Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are currently looking for talented people with a passion for emerging markets and Africa to fill the position below:
Job Title: HR Operations Associate
Location: Lagos
Job Type: Full-time
Responsibilities
- This role will deliver the day-to-day support of Human Resources policies, programs and processes by providing quality real-time solutions to employee inquiries and requests.
In particular you will:
- Apply working knowledge and understanding of internal HR policies spanning employment, employee relations, benefits, compensation, payroll, training and HRIS to assist employees.
- Manage the employee experience through processes and programs that span across the employee lifecycle (onboarding, transfers, performance cycles, engagement surveys and offboarding).
- Maintain the HRIS database and employee files; develop forms and processes for all employee-related actions
- Assist with all HR related processes and forms for onboarding and offboarding employees.
- Develop, schedule and facilitate new employee orientations.
- Assist in the administration of all company benefits and communication, including but not limited to health, medical, dental, life insurance; leaves and workers’ compensation
- Work with HR and business management in implementing recognition programs that promote corporate values and enhance employee retention
- Assist with Performance Management programs.
- Collaborate with Benefits and Compensation to implement the merit increase process and support the focus on employee performance
- Manage and coordinate succession planning process across multiple sites, including developing and reporting metrics and presentations related to current succession planning status, areas for improvements, and improvement plans.
- Perform data analysis, compilation and/or preparation of confidential reports and statistics for various purposes i.e. headcount, retention, turnover, etc.
Required Skills & Qualifications
- Bachelor’s Degree and progressive responsibility in HR to include at least 5 years’ experience leading an HR operations or HR shared service function
- Experience with HR programs such on-boarding, employee relations, recruiting, engagement initiatives, policy interpretation/administration.
- Ability to manage HR project roll-outs and on-going people processes within client group.
- Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books, and experience with HR systems.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Recruitment Specialist
Location: Lagos
Job Type: Full Time
Job Description
- As a Recruitment Specialist, Your focus will be on driving candidate generation strategies in partnership with the Head of Recruitment.
- This is a great opportunity to be part of a team focused on making an impact on the business, recruiting for smart, innovative talent.
In particular you will:
- Work closely with hiring managers to achieve a clear understanding of job roles to execute sourcing strategies and identify the best talents to meet overall recruiting goals.
- Engage and captivate the interest of high-quality candidates and convert those candidates into hires.
- Utilize various techniques (Internet sourcing, resume mining, networking, LinkedIn) to find appropriate active and passive candidates for specific and talent pipeline positions.
- Manage end to end recruitment process including initial assessments, first level interviews, and offers.
- Provide timely feedback to candidates to ensure a great candidate experience.
- Maintain positive relationships with candidates in ways that could yield referrals that could become potential hire.
- Collaborate with recruitment team continually develop and improve on existing recruitment processes.
- Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.
Required Skills & Qualifications
- Bachelor degree in Psychology, Human Resources or any related field.
- 5+ years of recruiting
- 3+ years of corporate and or search firm progressive experience including passive candidate generation and full life cycle recruiting.
- Must have experience with a building and utilizing a variety of sourcing plans and tools, including proactive phone and internet research.
- Experience partnering with and advising hiring managers on recruiting decisions
- Ability to learn systems, processes, and procedures quickly
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Experience Project Manager
Location: Lagos
Job Type: Full Time
Job Description
- This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.
In particular you will:
- Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
- Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
- Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
- Monitor other key customer-based projects progress and ensuring timely delivery of results.
- Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
- Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
- Regularly gather data from NPS surveys and report trends to manager along with insights and observation
Required Skills & Qualification
- Bachelor’s Degree in Technology, Engineering or Analytic or related field
- 5+ years in service, operation, project management or process improvement
- Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
- Ability to coordinate activities within cross-divisional and cross-functional teams
- Track record of on-time, on scope, high quality implementations
- Proven experience of IT delivery management for significant change initiatives
- Advanced skills with Excel desired.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Java Developer – JumiaPay
Location: Nigeria
Job type: Full Time
Responsibilities
- Be part of an agile team that develops smart logistics solutions on a service oriented architecture using state-of-the-art technologies
In particular you will:
- Work closely with a multidisciplinary team (Backend developers, DevOps, QA engineers, Product Owners) oriented to continuous delivery
- Work across the entire product life cycle: concept, design, development, deployment, testing, release, support
- Write module, well-organized code.
- Construct and verify (unit test) software components to meet design specifications
- Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews.
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Rapidly fix bugs and solve problems
Professional Skills & Qualifications
- Minimum 3 years experience in web development with Object Oriented Programming
- At least 3 years of experience in Java/J2EE development with Spring framework, especially with modules such as Web, JMS, Transactions with Core Container;
- Strong experience with Maven;
- Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL);
- Experienced in web server-side and client-side technologies
- A strong sense for code quality, following/defining coding guidelines and experience with Unit-Testing and SonarQube;
- Clear understanding of the Internet Protocol Suite
- Experienced in Version Control technologies (GIT, SVN)
- Aware of Performance and Security topics on web development
Required Skills:
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Creating database schemas that represent and support business processes
- Excellent communication skills and being able to work independently or in a full team
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
How to Apply
Interested and qualified candidats should:
Click here to apply online
Job Title: Corporate Sales Executive – Jumia Travel
Location: Lagos
Job Type: Full-time
Responsibilities
- This role is ideal for a travel professional with sales experience within a travel agent or a tour operator, seeking career development and something a little different. Reap the benefits and utilise your existing travel experience!
In particular you will:
- Build and maintain relationships with new and existing clients
- Communicating with clients to understand their travel needs
- Preparing tailor made proposals
- Converting enquiries to bookings to exceed targets and earn commission
- Supporting senior managers with ad hoc projects
- Develop, build, and manage a client base of corporate accounts
- Target new and existing B2B accounts
- Attend networking events with PR/Marketing team and Follow up on leads generated from the events
Professional Skills & Qualifications
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- 3 – 5 years experience selling travel packages to B2B
- Candidates with personal travel experience will be preferred
- Exemplary sales skills and customer oriented approach
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Ability to present, persuade and communicate effectively
- Ability to understand client’s needs and present solutions
- Understanding of market and product.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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