Brav Marine Nigeria Limited, is recruiting suitably qualified candidates to fill the position below:
Job Title: Operations Manager – Agency Network
Location: Rivers
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.
Job Description
- Oversee and coordinate the day to day collections for agents in coverage area.
- Compile and report all post Tablet transactions for all agents.
- Coordinate and supervise Operations – Agency network.
- Expand agency network to effectively reach all customers under area of coverage.
- Investigate and promptly report all technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
- Implement and manage operations plans, processes and procedures set up by the COO.
- Involve in budget planning and financial analysis of organization’s Operations in the State.
- Oversee inventory, distribution of organizational resources/products to agents in area of coverage
- Directly manage agents and provide managerial support in the day to day affairs of operations.
- Collate and submit all agency operations reports to the COO
- Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
- Channel all feedback to reporting and interfacing lines.
- Deal with day to day operational issues, investigate and report all human work related issues to the appropriate lines for prompt actions.
- Drive company’s Training and development strategy among agents.
- Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
- Track day to day management of collections, cash posting, book balance, credit balance resolution.
- Support the vision, mission statement and demonstrate a commitment to the values of the organization.
- Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraisal of agents.
- Directly design job scope, KPI and target for all agents under coverage.
- Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
- Maintain time sheet, register and records of agents under coverage.
- Reconcile, track and resolve all account discrepancies.
- Ensure and confirm 100% remittance of all collections daily
- Monitor and Supervise drivers under coverage area including movement log books
- All Business and Operational tasks given by COO
Job Title: Operations Manager – Operations Unit
Location: Rivers
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.
Location: Rivers
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.
Job Description
- Oversee and coordinate the day to day collections in the State.
- Compile and report ALL POS &Tablet transactions for all BPOs and Clearing cashiers).
- Coordinate and supervise the Operations unit.
- Investigate and promptly report ALL technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
- Implement and manage operations plans, processes and procedures set up by the COO.
- Involve in budget planning and financial analysis of organization’s Operations in the State.
- Oversee inventory, distribution of organizational resources/products to team members.
- Directly manage BPOs and Clearing Cashiers and provide managerial support in the day to day affairs of operations.
- Collate and submit all operations reports to the COO
- Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
- Channel ALL feedback to reporting and interfacing lines.
- Deal with day to day operational issues, investigate and report ALL human work related issues to the appropriate lines for prompt actions.
- Drive company’s Training and development strategy among team members.
- Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
- Track day to day management of collections, cash posting, book balance, credit balance resolution.
- Support the vision, mission statement and demonstrate a commitment to the values of the organization.
- Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraising team members.
- Directly design job scope, KPI and target for ALL BPOs under coverage.
- Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
- Maintain time sheet, register and records of BPOs under supervision.
- Reconcile, track and resolve ALL account discrepancies.
- Ensure and confirm 100% remittance of all collections daily
- Monitor and Supervise drivers under coverage area including movement log books
- All Business and Operational tasks given by COO.
Job Title: Financial and Revenue Accountant
Location: Rivers
Job Brief
Location: Rivers
Job Brief
- We are looking for an experienced Financial Accountant to monitor all financial data and prepare accurate statements for our company.
- Financial Accountant responsibilities include budgeting, managing tax payments and performing internal audits.
- You will act as a consultant for senior managers, conducting cost and revenues analyses. To be qualified for this role, you should have a degree in Accounting and relevant work experience.
- Ultimately, you will ensure all our accounting transactions comply with the law and support our company’s investments.
Responsibilities
- Gather and monitor financial data (e.g. sales revenues and liabilities)
- Prepare monthly, quarterly and annual statements (balance sheets and income statements)
- Forecast costs and revenues
- Manage tax payments
- Organize internal audits
- Prepare budgets (for the entire company and by department)
- Monitor and report on accounting discrepancies
- Conduct detailed risk analyses to assess potential investments
- Analyze financial trends
- Perform month-end and year-end close processes
Requirements
- 3+ years working experience
- Proven work experience as a Financial Accountant or similar role
- Advanced knowledge of MS Excel and accounting software
- In-depth understanding of business bookkeeping procedures
- Solid knowledge of accounting regulations
- Excellent math skills with an attention to detail
- Time-management abilities
- Confidentiality
- BSc degree in Accounting, Finance or relevant field
- Additional certification (e.g. CPA) is a plus
Job Title: Human Resources Officer
Location: Rivers
Job Brief
Location: Rivers
Job Brief
- We are looking for a skilled HR Officer who will recruit, support and develop talent through developing policies and managing procedures.
- You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.
- If you are passionate about HR and highly efficient, give us a chance to meet you. We expect you to have knowledge of various HR functions.
- We want to see a committed and approachable individual and be impressed with your character and skills.
- The goal will be to provide excellent assistance and support to employees and managers.
Responsibilities
- Support the development and implementation of HR initiatives and systems
- Provide counseling on policies and procedures
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
- Review employment and working conditions to ensure legal compliance
Requirements
- Proven experience as HR officer, administrator or other HR position
- Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
- Understanding of labor laws and disciplinary procedures
- Proficient in MS Office; knowledge of HRMS is a plus
- Outstanding organizational and time-management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making aptitude
- Strong ethics and reliability
- BSc/BA in Business Administration, Social Studies or relevant field; further training will be a plus
Job Title: HR Specialist
Location: Rivers
Location: Rivers
Job Brief
- We are looking for an HR Specialist to join our team and monitor all Human Resources functions. HR Specialist responsibilities include preparing compensation and benefits packages, setting up company policies and maintaining updated employee records.
- To be successful in this role, you should have a good understanding of full cycle recruiting and solid knowledge of labor legislation. Ultimately, you will foster a healthy workplace by ensuring our HR procedures run smoothly at all times.
Responsibilities
- Prepare and review compensation and benefits packages
- Administer health and life insurance programs
- Implement training and development plans
- Plan quarterly and annual performance review sessions
- Inform employees about additional benefits they’re eligible for (e.g extra vacation days)
- Update employee records with new hire information and/or changes in employment status
- Maintain organizational charts and detailed job descriptions along with salary records
- Forecast hiring needs and ensure recruitment process runs smoothly
- Develop and implement HR policies throughout the organization
- Monitor budgets by department
- Process employees’ queries and respond in a timely manner
- Stay up-to-date and comply with changes in labor legislation
Requirements
- 5 years plus experience
- Proven work experience as an HR Specialist or HR Generalist
- Knowledge of Applicant Tracking Systems
- Solid understanding of labor legislation and payroll process
- Familiarity with full cycle recruiting
- Excellent verbal and written communication skills
- Good problem-solving abilities
- Team management skills
- BSc/MSc in Human Resources or relevant field
Job Title: Back Office – Key Support Staff
Location: Rivers
Job Description
- Upload wallets of agents
- Issue and Maintain all agent agreement letters
- Compile monthly report on the financial/upload activities of agents
- Provide office supplies needed for the smooth operations in the back and front office.
- Perform all account reconciliations on agents bank deposit and upload
- Encourage focus on customer service through effective verbal and written communications to agents
- Monitor ALL Agents transactions and track reversals.
- Monitor and Supervise activities of other support staff including office admin, dispatch rider
- Monitor movement log book for dispatch rider
- Support the Vision, Mission, and demonstrate a commitment to the values of the organization.
- Liaise with the Operations managers and HR Team to drive team members periodic performance review
Job Title: Clearing Cashier
Location: Rivers
Reporting Line: Operations Manager
Interfacing: Back Office Operations
Location: Rivers
Reporting Line: Operations Manager
Interfacing: Back Office Operations
Job Description
- Count cash collected by BPOs daily
- Arrange/sort cash collected into bundles, packs and pieces
- Check/Reconcile BPOs tab balance against cash collected
- Check/Reconcile BPOs collection register against cash collected
- Check/Reconcile BPOs bill stubs against cash collected
- Ensure BPOs cash at hand balances with total collections received from customers
- Ensure cash collected from BPOs are well analyzed by BPOs using the analysis sheet
- Reconcile/escalate cash differences to OPM
- Evacuate collections received from BPOs into appropriate bank accounts as advised
- Post BPOs total collections and remittances on system daily
- Post all bank remittances and upload all deposit slips on system daily
- Prepare/submit daily, weekly, monthly report to OPM
- Any other duties as assigned by the OPM.
Job Title: Bill Payment Officer
Location: Rivers
Reporting Lines: Clearing Cashier and Operations Manager
Interfacing: All Organization’s Departments
Location: Rivers
Reporting Lines: Clearing Cashier and Operations Manager
Interfacing: All Organization’s Departments
Job Description
- Perform the day to day processing of financial transactions to ensure that collections are maintained in an effective, up to date and accurate manner.
Responsibilities
- Collect money and provide receipts to customers for ALL transactions daily.
- Ensure that transactions comply with Organization’s financial and Operational policies and procedures.
- Verify Accuracy of customer’s data
- Data entry and posting of ALL collections received.
- Maintain list of accounts receivable.
- Prepare and submit collections reports to clearing cashiers and OPMS daily, weekly and monthly.
Key Operational Tasks:
- Report all errors for reversal daily.
- Resolve ALL POS/Tablets issues within one’s scope and report others to OPM for resolution
- Interact with customers and staff to answer questions, obtain information and resolve ALL operational issues, in a timely and prompt manner.
- Identify discrepancies in accounts/posting and notify appropriate staff or supervisor to assist in problem resolution and balancing.
- Record and submit ALL collections to clearing cashier daily.
Provide Exceptional Customer Service:
- Maintain open, positive, cordial, team-oriented lines of communication with Manager and other staff members.
- Greet customers in line with organization’s customized greeting standard
- Welcome and assist customers/visitors in a warm & receptive manner.
- Respond to customers’ inquiries.
- Attend all meetings and training.
- Perform other related duties as assigned by OPM.
Job Title: Customer Service Officer
Location: Rivers
Reporting line: Head, Customer Service
Interfacing: All departments and Customers
Location: Rivers
Reporting line: Head, Customer Service
Interfacing: All departments and Customers
Job Description
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Managing all incoming calls and customer inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Maintain customer records by updating account information
- Follow communication procedures, guidelines and policies
- Generate End of Week reports on call analysis
- Serve as the first point of call for all customer related issues.
- Collect inquiries and complaints of customers
- Provide timely solutions to inquiries/complaints of customers
- Compile and send daily/weekly/monthly reports
- Every other duty as may be required by supervisor.
Requirement
- Candidates should possess relevant qualifications.
How To Apply
Interested and qualified candidates should send their CV’s to: operation20-recruitment@yahoo.com
Interested and qualified candidates should send their CV’s to: operation20-recruitment@yahoo.com
Application Deadline 18th May, 2018
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