Massive Recruitment For Graduate Interns In a Leading FMCG Company

CornerStone Staffing – Our client, a big player in the FMCG Industry, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Intern
Location: Lagos
Slot: 200
Job Description

This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
Direct or route customer calls to appropriate personnel for assistance.
Work with customer service manager to ensure proper customer service is being delivered.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.

Knowledge, Skills, and Experience

Minimum BSC /HND required in any field. 3 years relevant experience
Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several projects simultaneously
Exceptional customer service and follow up skills.

Job Title: Summer Internship programme

Location: Lagos
Slot: 100
Job Description

The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree.
The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.

Components of the program include:

Hands-on experience working as a member of a specific department and team.
Assigned projects to accelerate learning of key functions/process.
Cross-functional departmental exposures within the corporate office.
Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.
End of program presentation of project findings, and recommended course of action to executives.

Requirements

Years of Related Professional Experience: 1 – 2 years
Minimum of 2:1
Recent graduates can be considered/About to complete and/or completed NYSC
Proficient in word, excel, power point, etc.
Good written and verbal communication skills.
A passion for retail, and interested in being part of crafting the future of retail.

How to Apply
Interested and qualified candidates should:
Click here to apply

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