Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are recruiting to fill the position below:
Job Title: Data Insight Analyst, SQL & Excel
Location: Lagos
Job Type: Full-time
Responsibilities
- This role is will manage all facets of customer experience data – from web analytics to voice of customer data
- The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program
In particular, you will:
- Develop actionable insights from multiple data sources
- Quantify the impact of programs and campaigns through reporting and analysis
- Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
- Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
- Lead the development and execution of a periodic reporting framework in collaboration with other team members
- Conduct relevant customer behavior analysis, competitive analysis and industry research
- Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
- Create holistic dashboards by pulling data from different data sources
- Provide expertise and guidance to business on:
- Segmentation
- Campaign analysis, analysis of performance, benchmarking
- Propensity-to-buy and response modelling
- Attribution models and reporting
- Understand relevant technology applications
Required Skills & Qualifications
- Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
- 5+ years of statistical analysis or data analysis experience.
- Data Modeling, Excel (H&Vlookups, Pivot Tables & Macros)
- Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
- High level understanding of data management, e.g. MS SQL, or other tools
- Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Interested and qualified candidates should:Click here to apply
Job Title: Manager, Controlled Fleet
Location: Lagos
Job Type: Full-time
Job Description
- As Manager, Controlled Fleet, you will have the responsibility to lead and direct the functional outbound departments within the fulfillment center to achieve key goals & objectives within a high volume, high SKU base direct to consumer, multi-distribution fulfillment center
- This position is responsible for constantly ensuring the highest level of customer satisfaction, employee relations, financial cost controls, safety & security and continuous improvement of throughput and efficiencies throughout the outbound and delivery process.
In particular you will:
- Accelerate and increase reliability of fulfilment time of directly controlled delivery fleet
- Manage carrier delivery performance and service improvements in accordance with department KPIs/initiatives. This includes on-time delivery, condition of shipment, and damage claims reduction.
- Maintain direct and daily communications with Carriers, including the tracking of Jumia Shipments and provide daily report to the Head of Ops of any outstanding shipments and ETAs.
- Manage and control all outbound freight expenses in accordance with department KPIs/objectives. This includes determining most cost-efficient carriers and modes of transportation to deliver goods while meeting expected service levels.
- Partner with Direct to Consumer and hub managers on establishing optimized outbound routing for ecommerce orders (including returns) and work with carriers on peak season forecasts/programs.
- Manage strategic relationships with multiple external partners (3PL warehouse & last-mile delivery providers) and instil principles of metrics driven operational excellence
- Track deliveries and ensures service levels at Last Mile Hub
- Assess potential of new/innovative hub model (especially in Lagos)
- Maintain metrics and analyze data to assess performance and implement improvements and cost-saving opportunities.
- Manage, motivate, train, develop and appraise delivery team in order to meet total customer service and delivery objective.
Professional Skills & Qualifications
- Bachelor’s or better Degree in Logistics /Supply Chain Management or related field.
- Minimum of 6 or more years of distribution, transportation management and/or supply chain experience with a career path showing increasing responsibility in outbound logistics.
- 3 years of progressive experience in fulfillment and logistics.
- Experienced working with 3rd party fulfilment for B2C and B2B orders required.
- Knowledge of tracking, tracing shipment reconsignment/return and storage/redelivery.
- Knowledge of outbound logistics and carrier operations.
- Well-developed analytical skills with reference to merchandise, vendors and freight; identification and development of transportation trends; transportation systems operations; and expense control efforts.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Interested and qualified candidates should:Click here to apply
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