Stresert Services Limited – Our client, a leading Facilities Management company with head office in Lagos, is recruiting suitably qualified candidates to fill the position below:
Job Title: General Manager, Domestic Cleaning
Location: Lagos
Main Purpose of Job
- The business is desirous of establishing a domestic cleaning division that will operate an operational franchise model and is desirous of engaging a General Manager to lead the process.
- Under the guidance and leadership of the GMD, this role will craft develop and implement all the necessary strategies needed to ensure a successful startup operation including establishing collaborative partnerships with financial partners, technical partners and resource the business in order to facilitate new business developments, whilst supervising and managing the laundry services operations and to deliver the financial performance objectives of the laundry services division of the business
Key Performance Areas
Business Planning & Innovation:
- Organize, plan, manage and assumes the risks and take initiative of the new division
- Craft and implement the market attractiveness plan
Marketing & Business Development:
- Lead the sales, marketing and business expansion activities of the domestic services
- Coordinate activities and relationships of all program partners
Operations Management:
- Lead, supervise and monitor operational activities of all operational franchisees and franchises
- Oversee quality assurance and back office activities to assure consistent qualitative delivery
Customer Relationship Management:
- Develop and maintain business relationships with all key client and prospect contacts
- Lead and ensure excellent customer relationships
Work Experience:
- At least 10 years’ experience with minimum of 3 at management level preferably in a service environment or facilities management function
Knowledge:
- Broad knowledge of cleaning and franchise industry
- Good knowledge of relevant policies and procedures
- In-depth business process knowledge
- Good understanding of financial management principles
- Good understanding of key principles of customer relationship management
- In-depth understanding of core business principles
Skills:
- Excellent decision-making skills
- Good communication skills
- Strong negotiation skills
- Good influencing skills
- Superior Leadership skills
- Advanced strategy development skills
- Excellent relationship building skills
- Advanced problem solving skills
- Solid Team Leadership skills
Competencies:
- Inspires others
- Good blend of people/task orientation
- Big picture outlook, Forward thinking
- Able to maintain a multi-task focus
- Results driven, Development focused
- Strong ethics, Committed,
- Dedicated, Visionary
Leadership Competencies:
- Driving accountability, Drive and energy
- Building and maintaining stakeholder relationships
- Business understanding, Facilitating and managing performance
- Attracting, developing and retaining entrepreneurial talent
- Strategic focus, Articulating and cascading the vision and values
Salary
- Terms of engagement subject to negotiation
- Strong performance based component
Job Title: Assistant General Manager, Janitorial Services
Location: Lagos
Main Purpose of Job
- Plan and implement operations strategies and action plans to ensure that the janitorial operations division supports strategic imperatives and delivers operational and financial performance objectives of the company
Key Performance Areas
Janitorial Operations Management:
- Lead, supervise and monitor operational activities
- Provide strategic operational direction.
- Ensure quality execution of every assigned jobs retainership/one off that guarantee customer satisfaction
- Establishment of SOPP for each site
- Monitor strict adherence to SOPP and standards of cleanliness and other services
- Coordinate all operations activities effectively to meet customer/company expectations
- Establish and maintain excellent customer relationship management.
- Implement operations strategies and action plans as articulated by management
Effective People Management:
- Supervise all direct and indirect reports and support performance management systems for all staff of the janitorial section
- Establish, implement, monitor and execute recognition and reward system for staff e.g. best site, cleanest janitor, best janitor, long service award etc.
Business Development and Customer Relationship Management:
- Develop and maintain business relationships with all key client contacts
- Lead and ensure excellent customer relationships
- Increase business volumes with existing clients
Education
- First Degree
- MBA added advantage
Work Experience:
- Experienced individuals who have worked previously in a cleaning industry or who owns a cleaning service and willing to make a career change to a more stable employment.
Skills:
- Strong persuasion and selling skills
- Highly organized
- Entrepreneurial
- Broad knowledge of cleaning industry
- Good knowledge of relevant policies and procedures
- In-depth business process knowledge
- Good understanding of financial management principles
- Good understanding of project management principles
- Good understanding of key principles of contract management
- In-depth understanding of core business principles
Salary
- N250 – N400k/m, depending on experience with performance based component
Job Title: Assistant General Manager, Laundry Services
Location: Lagos
Main Purpose of Job
- To develop and execute core business strategies in order to facilitate new business developments, whilst supervising and managing the laundry services operations and to deliver the financial performance objectives of the laundry services division of the business.
Key Performance Areas
Marketing & Business Development:
- Lead the sales, marketing and business expansion activities of the laundry services
Operations Management of the in-house and OPL for clients
- Lead, supervise and monitor operational activities
- Provide strategic and tactical operational direction
- Ensure properly, washed, dried ironed and packaged client uniforms
- Ensure delivery of uniforms to clients in a timely and courteous manner always
- Ensure proper documentation of delivered uniforms
- Monitor daily laundry machine operations, material availability, staff attendance and performance
- Establish and ensure routine and reactive maintenance for all laundry equipment
Effective People Management:
- Supervise all direct and indirect reports and support performance management systems for all staff of the laundry section
- Ensure continuous training and capacity development of laundry staff
Customer Relationship Management:
- Develop and maintain business relationships with all key client and prospect contacts
- Lead and ensure excellent customer relationships
Education
- First Degree
Work Experience:
- Experienced individuals who have worked previously in a Laundry or who owns a laundry service and willing to make a career change to a more stable employment
- Experienced individuals who have previously worked in a big hotel and managed their own premises laundry (OPL)
Skills:
- Strong persuasion and selling skills
- Highly organized
- Entrepreneurial.
Salary
N250 – 400k/m depending on experience with performance based component
Deadline: 25th February, 2018.
Method of Application
Interested and qualified candidates should send their CV’s to: recruitment@stresertservices.com using MGMRS as subject of the email.
Note: Only those who meet the aforementioned requirements and experience will be invited for interviews.
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