Graduate Call Center Agent Recruitment in a Reputable Internet Service Provider

Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate, is recruiting suitably qualified candidates into the position below:

Job Title: Call Center Agent

Location: Lagos

Job Description

• An active and vibrant individual with good communication skill and exceptional unique attributes.

Deliverable

• Ensure high level of Customer centric attitude to provide resolution to customer concerns
• Maintain and build lasting customer relationships by ensuring concern attended are resolved
• Build customers’ interest in products and services for all queries been attended
• Validate customers’ contact details and share update require with supervisor
• Ensure relevant communication, records and data are updated and recorded
• Identifies and escalate situations requiring urgent attention to appropriate department
• Prepare daily activities reports and share with TL / Supervisor and HOD.
• Ensure that calls are answered within defined threshold of 20 seconds
• Handle Customers compliant, request and queries via inbound calls
• Emphasis on first level trouble shooting and concern redressal

Requirements

• Computer knowledge
• Internet and Tech savvy
• Customer query resolving.
• Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
• Experience: 1-3years

Skills:

• Sales Acumen
• Customer focus
• Excel knowledge(Must)

Language Speaking:

• Hausa, Igbo, Yoruba and English.

Deadline: 28th May, 2018.

How to Apply
Interested and qualified candidates should send their CV’s to: jobs@lorachegroup.com with the position applied for as the subject of the mail.