Search for Common Ground (SFCG) is an international non-profit organization that promotes peaceful resolution of conflict. With headquarters in Washington, DC and a European office in Brussels, Belgium, SFCG’s mission is to transform how individuals, organizations, and governments deal with conflict – away from adversarial approaches and toward cooperative solutions. SFCG seeks to help conflicting parties understand their differences and act on their commonalities. With a total of approximately 600 staff worldwide, SFCG implements projects from 55 offices in 34 countries, including in Africa, Asia, Europe, the Middle East, and the United States.
The organization is an exciting and rewarding place to work, with a dedicated and enthusiastic staff that is committed to its mission and values. You will be joining a highly motivated staff with a good team spirit and there will be opportunities to grow in the role.
Job Title: Regional IT Support Consultant
We are Searchers.
We are over 600 strong worldwide. We believe in our mission to end violent conflict.
It’s our purpose- our call to action.
A Searcher understands our vision of a world where:
Differences stimulate social progress, rather than precipitate violence
Respect for and cooperation with those we disagree with is considered the norm
A Searcher is a dedicated, enthusiastic and passionate individual, committed to our values.
Shared Humanity. Empathy. Impartiality. Inclusivity. Courage. Hope. Humility. Audacity.
With headquarters in Washington, DC and Brussels, Belgium, we implement projects from 55 offices in 34 countries, including in Africa, Asia, Europe, the Middle East, and the United States. You will be joining other highly motivated Searchers with a good team spirit and through commitment and dedication, have opportunities to grow.
Our Program in Nigeria
We launched our programs in Nigeria in 2004. Now in 2017, the country program has offices in Abuja, Jos, Maiduguri, and Yola. We work with partners in target states of the country to support peaceful resolution of conflict. Each program is adapted to specific local context and conflicts, and all apply common ground tools from our toolbox.
Search has established a permanent presence in Abuja as an operational base and all our Nigeria offices are currently supporting a host of programs with activities that include capacity building, dialogues, peace architecture, media programming, participatory theatre and collaborative joint activities.
We are searching for…
Search Nigeria is looking for a knowledgeable and experienced Regional IT Support Consultant to assist with strategic and technical ICT support primarily at our Abuja office with extended assistance to our other office locations where necessary. The assistance required includes providing first level user, workstation and server support and the consultant is expected to provide his/her services every day of the work week.
This position will report to the Admin and Procurement manager and work closely with the Human Resource Unit. The position will be located in Abuja.
Your contribution
The roles and responsibilities include:
Primary responsibilities include but are not limited to the following
Manage overall technology infrastructure. Provide professional advice on ICT related purchases
Install and configure computer hardware operating systems and application
Oversee system administration function to ensure smooth running and utilization of daily IT operations and service.
Install and utilize Google Drive for file storage and backup of all Search documents.
Install printers, copiers, laptops and desktop computers
Install Meraki Mobile Device Management utility on all devices, Windows, Macs and mobile devices owned by Search.
Ensure local and server based antivirus softwares are installed and track license for notification of renewal time; conduct routine scanning against threats to normal systems’ running
Provide user training on common business application and usage of SEARCH’s ICT systems such as training new and current employees on computer software and ICT systems.
Troubleshoot system, devices and network issues; liaise with ISPs where required. Set up a help desk system to diagnose hardware and software faults and solve technical and applications problems
Secondary responsibilities;
Sustain IT culture at SEARCH for Email and Internet usage by increasing the utilization of Google G Suite for email, calendar, and collaboration.
Other ICT related tasks that may arise in the course of engagement but limited to agreed contractual terms
Produce reports as may be requested by Supervisor/Management
Keep ICT equipment, storage area and work area clean and organized.
Any other tasks as may be assigned
Inter departmental collaborations:
Support Global HR by providing support on BambooHr, create, update and modify users as required by management. Develop relationship with Global Helpdesk for training and and support. .
Procurement: Assist with online dispatch of RFQs and RFPs, update vendor and other procurement unit related databases
Inventory: Maintain an inventory database for SEARCH assets in all locations using Cisco Meraki MDM.
Security: Provide support to the team on online tracking devices e.g. vehicle tracker and CCTV footage
Admin and Logistics: Provide support as may be required by the Head of the Units e.g. relocation of computer equipment as a result of office or personnel changes
Program team: Provide IT support during training sessions
You are…
You meet the following qualifications:
The candidate is expected to have general PC troubleshooting knowledge and MS SharePoint implementation and user and desktop support.
Degree in ICT with a minimum of 1 year of relevant professional experience in ICT field
A recent graduate with at least 1 year general IT practitioner experience.
Highly organized and systematic with excellent attention to detail.
Excellent interpersonal and communication skills, both written and oral.
Excellent cross-cultural communication and working skills, enjoys a multicultural work environment;
Success Indicators?
ISP service is according to the SLA signed with Search
IT service is available for users in all office locations with little or no service disruptions
Proactive and efficient support is available to users through Global Helpdesk
Efficient management of Search’s IT systems and equipment ensuring settings are up to date specifically operating system patches, and security updates.
You are expected to be:
Ability to perform effectively and efficiently on the job.
Ability to think logically in a pressurized working environment
Ability to work well in a team
Problem solving skills
Ability to prioritize your workload
Ability to explain technical issues to non-technical users
Sound good? To apply, interested candidates should please submit their cover letter and current resume/CV through our application system.
Include the following in your cover letter:
Minimum salary requirements (or current salary)
How your experience and qualifications fit the requirements,
Projected start date,
Where you found this posting.
This position will be closed no later than 15 March, 2018. We are looking to fill this position with the right candidate. Only applicants invited for an interview will be contacted. No phone calls please. Please see our website www.sfcg.org for full details of our work.
How to Apply
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