Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are recruiting to fill the position of:
Job Title: Data Insight Analyst, CXP
Location: Lagos
Job Type: Full Time
Responsibilities
- This role is will manage all facets of customer experience data – from web analytics to voice of customer data.
- The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program
In particular, you will:
- Develop actionable insights from multiple data sources
- Quantify the impact of programs and campaigns through reporting and analysis
- Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
- Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
- Lead the development and execution of a periodic reporting framework in collaboration with other team members
- Conduct relevant customer behavior analysis, competitive analysis and industry research
- Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
- Create holistic dashboards by pulling data from different data sources
- Provide expertise and guidance to business on:
- Segmentation
- Campaign analysis, analysis of performance, benchmarking
- Propensity-to-buy and response modelling
- Attribution models and reporting
- Understand relevant technology applications
Required Skills & Qualifications
- Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
- 5+ years of statistical analysis or data analysis experience.
- Data Modeling, Excel (Vlookups, Pivot Tables & Macros)
- Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
- High level understanding of data management, e.g. MS SQL, or other tools
- Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Supply Chain Operations Manager
Job Type: Full Time
Location:
LagosJob Type: Full Time
Job Description
- The Supply Chain Operations Manager will be responsible for the overall end to end management and coordination of full-order cycle, align metrics and resources to leverage volume for highest return.
- This position is a key contact to record and track quality, quantity, stock levels, delivery times and transport cost while maintaining efficiency.
In particular you will:
- Management of cross border supply chain for Nigeria bound shipment
- Create route to improve delivery fulfilment and customer promise for international order
- Diversify logistic partnership for trade route
- Test new international shipping solution to create most reliable and even faster supply
- Develop systems and processes to improve fulfilment lead-time for Jumia global bound shipment
- Constantly improving existing processes and finding means to better supply efficiency and metric
- Rollout and standardize reverse supply chain for international sellers
- Streamline international seller inventory management
- Enhancement of Customer Experience/Vendor Experience for Jumia Global
- Constantly review SKU with poor review and quality
- Manage vendor Payment and logistic recharge
- Cost optimization for international Freight and local clearing
- Negotiate international freight & local clearing cost with 100% reliability
- Develop streamlined reports, dashboards and intermediate indicators
- Create reports on Metric –> Detail–> Why format
- Automate and make dashboards as real time as possible to show performance metric
Professional Skills & Qualifications
- MBA or Master’s Degree in: Engineering, Operations, Supply Chain or related fields
- 7+ years of management experience in Supply Chain, Distribution and Logistics in a multi-site distribution network
- Clear understanding of Logistics network management, Retail or Customer Service processes and priorities
- Experience of Six Sigma/ Lean analytical technique is a plus
- Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
- Understanding of E-Commerce Direct-to-Consumer order fulfilment concepts
How to Apply
Interested and qualified candidates should:
Click here to apply online
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