Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Title: Head of Customer & Partner Mgt – MMEA
Location: Lagos
Job details: Technical & Solution Sales Support ​​​​
Job Description
- Responsible for analyzing, designing & developing commercially viable digital front end technical solutions for the customers.
- Responsible for profitable business for Ericsson by translating customer needs, & technology opportunities into detailed technical offering, solutions & proposals in BSS area (e.g.Customer Management, Self Care, TCRM, Digital Front End etc.)
Position Qualifications/Requirements
Minimum Qualifications & Experience Requirements:
- At least 9 years of relevant professional experience of which a minimum of 7 years in the function of Solution Architect in the BSS area (Customer Care, Self Care, Digital Front-End, TCRM etc.)
- Several years experience in leading green-field, migration or swap projects technically
- Deep understanding about operator business and operational processes in connection with BSS systems
Preferred Qualifications & Experience Requirements:
- Problem Solving and Analytical skills
Core Competences:
- Broad Technical Acumen
- Consultative Selling Ability
- Problem Solving Ability
- Creative Thinking
Behavioral Competences:
- Creating & Innovating
- Entrepreneurial & Commercial thinking
- Persuading & Influencing
- Applying Expertise & technology
- Analyzing
- Delivering Results & Meeting Customer expectations
Preferred Skills:
- Presentation & Communication skills
- Team work & collaboration skills
- Market insight
- Financial Understanding.
Additional Requirements, Physical Demands, Region/Local Specifications:
- Willingness to travel extensively (up to 80%) to various countries world wide.
Responsibilities & Tasks
- Scope, define and design solution offerings; driving front end technical solutions in BSS area
- Analyze customer technology, define business requirements and participate in risk analysis in BSS area
- Work with core team on list of potential activities and solutions
- Develop technical presentations and proposals, and perform customer presentations
- Rollout of competence and knowledge to internal customers (e.g. CU DS, Accounts)
- Support deployment of solution
- Provide feedback to R&D
- Participate in knowledge transfer, documentation and information sharing
- Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
How to Apply
Interested and qualified candidates should:
Click here to apply online
Leave a Reply Cancel reply