Latest Job Openings at S&S Hotels and Suites

S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.

We are recruiting to fill the position below:

Job Title: Front Office Supervisor

Location: Lagos

Duties and Responsibilities

• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
• Cross Check all billing instructions to make sure they are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.

Prerequisites

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• Education Degree or Diploma in Hospitality Management is an asset or Graduates Bachelor Degree and/or Diploma in Hotel or other related field.
• Computer Knowledge and experience in MS office programs.

Experience:

• Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

Job Title: Secretary

Location: Lagos

Job Description

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
• Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
• Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Prepares reports by collecting information.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Keeps equipment operational by following manufacturer instructions and established procedures.
• Secures information by completing database backups.
• Provides historical reference by utilizing filing and retrieval systems.
• Maintains technical knowledge by attending educational workshops; reading secretarial publications.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

• Administrative Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Professionalism, Confidentiality, Organization, Travel Logistics, Typing, and Verbal Communication.

Job Title: Sales Manager

Location: Lagos

Job Description

• Personal Sales Activity.
• Selling the products and pro-actively maximizing profitability through price management.
• Maintaining and developing relationships with existing customers.
• Identifying and visiting potential customers for new business.
• Negotiating the terms of agreements and closing sales.
• Representing the business at trade exhibitions, events and demonstrations.
• Negotiating price changes, promotional calendars and activities to maximize sales of our products.

Skills/Experience

• Preferably educated to Degree level.
• Minimum 2 years’ successful experience in a relevant sales role.
• Enthusiastic, self-motivated and driven by achieving sales and profit targets.
• Able to identify and progress new business opportunities.
• Strong analysis and sales reporting skills.
• High level of numeracy, accuracy and attention to detail.
• Able to act on and use own initiative.
• Experience of the chilled food or the dairy market is not essential but would be advantageous.

Deadline: 30th November, 2017.

How to Apply
Interested and qualified candidates should send their Applications and CV’s to: sshotelsandsuites105@gmail.com