Call Center Agent Recruitment in an Internet Service Provider (ISP) Conglomerate

Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate, is recruiting suitably qualified candidates to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Job Description

• We are in need of active and vibrant individual with good communication skill and exceptional unique attributes.

Deliverables

• Ensure high level of Customer centric attitude to provide resolution to customer concerns
• Maintain and build lasting customer relationships by ensuring concern attended are resolved
• Build customers’ interest in products and services for all queries been attended
• Validate customers’ contact details and share update require with supervisor
• Ensure relevant communication, records and data are updated and recorded
• Identifies and escalate situations requiring urgent attention to appropriate department
• Prepare daily activities reports and share with TL / Supervisor and HOD
• Ensure that calls are answered within defined threshold of 20 seconds
• Handle Customers compliant, request and queries via inbound calls
• Emphasis on first level trouble shooting and concern redressal

Requirements

• Qualification: relevant company experience preferred, Graduate / Post Graduate
• Experience: 1-3 years
• Sales Acumen
• Customer focus
• Excel knowledge(Must)
• Language Speaking: Hausa, Igbo, Yoruba and English.
• Computer knowledge
• Internet and Tech savvy
• Customer query resolving skills

Deadline: 15th June, 2018. 

How to Apply
Interested and qualified candidates should send their CV’s to: jobs@lorachegroup.com Using the position applied for as subject of the mail.