Call Centre Agents Recruitment In A Reputable Commercial Bank

Workforce Group – Our client, a reputable Commercial Bank, is recruiting suitably qualified candidates to fill the position below:

Job Title: Call Centre Agent (Hausa Speaking)
Location: Lagos

Job Description

• We are currently recruiting Contact Center Agents for a reputable bank
• H/She will be the liaison between the bank and its current and potential customers
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

• OND in any relevant discipline
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.

Responsibilities

• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.

Remuneration

• Attractive Basic pay
• Other Benefits: Pension plus HMO.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 8th August, 2018.

Note: Only candidates who meet the requirements stated above will be invited.