CornerStone Staffing – Our client, a top hotel booking, flight booking and travel portal, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Travel Advisor
Location: Lagos
Location: Lagos
Job Description
Your job as a Travel Advisor is to:
Your job as a Travel Advisor is to:
- Give customers the best options in hotel and flight bookings
- Give travel information
- Increase our sales via varied communication channels
Responsibilities
- Respond to customer questions in a timely manner either via phone, email and chat
- Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Challenge and influence hotel to improve service level and operational standards
- Build and maintain strong working relationships with hotel’s staff
- Completion of service reports by collecting and reporting on call log information
- Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
- Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues
- Attract potential customers by answering questions/suggesting information about our products and services
Knowledge, Skills, and Experience
- Minimum B.Sc /HND required in any field.
- Eloquent and customer-oriented, with experience in cold calling
- Effective communication and interpersonal skills (both written and verbal)
- Highly persuasive and comfortable with handling customer’s objections
- Thrive in a fast-paced environment to consistently meet or exceed sales targets
- At least 3 to 5 years of Call Centre and/or Telemarketing/ Telesales experience
- A proven track record of working in a customer service environment is required
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
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