Protaxi is an e-booking app that provides affordable rides by the click of a button within Lagos State.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Lagos
Job Description
- Do you have the ability to provide excellent Customer service to all clients?
- Are you willing to make external calls daily to potential and existing clients?
- If you are a people person and have a passion for sales, you are just what we are looking for.
Responsibilities
- Call existing and potential clients daily to promote service and provide information.
- Follow up with customer bookings and drivers daily via phone calls.
- Respond to email and phone inquiries efficiently and politely.
- Increase and update phone number contacts list daily.
- Follow up and resolve customer complains.
- Bulk SMS content generation and WhatsApp broadcasting.
- Update new and existing customer information.
- Identify and escalate priority issues.
- Follow up with customer satisfaction when necessary.
- Represent company at events.
- Communicate information and feedbacks to all departments.
- Prepare weekly report on mobile marketing activities.
Requirements
- Excellent written and oral communication skills.
- People person, friendly and respectful.
- Ability to convince people and make sales.
- Excellent problem solving skills.
- Good knowledge of Microsoft office.
- Good Team player.
Minimum Qualifications:
- A B.Sc, HND or OND.
- 1-2 years experience in sales, call center or customer care is desired.
Job Title: Digital Marketer
Location: Lagos
Location: Lagos
Job Description
- We are seeking for a suitable and qualified Digital Marketer, who can work efficiently under pressure and has the technical and creative skills to promote sales and increase brand awareness through ever-changing business practices.
Responsibilities
- Develop and implement SEO strategies.
- Create modern and consistent graphics for social media, in line with the brand image.
- Create content and present new marketing platforms and strategies.
- Respond to customer messages and engagements via social media.
- Develop videos, gifs, articles and content for blogs.
- Monitor, analyze and report content success on each platform weekly.
- Generate Newsletter content, schedule, design and send to mailing list.
- Manage marketing ads campaign.
- Drive traffic to company website.
- Increase Mailing list daily.
- Stay commercially and technologically aware of new social media trends, web technologies and digital marketing trends; implement research results in developing campaigns and update current campaigns.
- Interfacing with departments on marketing.
Requirements
- Excellent Graphics design skills and excellent proficiency in the use of graphic design and photo editing apps especially Photoshop.
- Excellent Commercial Awareness and Research skills.
- Highly Customer-centric and Service oriented.
- Excellent Sales skills
- Proficient in content marketing theory and application.
- Excellent Creativity and Innovation.
- In-depth knowledge and understanding of how to effectively generate sales from social media and email marketing.
- Excellent writing and language skills.
- Good knowledge of the blogging ecosystem and transport industry.
- Excellent at building and maintaining sales relationships online.
- Good team player with the ability to share information with other employees.
- Deliberate planner and goal setter.
- Strong ability to meet deadline knowledge.
Minimum Qualifications:
- A B.Sc, HND or OND in a related field.
- Experience in Graphics Design and Digital marketing.
- A large social media following will be an added advantage.
How to Apply
Interested and qualified candidates should send their CV’s to: customersupport@protaxi.ng
Interested and qualified candidates should send their CV’s to: customersupport@protaxi.ng
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