Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate, is recruiting suitably qualified candidates into the position below:
Job Title: Call Center Agent
Location: Lagos
Job Description
- An active and vibrant individual with good communication skill and exceptional unique attributes.
Deliverable
- Ensure high level of Customer centric attitude to provide resolution to customer concerns
- Maintain and build lasting customer relationships by ensuring concern attended are resolved
- Build customers’ interest in products and services for all queries been attended
- Validate customers’ contact details and share update require with supervisor
- Ensure relevant communication, records and data are updated and recorded
- Identifies and escalate situations requiring urgent attention to appropriate department
- Prepare daily activities reports and share with TL / Supervisor and HOD.
- Ensure that calls are answered within defined threshold of 20 seconds
- Handle Customers compliant, request and queries via inbound calls
- Emphasis on first level trouble shooting and concern redressal
Requirements
- Computer knowledge
- Internet and Tech savvy
- Customer query resolving.
- Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
- Experience: 1-3years
Skills:
- Sales Acumen
- Customer focus
- Excel knowledge(Must)
Language Speaking:
- Hausa, Igbo, Yoruba and English.
Deadline: 28th May, 2018.
How to Apply
Interested and qualified candidates should send their CV’s to: jobs@lorachegroup.com with the position applied for as the subject of the mail.
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