CornerStone Staffing – Our Client, a big player in the FMCG Industry, is looking to recruit candidates for the position below:
Job Title: Data Analytics Associate
Location: Nigeria
Job Description
- This role is will manage all facets of customer experience data – from web analytics to voice of customer data.
- The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience programs.
Responsibilities
- Develop actionable insights from multiple data sources
- Quantify the impact of programs and campaigns through reporting and analysis
- Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
- Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
- Lead the development and execution of a periodic reporting framework in collaboration with other team members
- Conduct relevant customer behavior analysis, competitive analysis and industry research
- Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
- Create holistic dashboards by pulling data from different data sources
- Provide expertise and guidance to business on:
- Segmentation
- Campaign analysis, analysis of performance, benchmarking
- Propensity-to-buy and response modelling
- Attribution models and reporting
- Understand relevant technology applications.
Education and Experience
- Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
- 3 – 5 years of related professional hands-on experience working with data/analytics dashboards
- Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
- Experience with SQL is a plus
- Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)
- Capable of explaining complex analytical methodologies and concepts in non-technical language.
Skills and Competencies:
- Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations.
- Detail-oriented and strong team player with excellent interpersonal, listening, and oral communication skills
- Ability to work with limited supervision and proactively identify areas of opportunity and focus based on business need/impact.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Service Intern
Location: Lagos
Slot: 100
Job Description
- This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
Knowledge, Skills and Experience
- Minimum B.Sc /HND required in any field.
- 3 years relevant experience
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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