Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
We are recruiting to fill the position below:
Job Title: Retail Shop Manager
Locations: Lagos, Osun and Ekiti
Job Description
- Successful role holder would be reponsible for implementing and monitoring service delivery strategy in their respective Showrooms and ensure that the customer base within their territory enjoys remarkable positive in-store experience complete with query resolution.
Key Requirements
- Minimum 2 years work experience in a customer service with working knowledge of customer admistration tools and industry software.
- Excellent problem solving skills
- Above average skills in Microsoft Office Suite
- Excellent oral and written communication skills
- Have a passion for customer satisfaction and service delivery
- Attention to detail
Key Responsibilties
Managing Showroom Financials:
- Track, manage and control stock movement within and out of assisgned warehouses
- Ensure availability of all company products and services in the Showroom
Asset Management:
- Manage all compay assets in the Showroom
- Ensure systems and equipments are in working conditions
- Escalate all Showroom facility issues for prompt resolution
Customer Experience/ Satisfaction:
- Relationship management; build strong relationships between Airtel and its customers
Query Resolution & SLAs:
- Monitoring and ensuring adherence to all Showroom processes
- Ensure Showroom Agents have the required work tool/ accesses
- Ensure all Showroom queries are resolved within the approvd SLA
- Monitor turnaround time for all al queries/ enquiries and institute pricess improvements when required
Reporting:
- Daily, weekly and monthly reporting of all Showroom Financials.
Other Dimensions:
- Minimum of 4 direct reports (off roll Agents).
Deadline: 30th January, 2018.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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