Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turning the mobile phone into an electronic wallet.
We are recruiting to fill the position below:
Job Title: Consumer Engagement Manager for Consumer Segment
Location: Lagos
Job Type: Full time
Job Description
- As a Consumer Enagagement Manager, you will, in collaboration with the Online and Mobile leadership, develop the strategy and vision for the online customer experience, and you will develop and look after product roadmaps and features based on this strategy and vision.
- You are expected to embody the critical intersection of product marketing expertise and a keen focus on customer satisfaction.
- You will be our subject-matter expert helping customers understand, implement, and expand our solution at a use case level.
- This critical role aggregates the customer voice and acts as a customer advocate when working with internal teams.
- Because you are so close to our solutions and the customer, you’ll be a critical part of driving the consumer product roadmap and evolution to capture the needs of the market.
- You will have the opportunity to drive the end-to-end consumer journey strategy for new and existing online and mobile subscribers. Our consumer segment propositions includes peer-2-peer payments, bills payment, digital financial services , funds transfer, amongst others.
- You will be responsible for driving the ongoing engagement of consumers. As such, you need to be very comfortable with data analysis to understand current usage patterns, minimize churn, and to create propositions to drive further adoption.
Primary Responsibilities
- Driving improvement of customer journey on Paga, creating a more intuitive customer experience and facilitating organic growth.
- Defining direction of consumer digital and marketing strategies, in conjunction with Marketing and Product Innovation teams based on market research.
- Advising Online and Mobile Leadership on innovations that could best support customers’ needs.
- Helping customers maximize the value they get from Paga and minimizing consumer churn.
- Promoting remote customer application and increasing consumer’s account usage.
- Working with Research and Marketing to use consumer insights in periodically tracking achievement of deliverables and redesigning our brand standards/specification.
- Taking ownership o f customer’s issues and following problems through to resolution, in collaboration with the Customer Support team.
- Driving achievement of set targets and deliverables for the consumer segment of the online and mobile business.
Knowledge and Skill Requirements
- Bachelor’s and Master’s Degree required.
- At least 5 years relevant experience in marketing, customer experience and relationship management in online and offline payments or related businesses.
- Must be able to work in a high-velocity, high performance environment.
- Drive customer satisfaction improvement.
Key Competencies:
- The ability to balance multiple types of data with solid intuition
- Good Excel skills, and comfortable with data analysis and presentation
- Experience working with, engaging, and influencing multiple cross-functional teams and leaders
- Having a detailed understanding of the brand and commercial principles.
- Having a keen eye for market and consumer insights and how to utilize to commercial advantage.
- Showing initiative, curiosity and a sense of ownership over work areas.
- Demonstrating excellent communication skills – verbal, non-verbal and written.
- Being a thought leader in new digital trends and opportunities that the business can incorporate into its strategy to drive its strategic growth ambitions
- Demonstrating the ability to gather relevant information, notice relationship between
- different pieces of information, reason from cause to effect and generate effective solutions to practical problems.
- Proven organizational and analytical skills.
- Having strong interpersonal and networking skills along with the resilience and ability to calmly manage setbacks.
- Demonstrating the ability to multi-task and manage competing priorities.
- Having the ability to maintain effectiveness in a changing environment and the willingness to respond quickly and positively to change.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Development Manager
Location: Lagos
Job Type: Full time
Responsibilities & Tasks
Management of Business Development:
- Providing leadership and supervision to the Account Managers and other members of the Business Development department, and representing the Company as needed in-line with Company polices
- Working with other units at the Company to set revenue targets and other performance goals for Business Development
- Developing and pursing new business opportunities for the Company in Africa and beyond
- Developing and maintaining strong relationships with government so as to ensure that relevant government agencies are informed of the Company’s plans and services and that the Company is operating in-line with government laws, regulations and best practices
- Providing and communicating business development status updates to upper management on a weekly basis
Business Development Process/Pipeline:
- Developing and maintaining client lists and project target lists
- Defining clear strategies and schedules for achieving set targets in line with specific Company growth plans
- Ensuring prequalification of the Company with existing and potential customers (including government and public sector agencies) to leave Company in a position to bid for projects of interest
- Carrying out risk identification, profit potential and analysis for each business target
- Managing tender submissions, including liaison with other units within the Company on submission of bid documents
- Providing inputs to management based on market information to enable the Company to develop capabilities in areas that will give it strategic leverage for future projects
- Gather and analyze market intelligence for new projects and opportunities.
Client Management:
- Ensuring that clients and partners have 24/7 access to a Company Account Manager
- Ensuring that client and potential enquiries are screened and channeled to the correct unit and responded to
- Ensuring communication of customer needs and expectations between the Company and the client and between units in the Company
- Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues
- Ensuring timely and regular collection of client feedback
- Fostering and developing positive customer relationships which result in increased and repeat business
- Understanding customer needs and assisting in the development of project solutions that satisfy those requirements and provide new opportunities for the Company
- Interacting with Managers in Client and potential client organizations, professionally and socially, to maintain relationships with Clients and potential clients.
Minimum Qualifications
- Bachelor’s Degree
- Optional: Masters in Business Administration (MBA) or other graduate degree.
- We are looking for an A+ business development expert with a minimum of 7 years’ experience in the business development function in a related industry, including international experience and/or dealing with global clients.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Partnerships Manager
Location: Lagos
Job Description
- As Partnerships Manager, you will support the development and management of strategic partnerships for the Online and Mobile business.
- You will work as part of the team to identify and negotiate partnerships across our entire stakeholder universe to help us achieve our business objectives.
- This role involves relationship management of existing strategic partners as well as coordinating, tracking and managing propositions to potential and existing partners.
- Paga is a financial services company and a leading payments company in Nigeria. Paga’s Online & Mobile business unit houses Paga’s suite of offerings to consumers and small and medium sized enterprises – merchant payments (online and offline); consumer and business online and mobile payments; cloud based payroll; and digital financial services.
Primary Responsibilities
- Proactively identifying, developing and negotiating new opportunities and partnerships relevant to Paga’s Online and Mobile business objectives.
- Managing all relationships with all strategic partners, in collaboration with relevant internal teams.
- Maintaining a detailed understanding of client needs and identify trends and opportunities in order to develop plans that grow the scope and quality of our partnerships.
- Providing weekly progress reports on all stages of partnerships and proposals to the GM, Online and Mobile.
- Project managing new partnership integration leveraging all relevant resources within Paga, from Product Innovation, Finance, Risk, Marketing amongst others.
- Preparing marketing and business correspondence that is appropriately written and presented for their intended purpose.
- Managing stakeholder engagement on behalf of the Online and Mobile business.
- Other roles as assigned by leadership.
Knowledge and Skill Requirements
- Bachelor’s degree required; Masters degree is an added advantage.
- At least 5 years’ relevant experience in demonstrable experience in managing and growing corporate partnerships
- Strong interest in technology and financial services in Africa and beyond.
- Must be able to work in a high-velocity, high performance environment
- Must be able to develop and communicate competitive landscape analysis
- Experience driving revenue
- Experience with customer relationship management
Key Competencies:
- Resourcefulness and self-motivation, with the ability to perform with minimal supervision
- Strong leadership, sales, and relationship-building skills
- Highly developed networking skills as well as excellent communication skills – proven
- track record of writing strong and effective proposals as well as delivering presentations.
- Proven track record of managing successful relationships with internal and external stakeholders
- Ability to motivate, influence and advice people
- Planning and organizational skills
- Attention to detail
- Initiative, curiosity and a sense of ownership over work areas
- Ability to multi-task and manage competing priorities
- Good judgement and decision-making ability
- Legal and commercial skills to be able to deal with contractual and financial conditions in contracts and tenders.
- Confidentiality and the highest ethical standards must be maintained in all activities.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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