Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:
Job Title: Corporate Sales Executive – Travel
Location: Lagos
Job Type: Full Time
Job Type: Full Time
Job Description
- This role is ideal for a travel professional with sales experience within a travel agent or a tour operator, seeking career development and something a little different.
- Reap the benefits and utilise your existing travel experience!
Responsibilities
In particular you will:
In particular you will:
- Build and maintain relationships with new and existing clients
- Communicating with clients to understand their travel needs
- Preparing tailor made proposals
- Converting enquiries to bookings to exceed targets and earn commission
- Supporting senior managers with ad hoc projects
- Develop, build, and manage a client base of corporate accounts
- Target new and existing B2B accounts
- Attend networking events with PR/Marketing team and Follow up on leads generated from the events
Professional Skills & Qualifications
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- 3 – 5 years experience selling travel packages to B2B
- Candidates with personal travel experience will be preferred
- Exemplary sales skills and customer oriented approach
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Ability to present, persuade and communicate effectively
- Ability to understand client’s needs and present solutions
- Understanding of market and product
Interested and qualified candidates should: Click here to apply
Job Title: SEO Specialist
Location: Lagos
Job Type: Full Time
Location: Lagos
Job Type: Full Time
Job Description
- As an SEO Specialist, you will help manage search engine optimization of products and category pages to improve search results and visibility as well as conversion, while driving traffic to the website through search engines.
In particular you will:
- Optimization and indexing of product pages
- Work with Central Team on optimization of category pages to ensure that ranks are high on the search engine result pages
- Create program plans based on E-Commerce Marketing strategies to focus on customer retention, repeat purchases, and customer acquisition.
- Work with the QC Team to approve product uploads
- SEO Specialist will also work with Content Team to approve product reviews
- Consistently review the website and look for enhancement opportunities to optimize website search results.
- Perform all on-site optimization, including optimizing title tags, meta information, URLs, content, headers, and more.
- Manage the website content (new product uploads, data scrubbing and migration where applicable, removing products, update pricing etc.)
- Write effective headlines, body, copy, and websites to optimize websites or web pages.
- Work collaboratively with Content Team to assure web advertising is presented most effectively and with key word optimization.
Professional Skills & Qualifications
- Bachelor’s Degree in any field from a recognized reputable university
- 5 years’ experience in SEO, Web Development and Content Management Systems or similar role in a fast-paced corporate environment
- Practice of advanced SEO theory and applied techniques (web ranking, link analysis, data analytics, etc.)
- Proven track-record of increasing traffic, improving brand and site visibility within major search engines for important keywords, increasing site authority through trusted and natural link-building, and surpassing client conversion goals
- Experience with keyword research, ranking and analysis tools.
Interested and qualified candidates should: Click here to apply
Job Title: Product Quality Assurance Associate
Location: Lagos
Job Type: Full Time
Objective
Location: Lagos
Job Type: Full Time
Objective
- The Product Quality Assurance Associate plays a pivotal role in the customer experience journey by ensuring our customers receive authentic and safe products that exceed their expectations.
- You’ll be accountable for all product quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.
Responsibilities
- Lead the customer complaint process by working with the appropriate functions in order to analyze the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.
- Ensure QC agents are not passing packages that customers have returned or rejected.
- End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
- Analyse data insights across transactional customer satisfaction, QA performance, NPS detractors and support escalations
- Evaluate the acceptability of product quality testing and deciding next steps
- Manage the counterfeit battle (working with Production) and wrong item fulfillment (working with Vendor Support Centre)
- Set direction for our support strategy through building cross functional relationships both internally and externally
- Leverage findings from targeted analysis to contribute to the Continuous Improvement process
- Act as the technical and functional product expert to assigned business categories
- Develop and implement programs to establish, maintain, and deliver high product quality to Vendors and Customers
Professional Skills & Qualifications
- A minimum of 5 years’ experience in quality inspections and quality management
- Experience in a customer facing quality role
- Experience in directly-related quality assurance/quality control functions, preferably in a manufacturing environment.
- Proven technical acumen demonstrated within a manufacturing, quality or consumer products environment
- Comfortable working in a dynamic, low-structure, constantly changing atmosphere and prioritizing work appropriately
- Proficiency in data analysis tools
- Familiarity with ISO quality systems and typical standard operating procedures.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Interested and qualified candidates should: Click here to apply
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