MacTay Consulting – Our client, a reputable player in the global telecoms and IT, is recruiting to fill the position of:
Job Title: Customer Service Engineer
Locations: Lekki 1, Lagos & Markurdi, Benue
Job Type: Full-time
Reports to: Manager, Quality Assurance and Service Level Management
Locations: Lekki 1, Lagos & Markurdi, Benue
Job Type: Full-time
Reports to: Manager, Quality Assurance and Service Level Management
Job Description
- Co-ordinating meetings with all relevant stakeholders
- Follows up on all escalated incidences and ensures closures.
- Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
- Works directly with Regional Coordinators to provide synergy in the region
- Maintaining databases
- Preparation of reports & presentations.
- Identify, escalates and follows through on all recurring escalations to ensure proper closure
- Over sees the activities of the MSV within the region
- Act as direct point of contact for all regional escalations.
Requirements/Qualifications
- At least 3 years’ experience with large or blue chip company – essential
- Computer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.
- At least 3 years’ experience interfacing with customer.
- Knowledge of MTN enterprise transmission last mile equipment especially PMP
Skills and Competencies:
- Excellent Interpersonal skills
- Computer Skill – Microsoft word, Excel, Power and performance tools.
- Excellent time management skills
- Process orientated
- High level of attention to detail
- Excellent written, verbal and presentation skills
- Excellent organizational and follow up skills
- Competent in problem solving, team building, planning and decision making
Note: The information contained within the above role brief is provided for guidance, is not contractual, and is not an exhaustive list of all accountabilities that the post holder may have.
Leave a Reply