Nielsen Company is a global leader in measurement and information and we believe in providing our clients with a precise understanding of the consumer. We give insights into what consumers buy and watch to a multitude of our clients including Unilever, Procter & Gamble, Google, Diageo, Coca Cola and others.
We are recruiting to fill the vacant position below:
Job Title: Client Service Manager, Consumer Insights – Ivory Coast
Job No.: 22349
Location: Lagos
Job Type: Regular
Travel: Yes, 25% of the Time
Job Duties/ Responsibilities/ Accountabilities
- Work with clients to help them grow by gaining insightful information on the market and customers using an unmatched combination of innovative approaches
- Identify and recommend enhanced and new services that answer clients’ business needs
- Undertake sales activities independently in terms of preparation and delivery of proposal and credentials
- Build and maintain ongoing relationships with clients
- Lead and grow a team of research executives to actualize projects
- Responsible for Operating Plan & Revenue Targets of own team
- Consumer Client Servicing- maintain service standards and score cards on assigned clients/projects.
- Carry out qualitative and quantitative research for clients in the consumer market space
- Business development of new and existing clients
- Coordinate all stages of clients’ project and monitor performance
- Provide consultation to clients and staff on projects
- Liaise with relevant units within the business for project actualization
- Handle client queries or complaints
- Design and plan research projects following client briefing and needs
- Design questionnaires and methodologies of collecting information
- Coordinate the execution of projects, inform clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of data/information
- Present results of study to the clients
- Prepare client presentations using Analytical process from brief to actionable recommendations
- Analyze and integrate various data and use such knowledge to support clients’ project plan
- Solve clients issues; simplify complex problems or issues
- Proactively resolve clients’ issues by engaging other Nielsen support groups
- Ability to prioritize against multiple client demands.
- Some travelling may be required
Key Performance Indicators/ Performance Goals
- Servicing of clients – contact reports, resolving queries, receiving and querying briefs
- Preparing presentations to clients
- Understanding of marketing concepts that enables one to generate market actions from research results
- Ability to support teams to ensure timely client deliverables
- Conducting quality checks/reviews on data/presentation decks to eliminate errors
- Preparing Analytics for internal/external use
Education Qualifications
- University graduate in Business / Marketing / Management / Social Science / Statistics or equivalent
- A postgraduate or Master’s Degree in relevant field will be will be an added advantage
Qualifications
- Minimum of 4 years agency-based research experience preferably with solid experience
- Must be able to speak French Fluently ( Business Level proficiency)
Method of Application
Interested and qualified candidates should:
Click here to apply online
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