Malaria Consortium is one of the world’s leading non-profit organisations specialising in the comprehensive prevention, control and treatment of malaria and other communicable diseases among vulnerable and under privileged populations. We increasingly find our work on malaria can be effectively integrated with other similar public health interventions for greater impact and therefore expanded our remit to include child health and neglected tropical disease interventions.
We are recruiting to fill the position below:
Job Title: Office Manager
Location: Abuja
Department: Operations
Operations Length of contract: Indefinite
Travel involved: Yes
Reporting to: Line manager : Country Director
Direct reports: Cleaner, Front Desk Assistant
Grade: 8
Hours: 40
Department: Operations
Operations Length of contract: Indefinite
Travel involved: Yes
Reporting to: Line manager : Country Director
Direct reports: Cleaner, Front Desk Assistant
Grade: 8
Hours: 40
Job purpose
- The Office Manager will manage all operations (facility, asset and fleet management, procurement, travel and safety and security) in the Malaria Consortium Abuja office, and provide procurement, asset management and safety and security support to state offices.
Scope of work
- The Office Manager will manage all operations in the Malaria Consortium Abuja office, and provide procurement, asset management and safety and security support to state offices.
- S/he will serve as the Abuja safety and security focal point.
- S/he will be responsible for delivery of support services on time at value for money to the projects and ensure that all operational documents and reports are completed in a timely manner and shared and filed to enable effective decision-making.
Key working relationships
- The Office Manager will be a member of the Country Management Team (CMT) and will report to the Country Director. They will supervise directly office support staff in Abuja office. Indirectly s/he will work with national and state based staff providing them with procurement, asset management and safety and support.
- The Office Manager will work with the Country Technical Coordinator, West Africa Programmes Coordinator, Country Finance Manager and programmes/project managers in delivering country strategic objectives.
Key accountabilities
Leadership (15%):
Leadership (15%):
- Work with HQ, country office and project managers to resolve relevant outstanding audit findings and support offices to improve overall compliance with organisational policies
- Maintain regular contact with field offices to ensure issues and concerns are identified and resolved pre-emptively, making regular field visits to support this
- Serves as sectary to the review and updating of the risk register by the CMT for the country and support to Project Managers to review their respective project risk registers
- Be a member of the Country Management Team (CMT), including the input into the country strategy development
- Line-manage assigned staff and provides oversight and management support whilst ensuring staff objectives are set and monitored in line with HR guidelines
- Represent and promote Malaria Consortium Nigeria as a quality partner and specialised technical agency where appropriate
- With CMT members and Project Managers, assist in transitioning between operational structures and strategies (i.e. opening, expansion, down-sizing and closing office and projects)
Facility Management (20%):
- Manage all Malaria Consortium Nigeria assets, ensuring they are recorded, monitored, repaired and disposed of as per Malaria Consortium policies, and the monthly and annual checks and quarterly
- Manage IT support to Malaria Consortium Nigeria through external service providers, ensuring all IT equipment is maintained in a cost effective and timely manner
- Ensure the efficient running of the Abuja offices, including ensuring office supplies, consumables and utilities are available and managed in a cost efficient manner
- Manage the Abuja office security guard provider to ensure the compound is secure at all times
- Manage the Abuja office generator (including maintenance, fuelling and monitoring) to ensure cost effective use of this asset
- Manage the Abuja fleet (drivers, preventative maintenance and adhoc repairs, fuel, insurance, incidents)
Travel (15%):
- National and international (via the global agent) flight bookings
- Abuja hotel bookings, airport pickups and drop-offs and taxi hire
Procurement (30%):
- Ensuring all procurements are managed appropriately and deliver best value for money to the organisation
- Manage the procurement of all project printed material and training/conference facilities in Abuja
- Be the operations focal point on procurement review committees (PRC), presenting all procurements to the committee and minuting all PRC meetings
- Provide accurate quantification and costs related to facility management, office setup and fleet management input into new proposal budgets
- Establish and ensure delivery of regular procurement from all locations in Nigeria to all relevant staff on a weekly basis
- Finalise and maintain the Country Procurement Strategy and setup and manage all Framework Agreements and Prequalified Suppliers as per the Malaria Consortium standard procurement process, ensuring value for money for Malaria Consortium
- Lead on the implementation and management of Malaria Consortiums automated procurement system (NAV)
- Ensuring correct and complete documentation is passed to Finance Department.
- Manage procurement of Abuja office supplies/fleet procurement, and office supplies/fleet procurement done in Abuja for field offices
Safety and Security Focal Point (SSFP) (20%):
- Staying linked to security information in Abuja, including representing Malaria Consortium in NGO security networks, and providing regular updates to the CD and CMT
- Maintaining the Abuja Safety and Security Plan
- Doing Safety and security inductions for all new staff starting in Abuja, and ensuring that the relevant form is signed and correctly filed
- Doing safety and security briefings for all visitors to Abuja, and ensuring that the relevant form is signed and correctly filed
- Ensuring Abuja staff complete relevant security trainings
- Ensuring incident reports are completed for all incidents in Abuja, and all accidents are followed up
- Being the fire warden in Abuja (doing drills and maintaining equipment)
- Ensuring all movements in Abuja, and from Abuja to field offices are completed with safe vehicles which travel with suitable communications equipment and protocols
- Provide periodic training to field SSFPs on the MC policy.
Person specification, Qualifications and experience
Essential:
Essential:
- Educated at a Bachelors level in relevant discipline or equivalent professional experience
- Demonstrated success as an office manager across all disciplines within regional or national environment
- Experienced in security and safety management in diverse operating environment including those similar to the North Eastern part of Nigeria
- Strong knowledge of major donors’ (USAID, DFID, UNITAID, BMGF, Global Fund, EU) policies and procedures regards to procurement, grant and financial management.
Desirable:
- Experience working in international NGOs
- Knowledge of global health sector
Work-based Skills and Competencies
Essential:
Essential:
- Practised in contract negotiation and management
- Hands on-leader who is a strong motivator
- Strong proficiency with using MS Excel and data analytics
- Up to date knowledge of best practice using advanced operational and quality tools
- Experience in designing, writing and implementing policies and procedures
Core competencies
Delivering results (LEVEL C – Supports others to achieve results):
Delivering results (LEVEL C – Supports others to achieve results):
- Puts Displays a positive and enthusiastic approach and is not deterred by setbacks, finding alternative ways to reach goals or targets
- Supports others to plan and deliver results
- Supports others to manage and cope with setbacks
Analysis and use of information (LEVEL B – Uses evidence to support work):
- Identifies and uses various sources of evidence and feedback to support outputs
- Uses evidence to evaluate policies, projects and programmes
- Identifies links between events and information identifying trends, issues and risks
- Ensures systems are in place to address organisation needs
Interpersonal and communications (LEVEL C – Adapts communications effectively)
- Tailors communication (content, style and medium) to diverse audiences
- Communicates equally effectively at all organisational levels
- Understands others’ underlying needs, concerns and motivations and communicates effectively in sensitive situations
- Resolves intra-team and inter-team conflicts effectively
Collaboration and partnering (LEVEL B – Collaborates effectively across teams):
- Proactive in providing and seeking support from expert colleagues
- Raises difficult issues with teams/ partners and stakeholders with a view to positive resolution
- Proactive in building a rapport with a diverse range of people
Leading and motivating people (LEVEL C – Effectively leads and motivates others or direct reports):
- Gives regular, timely and appropriate feedback
- Acknowledges good performance and deals with issues concerning poor performance
- Carries out staff assessment and development activities conscientiously and effectively
- Develops the skills and competences of others through the development and application of skills
- Coaches and supports team members when they have difficulties
Flexibility/ adaptability (LEVEL C – Supports others to cope with pressure):
- Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems and supports others to do the same
- Adapts team approach, goals, and methods to achieve solutions and results in dynamic situations
- Sets realistic deadlines and goals for self or team
Living the values (LEVEL B – Promotes Malaria Consortium values amongst peers):
- Shows a readiness to promote Malaria Consortium’s values amongst peers
- Promotes ethical and professional behaviour in line with Malaria Consortium’s values
Strategic planning and thinking and sector awareness (LEVEL B – Is aware of others’ activities and vice versa in planning activities):
- Takes account of team members and others’ workloads when planning
- Maintains awareness of impact on other parts of the organisation, keeping abreast of other’s activities, objectives, commitments and needs
- Has a good understanding of the sector in which Malaria Consortium works.
Salary/Benefits
- N4,189,500 gross per annum
- National Benefits.
Job Title: Demand Creation Officer
Locations: Kebbi & Niger
Slot: 2 Openings
Department: Technical
Length of contract: 3 years
Grade: 7
Travel involved: In-country
Reporting to: Line manager: iCCM Delivery Officer
Direct reports: NA
Dotted line manager: Country Communications Manager
Locations: Kebbi & Niger
Slot: 2 Openings
Department: Technical
Length of contract: 3 years
Grade: 7
Travel involved: In-country
Reporting to: Line manager: iCCM Delivery Officer
Direct reports: NA
Dotted line manager: Country Communications Manager
Organisational Background
- Established in 2003, Malaria Consortium is one of the world’s leading non-profit organisations specialising in the comprehensive prevention, control and treatment of malaria and other communicable diseases among vulnerable and under privileged populations.
- We increasingly find our work on malaria can be effectively integrated with other similar public health interventions for greater impact and therefore expanded our remit to include child health and neglected tropical disease interventions.
- We work in Africa and Asia with communities, governments, academic institutions, and local and international organisations, to ensure effective delivery of services, which are supported by strong evidence.
Our areas of expertise include:
- Disease prevention, diagnosis and treatment
- Disease control and elimination
- Systems strengthening
- Research, monitoring and evaluation leading to best practice
- Behaviour change communication
- National and international advocacy and policy development
Country and project background
The Nigeria Country Office in Abuja, started operations in 2008, through the DFID/UKaid funded Support To National Malaria Programme, SuNMaP (2008 – 2016). The office had presence in 23 states of the country and has managed at various times, about 15 programmes and projects. It follows the mandate of the parent organization in Nigeria and has been working specifically in the following areas:
The Nigeria Country Office in Abuja, started operations in 2008, through the DFID/UKaid funded Support To National Malaria Programme, SuNMaP (2008 – 2016). The office had presence in 23 states of the country and has managed at various times, about 15 programmes and projects. It follows the mandate of the parent organization in Nigeria and has been working specifically in the following areas:
- Malaria control/elimination
- Integrated community case management (iCCM) for malaria, pneumonia and diarrhoea
- Nutrition
- Neglected tropical diseases (NTDs)
Malaria Consortium has recently become a sub-recipient for the new grant of the Global Fund to Fight AIDS, Tuberculosis and Malaria (GF) under the National Malaria Elimination Programme (NMEP) and Catholic Relief Services as the principal recipients.
The goal of the grant is to contribute towards reducing the malaria burden to pre-elimination levels and bringing malaria-related mortality to zero by 2020 in Nigeria.
This project aims to achieve seven objectives while delivering high quality malaria services in 14 states (MC implementing in 7 of the states – Kano, Kaduna, Jigawa, Niger, Yobe, Gombe and iCCM only in Kebbi and Niger) through improved service delivery mechanisms, demand creation and health system strengthening strategies.
- To ensure at least 80% of targeted population utilizes appropriate preventive measures by 2020
- To test all care-seeking persons with suspected malaria using RDT or microscopy by 2020
- To treat all individuals with confirmed malaria seen in private or public facilities with effective anti-malarial drug by 2020
- To provide adequate information to all Nigerians such that at least 80% of the populace habitually takes appropriate malaria preventive and treatment measures as necessary by 2020
- To ensure the timely availability of appropriate antimalarial medicines and commodities required for prevention and treatment of malaria in Nigeria wherever they are needed by 2018
- At least 80% of health facilities in all LGAs report routinely on malaria by 2020
- To strengthen governance and coordination of all stakeholders for effective program implementation towards an “A” rating by 2018 on a standardized scorecard
Job Purpose
- To work with the project manager and team in providing technical support and direct implementation of GF malaria project activities with a focus on community engagement and mobilisation; interpersonal communication and counselling for health and community based health workers; and other behaviour change communication activities in the state.
Scope of work
- The Demand Creation Officer would support the programme activities at state level, in all service delivery points in all the Local Government Areas (LGAs) of operation to ensure timely programme delivery to achieve given targets and objectives.
Key Working Relationships
- The officer working under the line-management of the State iCCM Delivery Officer and in close collaboration with the state, LGA, community actors, stakeholders and relevant partners would deliver aspects of the project as per the specified job tasks and expected deliverables.
- The officer would have dotted-line management from the Country Communications Manager.
Key Accountabilities
Technical contributions (70%):
Technical contributions (70%):
- Contribute to the development of demand creation strategy for the project
- Coordinate the development and roll-out of training manuals for health workers, facility / community health committees and community mobilisers on demand creation including interpersonal communication and counselling and design and use of job aids.
- Coordinate the planning, coordination and monitoring of project demand creation activities
- Contribute to the finalization of criteria for selection of communities, health facilities, volunteers, community mobilisers for GF Project implementation based on continuum of care approach
- Work with other project team to coordinate the selection of communities in the selected LGAs for iCCM implementation
- Work with other project team to coordinate mapping and identification of community mobilisers and facility/ community health committees
- Liaise with other project staff to ensure synchronization between demand and supply activities of the project
- Oversee and provide close support to project implementing partners in the implementation of demand creation activities
- Coordinate the development of project communications strategy and general documentation for internal and external dissemination of the project
- Support project communication activities (development of dissemination documents to allow wider sharing of Malaria Consortium’s experiences, lessons and successes e.g. case studies, website design and management, newsletters, reply to requests from project donor.)
- Technical support for the planning and management of community based programmes at state level
Project Management (20%):
- Contribute and work with the relevant personnel to prepare all necessary project start up and planning tools on time
- Contribute to project exit strategy as part of project design and ensure inclusion of relevant activities to promote sustainability within the workplan and smooth transition of the project to government
- Contribute to quarterly lessons identification and learning documentation and dissemination
- Preparation and submission of project demand creation activity reports to Project Manager
- Technical performance management and Quality Assurance (10%)
- Take the lead in ensuring roll-out of project demand creation activities meet national standard of quality
- Document evidence and best practices that are related to the project
Person Specification
Qualifications and experience:
Qualifications and experience:
Essential:
- A Degree in Communication, Social Sciences, Public Health or another relevant specialty is a minimum requirement
- Significant experience of working in developing countries
- Excellent project health communication planning, management and monitoring & evaluation skills
- Experience working in the health sector
Work-based skills and competencies:
Essential:
- Technical knowledge and skills in health communication
- Familiar with public health principles
- Familiar with monitoring and evaluation of community based health programmes
- Familiar with demand creation approaches in the health sector
- Excellent report writing and presentation skills are also needed
- Fluency in Hausa Language is a must
- Strong computer skills: Microsoft Office (Excel, Word and Power point) and Internet searches
- Solid experience in convening and facilitating meetings with diverse populations and communities
Core Competencies
Delivering results:
Delivering results:
- LEVEL B – Takes on pieces of work when required and demonstrates excellent project management skills
- Shows a flexible approach to taking on additional work/ responsibilities when needed to achieve results
- Demonstrates excellent project management skills to agreed timescales (timelines, targets, donor requirements)
- Makes clear and timely decisions within remit of own role
Analysis and use of information:
- LEVEL B – Uses evidence to support work
- Identifies and uses various sources of evidence and feedback to support outputs
- Uses evidence to evaluate policies, projects and programmes
- Identifies links between events and information identifying trends, issues and risks
- Ensures systems are in place to address organisation needs
Interpersonal and Communications:
- LEVEL B – Fosters two-way communication
- Recalls others’ main points and takes them into account in own communication
- Checks own understanding of others’ communication by asking questions
- Maintains constructive, open and consistent communication with others
- Resolves minor misunderstandings and conflicts effectively.
Collaboration and Partnering:
- LEVEL B – Collaborates effectively across teams
- Proactive in providing and seeking support from expert colleagues
- Raises difficult issues with teams/ partners and stakeholders with a view to positive resolution
- Proactive in building a rapport with a diverse range of people
Leading and motivating people:
- LEVEL B – Manages own development and seeks opportunities
- Actively manages own development and performance positively
- Learns lessons from successes and failures
- Seeks and explores opportunities within Malaria Consortium which develop skills and expertise
Flexibility/ Adaptability:
- LEVEL B – Remains professional under external pressure
- Able to adapt to changing situations effortlessly
- Remains constructive and positive under stress and able to tolerate difficult situations and environments
- Plans, prioritises and performs tasks well under pressure
- Learns from own successes/ mistakes
Living the values:
- LEVEL B – Promotes Malaria Consortium values amongst peers
- Shows a readiness to promote Malaria Consortium’s values amongst peers
- Promotes ethical and professional behaviour in line with Malaria Consortium’s values
Strategic planning and thinking and sector awareness:
- LEVEL B – Is aware of others’ activities and vice versa in planning activities
- Takes account of team members and others workload when planning
- Maintains awareness of impact on other parts of the organisation, keeping abreast of other’s activities, objectives, commitments and needs
- Has a good understanding of the sector in which Malaria Consortium works
Salary
N3, 830, 400
N3, 830, 400
Application Deadline 25th July, 2018.
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