Reactor Beverages Limited is a Nigerian company that manufactures natural healthy non-alcoholic functional beverages. We produce quality beverages using the finest natural ingredients to meet high quality standards. We are committed to excellence and quality service delivery to our customers and consumers.
We wish to build and sustain a reputation of excellence in manufacturing, distribution, marketing, and sales processes. We intend to be a reference point in the beverage industry in Nigeria, through innovative products.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Lagos
Job Brief
- We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements
- Proven working experience as a customer service manager, retail manager or assistant manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Minimum of HND in Business Administration or related field
Job Title: Quality Control Officer
Job Brief
Location
: LagosJob Brief
- We are looking for an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer.
- They must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition.
- The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.
Responsibilities
- Understand customer needs and requirements to develop effective quality control processes
- Devise and review specifications for products or processes
- Set requirements for raw material or intermediate products for suppliers and monitor their compliance
- Ensure adherence to health and safety guidelines as well as legal obligations
- Supervise inspectors, technicians and other staff and provide guidance and feedback
- Oversee all product development procedures to identify deviations from quality standards
- Inspect final output and compare properties to requirements
- Approve the right products or reject defectives
- Keep accurate documentation and perform statistical analysis
- Solicit feedback from customers to assess whether their requirements are met
- Submit detailed reports to appropriate executives
- Be on the lookout for opportunities for improvement and develop new efficient procedures
Requirements
- Proven experience as quality manager
- Conscientious and responsible
- A keen eye for detail and a results driven approach
- Outstanding communication skills
- Excellent organizational and leadership skills
- Proficient in MS Office
- In depth understanding of quality control procedures and relevant legal standards
- Excellent math abilities and working knowledge of data analysis/statistical methods
- Minimum of HND in Food & Nutrition or relevant field
- Certification of quality control is a strong advantage (ISO 9000 etc.)
Job Title: Procurement Manager
Job Brief
Location:
LagosJob Brief
- We are looking for an experienced Procurement Manager to manage the company’s supply of products and services. Procurement Manager responsibilities include strategizing to find cost-effective deals and suppliers.
- The Procurement Manager’s duty is to discover the best ways to cut procurement expenses, so that the company can invest in growth and people.
Responsibilities
- Devise and use fruitful sourcing strategies
- Discover profitable suppliers and initiate business and organization partnerships
- Negotiate with external vendors to secure advantageous terms
- Approve the ordering of necessary goods and services
- Finalize purchase details of orders and deliveries
- Examine and test existing contracts
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Collaborate with key persons to ensure clarity of the specifications and expectations of the company
- Foresee alterations in the comparative negotiating ability of suppliers and clients
- Expect unfavorable events through analysis of data and prepare control strategies
- Perform risk management for supply contracts and agreements
- Control spend and build a culture of long-term saving on procurement costs
Requirements
- Proven working experience as a procurement manager, procurement officer or head of procurement
- Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market
- Talent in negotiations and networking
- Good knowledge of supplier or third party management software
- Aptitude in decision-making and working with numbers
- Experience in collecting and analyzing data
- Strong leadership capabilities
- B.Sc degree in supply Chain Management, Logistics, Business Administration or any related field.
Remuneration
Very attractive
Deadline: 28th March, 2018.
Method of Application
Interested and qualified candidates should send their CV’s and Cover Letter to: careers@reactorbeveragesltd.com.ng
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