MTN Nigeria Fresh Career Opportunities

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Analyst, Customer Value Management
Location: Lagos
Job Description

Assist in the development, implementation and measurement of various “Below The Line” campaign programmes that focus on customer retention and customer life-cycle management.
Leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.
Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network
Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities
Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns
Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up
Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
Ensure no revenue dilution as a result of campaign activities
Provide support to campaign segmentation analyst as required.
Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network
Manage the implementation, tracking and measurement of marketing campaigns
Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns.
Collect and use data to inform new campaigns and the evaluation of existing campaigns
Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation
Execution of overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy
Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention
Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed
Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle
Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Experience & Training
Education:

First degree in any related discipline
Fluent in English

Experience:

Minimum of 3 years’ experience in an area of specialisation; with experience working with others in a medium sized organization
Experience in Database/Direct Marketing or Product Management in telecommunications industry
Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
Expertise in experimental test design
Experience with major campaign management platform(s) within telecoms industry
Demonstrable data-mining, analytical skills and segmentation techniques
Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

How to Apply

Interested and qualified candidates should:
Click here to Apply

Job Title: IN/Prepaid Planning Engineer
Location: Lagos
Job Description

To ensure optimal operation of all IN/ Prepaid platforms (e.g. TSP SCP, CCN, VPN, SDP, VS, AIR, MINSAT) and to deliver the required availability level of all IN /Prepaid Services Management.
Translating revenue growth formula & objectives into results
Support Prepaid Services Applications, Solaris System, Oracle & Sybase Database Linux System and Oracle Database Administration.
Develop tools and monitoring scripts using Perl and Unix Scripts.
Develop/Support multi thread applications using OOP Languages such as Java, C++, .NET and Perl as well as IN Applications.
Perform integration and acceptance tests, produce test documents as well as upgrade/load approved patches and fixes.
Implement change request/planned work on platforms using established Change Management procedures.
Log, analyze, resolve and escalate faults on the platforms.
Perform basic administrative duties such as regular filing system, database backups and log all activities on platforms.
Regulate access to systems and ensuring confidentiality of information.
Perform Software and Hardware installation across MTNN and ensure strict adherence to ITIL best practices, as well as conduct monthly routine preventive maintenance.
Ensure resolution of customer’s issue if any
Monitor systems and applications on site and resolve all subscriber problems.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB

Job condition:

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Experience & Training
Education:

First degree in any related discipline
Fluent in English)

Experience:

Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
Experience working in a medium organization

Training:

GSM Systems Survey
GPRS Systems Survey
C7 Fundamentals
CCN System Administration
VPN System Administration
Intelligent Network Server (INS)
TSP Operation & Maintenance
Linux System Admin and Networking
Java Programming
Oracle Developer
Oracle Database Administration
PERL Scripting

Minimum qualification

B.Eng, B.Sc, B.Tech or HND

How to Apply

Interested and qualified candidates should:
Click here to Apply

Job Title: Analyst, Campaign Management
Location: Lagos
Job Type: permanent
Job Description

Assist in the development, implementation and measurement of various “Below The Line” campaign programmes that focus on customer retention and customer life-cycle management
Leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend
Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network
Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities
Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns
Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up
Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
Ensure no revenue dilution as a result of campaign activities
Provide support to campaign segmentation analyst as required.
Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network
Manage the implementation, tracking and measurement of marketing campaigns
Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns.
Collect and use data to inform new campaigns and the evaluation of existing campaigns
Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation
Execution of overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy
Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention
Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed
Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle
Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

Job Condition

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Requirements, Experience & Training
Education:

First degree in any related discipline
Fluent in English

Experience:

Minimum of 3 years’ experience in an area of specialisation; with experience working with others in a medium sized organization
Experience in Database/Direct Marketing or Product Management in telecommunications industry
Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
Expertise in experimental test design
Experience with major campaign management platform(s) within telecoms industry
Demonstrable data-mining, analytical skills and segmentation techniques
Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques

Minimum qualification:

BA, B.Ed, B.Sc or HND

How to Apply

Interested and qualified candidates should:
Click here to Apply

Job Title: Senior Manager, Customer Value Management
Location: Lagos
Job Type: permanent
Job Description

Lead and coordinate activities of the Customer Value Management team to achieve commercial revenue optimization objectives
Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Lead the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
Serve MTNN’s customers and provide solutions to improve the customer experience.
Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
Drive an increase in MTNN’s Net Promoter Score
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Review market and internal conditions and contribute to the development of marketing strategies for consumer segments.
Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies.
Implement strategy for market growth in conjunction with Product Development Managers, Regional Marketing and other stakeholders.
Support the creation, of outbound and inbound marketing frameworks.
Drive the implementation of outbound and inbound marketing frameworks. Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities;
Assist with the definition and build of the customer decisioning logic/rules,
Manage the campaigns for outbound and inbound customer contact activity, based on the customer contact plan and requirements from Customer value management Base Marketing teams.
Ensure the effective management of the customer decisioning logic/rules
Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits;
Prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team. Report progress, risks and issues to be acted upon;
Manage contact management activities within the company;
Implement customer contact rules and ensure compliancy within the MTN consumer strategy
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Identify sales training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition

Normal MTNN working conditions
May be required to work extended hours
Regional, national and international travel.

Requirements, Experience & Training
Education:

First degree in any relevant discipline
Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)

Experience:

Minimum of 10 years working experience comprising:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- 4-6 years customer lifecycle management experience
- 4 years’ experience in Telecoms marketing, strategy development and implementation
Expert knowledge of competitive environment, consumer trends and trade practices in the industry
Operational Research or demonstrable experience of delivering wide range of statistically based analytics.
Advanced applied statistical experience
A strategic and creative thinker capable of developing analytical programmes/solutions to address key business challenges or opportunities
Previous experience identifying and driving deployment of analytical collateral across a range of delivery channels and of measuring their effectiveness
Strong communicator who can operate at all levels taking complex analysis, interpret and communicate it appropriately to different audiences

Training:

Highly proficient in SQL and use of data mining software such as SAS Enterprise Miner.
Segment Strategy and marketing training
Marketing Management and decision making courses
Presentation skills

Minimum qualification: &

BA, B.Sc, HND or B.Ed

How to Apply

Interested and qualified candidates should:
Click here to Apply

Job Title: Project Coordinator
Location: Lagos
Job Description

Coordinate the deployment/integration of Networks Nodes (Circuit Switch Core, Packet Core, Fixed Network, RAN, IN & VAS), expansions and upgrades across MTN Nigeria Network.
Coordinating the complete Core Rollout Process, indicating the various activity variables, resources and the responsible parties Organize and hold regular project and work group meetings, motivate staff, manage conflicts and crisis.
Monitoring and Tracking of all Core Network Nodes from PPOE, RFQ through the PR and PO, RFS, delivery to MTN Warehouse, I&C to RFI stage.
Liaising with Vendors (Ericsson and Huawei, Emerson) on issues bordering around core network equipment and implementation
Coordinating the various internal work groups (Core Planning, VAS Planning, Transmission, Power and IP) involved in the integration of all MTN Nigeria Core & BSS Nodes.
Plan project progress while defining sub goals, milestones and tasks, time and resource planning
Assist in planning and specification analysis in order to provide clear, trackable and coordinated interpretations of the Project design/solutions documents
Maintain accurate and up-to-date logs (Orders, Vendors, RFI,), track responses and advice the Project Manager of the status of Projects.
Identify and Manage Risks associated with Projects and Programs managed by the CNI
Perform additional assignments and responsibilities as assumed or requested by the Project Manager.
Managing the 3 Project Constrains – Cost, Schedule and Scope.
Capex must be within budget:
Ensure Variation Orders are minimal for the Core Rollout.
Ensure Minimal inventory cost bordering basically on impairment of core materials.
Core Node Rollout Cost should be within budget (Costs include: cost of vendor’s rework and cost of resolving integration related faults).
Ensure quarterly reconciliation of COCs
Monthly Rollout Targets must be met:
Ensure Minimal delay of rollout support activities on core projects.
Minimal impact of transmission related issues to the Core Rollout.
Ensure Monthly Rollout Efficiency.
Ensure minimal or nil Carry Over of Monthly targets.
Minimal impact of errors from input requirements to Core Rollout.
Quality of Implementation must be to defined standard:
Ensure that all node compliance specifications are adhered to via the facilitators.
Ensure Completeness and standard material order for the entire rollout program.
Adhere to quality delivery of Core Node at ATP.

Job condition:

Tool of trade vehicle provided
Normal MTNN working conditions.
Regular National travels

Experience & Training
Education:

B.Eng. in Electrical/Electronics, Computer Engineering or related field from a reputable institution.
Switching Experience
Project Management training/certification
Requisite training in team building and relationship management is desirable.
Good Presentation Skills
In depth knowledge of GSM

Experience:

5 years’ experience with GSM Switching Operations
In-depth understanding of Telco infrastructure and processes.
Project Management Experience is required.
Basic Knowledge of Project Financing.
Ability to suggest solutions to project risks problem. Work with vendors at arriving and implementing solutions identified.
Project Management experience is required
Demonstrate continuous effort to carry out project seamlessly within scope, budget and schedule.

Training:

GSM Switching
GSM BSS Basics
Project Management Training.
Training on vendor equipment and software

Minimum qualification

B.Eng, B.Sc, B.Tech or HND

How to Apply

Interested and qualified candidates should:
Click here to Apply

Job Title: Regional Technical Manager

Location: Enugu
Job Description

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Ensure effective distribution, utilization and management of staff and resources for Network Group functions in the region to achieve agreed objectives.
Put in place design, planning and maintenance guidelines/standards from centralized functions; translate into executable activities with regional staff.
Develop and produce performance reports to evaluate/benchmark productivity of region in accordance with NRC guidelines.
Implement service quality and customer-service standards, procedures, processes and systems to track and monitor Network Group quality activities within the region.

Job Condition:

Normal MTNN working conditions
May be required to work extended hours
Open Plan Office

Experience & Training
Education:

First Degree in Electrical Engineering.
M.Sc. will be an added advantage.

Experience:

Minimum of 8 years working experience with at least 5 years’ experience in the Telecommunications industry and 2 years in a Managerial role.

Minimum qualification

BEng, BSc, BTech or HND.

How to Apply

Interested and qualified candidates should:
Click here to Apply

Job Title: Analyst, Information Management
Location: Lagos
Job Description

Responsible for supporting and developing the current Information Management applications and initiatives. Involves in the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing.
Review future business needs for Information Management systems and identify key requirements and integration needs of suitable applications, identifying trade-offs between competing systems.
Analyse organisational needs and identify business requirements and design related applications, as well as assist business analysts to define user information and reporting requirements.
Lead staff in the Information Management team and lead in carrying out technical tasks including ETL, data modeling, back-end development and user access programming.
Provide day to day management oversight for the Information Management services to ensure incidents and service requests and escalations are dealt with in a timely fashion.
Monitor and maintain the performance of Information Management systems within the business and implement improvements to related systems, processes and operations.
Lead team in supporting operations/analysis and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
Liaise with application vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.
Liaise with vendors to deliver support and solutions and provide recommendations on Information Management service improvements, application solutions and enhancements.
Producing relevant technical documentation and specifications
Integration of big data solutions with existing reporting and analytical solutions
Develop and implement big data models and solutions

Requirements
Education:

B.Sc – Computer Science or related field from a reputable institution

Experience:

4 years working experience
Experience in Business Intelligence/Big Data including the following:
Practical experience as a team lead/manager
data modeling experience,: star schemas, relational modeling, snowflake models and translating logical data models into physical
Vast experience in Business Intelligence/Big Data methodologies
Application development and support experience in the Telecommunications sector
Oracle PL/SQL and standard SQL.
Hadoop or similar
Exposure to typical Mobile Telecommunications applications
Billing systems (Corporate & Retail Billing, Interconnect Billing)
ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
SIM & Mobile Applications ( EVD, Contents Management System, SIM management Application)
GSM network interfacing applications (Provisioning, Pre-Paid management systems)
Fraud Management Applications
Value Added Services(VAS) Applications

Training:

Exposure to typical Mobile Telecommunications applications will be an advantage
Operating systems:
Unix – Sun Solaris and True64, MS W2000
Application development and Maintenance functions:
PL/SQL and standard SQL
MIS/EIS/EDW development tools
Reporting Infrastructure – Data modeling
ETL tools
ODS construction and reporting
Metadata tools
User access tools – Business Object preferred
SAS
Data Profiling
Service management software knowledge
Office automation products:
Widely used email applications
MS Office product suite
Formal training in application architecture principles, technology architecture and systems integration.
Specific training on application development tools and programming languages

Job Condition

Normal MTNN working conditions
May be required to work extended hours.
Work within a multicultural, diverse and dynamic start-up environment.
Projects and constraints will require overtime and weekend work.

How to Apply

Interested and qualified candidates should:
Click here to Apply

Deadline 5th December, 2017.

MTN Nigeria Fresh Career Opportunities

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