officer
Details:
Job Description
To assist all our users with any logged IT related incident when called upon.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;
Escalating incidents to other support teams where necessary.
To accurately record, update and document requests using the IT service desk system.
To install and configure new IT equipment.
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with Retail Pro, Biometrics, LAN, WAN, printers, copiers and scanners
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation in order to assist all in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Exhibit a flexible approach to working and provide necessary cover where needed.
Facilitate trainings.
Desired Qualities
Working technical knowledge of current protocols, operating systems and standards.
Sound knowledge of Retail Pro software and QuickBooks.
Hands on experience in configuring printers, biometrics, switches, routers
Ability to operate tools, components and peripheral accessories.
Sound Knowledge of Microsoft Office suits.
Microsoft Desktop Support Technician an advantage
A+ and N+ experience
Software and Hardware Troubleshooting
Windows XP, Windows 7, Windows 2000/2003/2008 experience
Routers, switches and firewall experience
Microsoft Office 2007, Office 2010 support
TCP/IP
SQL
ERP
Enterprise Backup Software
Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
Knowledge of all software applications used within the organisation
Job Title: Data Centre and Server Administrator
Job Objectives
The Data Center administrator plans, implements, oversees and maintains the server and network infrastructures and projects.
As the DBA will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server systems, to ensure the high availability and consistent performance of our applications
The successful candidate will be responsible for the administration and sustainment of the SQL Server, ensuring its operational readiness (security, health and performance), executing deployments, and performing all maintenance in support of multiple development teams. The candidate must be able to work both independently and collaboratively.
JOB RESPONSIBILITIES
Ensure optimum server performance and maintains applications on servers
Administers district policies regarding use of computers and data access (e.g. updating software, set passwords, etc.) for the purpose of ensuring compliance with company’s IT policy
Problem solving and documentation of current and new servers in both physical and virtual environments
Performs and oversees continuous system health checks, user administration, and application of patches, upgrades, Performs data management services, server tuning, and directory services maintenance
Increase reliability and enhance efficiencies by implementing 3rd party tools and scripts
Delivers anti-virus software updates and virus protection to classrooms and user desktops
Ensures compliance to security standards, policies and guidelines across the College network
Provides business continuity through thorough back-up and restore procedures, and periodic testing of outage scenarios
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware
Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use
Perform routine network startup and shutdown procedures, and maintain control records
Administers and maintains a Windows-based server network, with a combination of physical and Hyper-V virtual servers and support for desktop resolution issues, backing up the Service Desk, Desktop, and Network Technicians; patches and updates, facilitating service request fulfilment, and safeguarding company’s data
Installs, configures, and troubleshoots group policy and administrative templates
Configures and troubleshoots Windows and Visual Basic scripting
Installs, configures, troubleshoots, and maintains server-based applications running on the network including Exchange 2010 and 2013, SQL Server 2005, 2008, and 2012, and Microsoft IIS; and Active Directory Services 2008 and 2012
Administers and maintains the servers running the Company’s ERP system
Coordinates and works with outside vendors to resolve problems and issues with hardware and software
Build and maintain the servers required for development work, internal testing, customer testing and production environments. Maintain file version consistency across all development servers. Maintain access privileges and account groups as directed by development team
Collaborate with operations, and projects to provide technical direction on network topologies, server configurations, hardware/software deployments, firewall configurations and other administrative tasks related to the staging and maintenance of company development, testing and production servers
Ensure timely and effective delivery of hardware upgrades, network upgrades and new configurations
Acquire, configure and maintain development, test and production servers. Support development, test and production servers including after-hours support and monitoring server usage and up-time
Manages access to network resources including network accounts, mailboxes, etc
Plans, deploys, and documents new servers, printers, devices, and services
Ensures that external and internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy
Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
Analyze equipment performance records in order to determine the need for repair or replacement
Maintain logs related to network functions, as well as maintenance and repair records
Works with the Network/Communication/CCTV and Biometrics
Desired Skills & Experience
B.SC Physics, Electrical Electronics or Computer Engineering
Microsoft Certification (MCSE) or equivalent certification in relevant programs.CCNA, CCNP, ITIL, PMP is an added advantage
3 – 5 years of experience in maintaining and supporting a Microsoft environment
Skilled in Microsoft Windows Server 2003, 2008, and 2012, Microsoft SQL Server 2005 and 2008 in a clustered environment, Microsoft Exchange 2010 and 2012, Microsoft IIS, Microsoft Sharepoint 2003 and 2010;
Demonstrated knowledge with TCP/IP, DNS, 802.1x, and DHCP protocols
Demonstrated knowledge with Windows and Linux Servers, Server Operations, Server applications
Demonstrated knowledge with both physical and virtualized servers, especially Hyper-V
Skilled in Server hardware troubleshooting and configuration;
Demonstrated competencies with Networked Attached Storage, such as QNAP and NetApp
Commitment to continual development of technical skillsets and knowledge sharing
Experience and knowledge of Cisco and Enterasys network devices, firewalls and routers, etc
Job Title: Network and Communication Engineer
Job Objectives
The Network and Communication engineer is responsible for implementing, maintaining, supporting, developing and designing communication networks within HealthPlus.
The goal is to ensure the integrity of high availability network infrastructure in order to provide maximum performance for their users, such as staff, clients, customers and suppliers. Networks can include: computer; voice; firewall, internet and computing technologies, networking and telecommunications, radio, Biometrics.
Key elements of the role
Report to the Team Lead, IT Operations
Responsible for the Communications Network Architecture
Design, implement, manage, support and document wired and wireless campus networks
Design, implement, manage, support and document the campus voice infrastructure
Troubleshoot, isolate and resolve network issues.
Complete projects and tasks independently and with limited direct supervision
Develop, provide and review business case justification for communications and network projects.
Evaluate emerging and new technologies, participate in product and vendor evaluation.
Develop technical studies in his field.
Capture stakeholder’s requirement and articulate technical requirements to meet business requirements.
Assist Pipelines in contract negotiation and procurement management.
Perform day-to-day maintenance activities on the LAN devices such as administration, configuration, upgrade and monitoring.
Ensure the accuracy of firewall filter rules and security policies.
Ensure Plant Networks & Systems security compliance with applicable security engineering standards and procedures
Provide Plant Networks & Systems Security requirements.
Ensures the successful installation, integration, and deployment of Pipelines automation applications.
Desired Qualities
Desired Skills & Experience
B.Sc. Computer Engineering or in any science
CCNA, Comptia Network+
Minimum of 3-5 years related experience
Knowledge of Emerging Technology
Data Management
Enterprise Architecture
Information Security
Information Technology Policy & Planning
Information Technology Service Operations
Network & Telecommunications Technology
Software Engineering & Development
Systems Administration
Systems Analysis & Design
Web-Based Technologies
Health Infomatics
Business Knowledge
Have hands-on experience with the configuration, implementation and support of telecommunications/voice networks
Experience should include heavy Cisco usage such as Cisco Unity, Cisco QoS, Cisco Unified Communications Manager, and related.
Skills with VLAN truncking, circuit troubleshooting, infrastructure issues, firmware updates, and hardware & software maintenance are also important.
Ability to adapt to a variety of platforms is essential.
Communication and interpersonal skills must be top-notch to work with team members as well as internal / external clients.
Knowledge of telecommunications and networking
Cisco, Cisco Unity, CUCM, UCCX, CME, Cisco QoS, Trunking, VLANs, Circuits
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