MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Senior Auditor, Technology & Network Audit (Supervisory)
Location: Lagos
Job Description
- To lead a team of IT auditors in performing information technology audits throughout MTNN.
- Value created by optimising business projects and reducing spend on Unit budget.
- Direct audit team in evaluating data controls, integrity checks, and audit trails of information technology in operation.
- Conduct data extraction, analysis, and security reviews utilizing various database, spreadsheet and software tools.
- Perform routine and special information technology audits with basic understanding of information technology internal control concepts, and in accordance with professional standards.
- Prepare work papers for assigned tasks/audit procedures in accordance with the internal audit manual.
- Document relevant facts and information to support testing and conclusions, enabling reviewers follow the logic and methodology applied.
- Follow work program as developed by the IT Audit Manager, seeking guidance when clarification of assigned tasks is needed.
- Maintain all audit administration documentation and information as required on routine and special information technology audits.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
- Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Education:
- First degree in related discipline preferably in Computer Science, Computer Engineering, Electrical/ Electronics or Telecommunications
- Fluent in English
- CISA plus any other related professional certifications e.g. CISM, CISSP, CCNA, CCNP, CEH, CIA will be an added advantage
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
- Hands-on experience in Risk, Controls and Compliance with bias to Technology Audit
- Practical experience in Operating Systems (Windows & UNIX), Database Management Systems, Network Technologies (Wired & Wireless), Data Analytics and other IT General and Application Controls
- Experience working in a medium organization
- Experience in internal audit function
Training:
- Internal Audit training
- Fraud Management
- Business Risk Management
- IT Audit (ISACA, ISO)
Minimum Qualification
- BA, B.Sc, HND, B.Tech or B.Eng
Job Title: Manager, CVM Analysis & Insights
Location: Nigeria
Job Description
- Timely provision of a core set of reports that measure and track base management activity, deep-dive analysis and the development & enhancement of segmentation and predictive models, specifically churn and product propensity models.
- Contribution to prepaid service revenue – reflected in CVM and overall company targets
- Projects delivered within set budgets
- External vendor/partner management
- Cross-functional stakeholder management – support from other functions (specifically but not limited to Products development Marketing, Brand & Communications, Finance and Technology, Business Intelligence, Consumer marketing, Revenue assurance, Regulatory team e.t.c.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Work closely with Network group, Sales team and Marketing to implement the Network Coverage plan and regional initiatives.
- Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a Competitor Intelligence Unit.
- Utilize Location-Based Analytics to develop and propose recommendations on solutions to drive revenue generation in consultation with other key stakeholders.
- Manage the dashboard tool, field surveys, initiative tracker tool and create new tools as required.
- Provide detailed granular insights (network, customer behavior, channel, competition etc.) on regional, territory & cluster performance; identifying growth opportunities, root causes, risks and tactical initiatives to improve performance.
- Coordinate the regional engine room activities including insight generation and performance management
- Drive micro market stimulation & address location-based competitor offers by working with the CVM, Sales, Network & Segment teams to drive geographic BTL offers for optimal incremental revenue, improved Network QoS, on-ground activities and one-on-one customer engagement initiatives to drive regional performance
- Ensure very deep market understanding: Regular macro-economic review of trends and shifts that can affect regional business and overall market demand
- Follow up on progress on initiatives, coordinate collaboration across the organization (e.g. Network Group, Information Systems, Sales & Distribution) to ensure impact on business results
- Regular consultation and follow up with Engine Room Program leaders & the regional teams ensuring execution of agreed actions and initiatives.
- Proactive identification, mitigation and escalation where required of challenges facing the Engine Room Program implementation.
- Follow up with the Regional Engine Room Program head to ensure the Engine Room Program meetings are scheduled and held.
- Drive the implementation of the SMART Network Coverage plan to optimize revenue, market share and return on capex investment.
- Identify coverage risks and opportunities (i.e. in terms of churn and acquisition potential) and define strategic targets for Network Coverage optimization around costs, coverage quality needs, market opportunities and customer.
- Manage geo coding and cluster delineation setting robust criteria for cluster prioritization.
- Secure successful implementation of key transversal location/geo based projects and initiatives across MTNN.
- Interpret the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM base management strategy.
- Ensure timely Base Management Reporting
- Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards.
- Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research.
- Analyse commercial impact of BTL programs on product penetration, ARPU and volume/ value churn. Operational analysis of base to identify opportunities to apply products and tariffs to maximize lifetime value.
- Ensure that the base analytics team has the appropriate level of customer data (quality, breadth and regency), along with the required application toolset, to perform their base analytics responsibilities.
- Identify training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Condition
- Normal MTNN working conditions
- May be required to work extended hours
- Experience & Training
Education
- University degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
- Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage)
Experience:
- 6 – 13 years of experience comprising: 4 years’ experience in the telecoms industry with at least 2 years in supervisory role
- Track record of leading & implementing transformational & impactful Enterprise Projects
- Strong leadership abilities, business acumen and stakeholder management
- Demonstrated leadership of an established and successful CVM function within MTN or another operator recognised as a leader in CVM
- Experience in CVM methodology, principles, capabilities, and techniques.
- Demonstrated ability to influence management level staff in group and 1:1 situations
- Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level
- Experience in Data Mining Analysis tools such as {R. Knime, SAS and MS Excel)
- Experience in using Business Intelligence tools for data insights generation such as (Power Bla MS Power point, MS Excel)
- At least 3 years’ experience in CVM practices and campaign management
- Experienced using predictive modeling techniques and methods such as (Decision trees, random forest, KNNg Regression and Machine Learning
- Experience with research- and analytics-driven quantitative pricing techniques (e.g. choice modelling)
Minimum qualification
- BA, BSc or HND.
Job Title: Senior Manager, External Relations
Location: Lagos
Job Descriptions
- To oversee the development and execution of bespoke enterprise external communication strategies to optimally position corporate messaging, drive engagement and enhance MTN’s public image and perception.Support the Shareholder return strategy by developing and implementing the Division’s processes that aligned to achieving all elements on the business scorecard. (i.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
- Conduct bi-annual ROI analysis on external campaigns and make a business case on next actions.
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Drive an increase in MTNN’s Net Promoter Score
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Support planned strategy for the successful delivery of MTN Group and MTNN initiatives particularly focusing on Customer centricity and shareholder value.
- Build MTN’s reputation by driving the execution of first class external events, webinars, speeches, press, social media, partnerships, publishing, and targeted dissemination of content etc.
- Develop and execute strategic reputation-building program that will increase visibility across channels and position leaders in front of key decision makers in accordance with MTN Business Plan.
- Network and build solid relationships with internal units and relevant third parties (e.g. media, strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Partner with MTNN’s Ecosystem Partners to deliver business value.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Support the formulation and implementation of overall Corporate Communications strategy in accordance with MTN Business Plan.
- Develop effective multi-platform/multi-stakeholder communication strategies and appropriate governance guidelines.
- Support the collation, alignment and dissemination of diverse messages from diverse sources.
- Support the interpretation of complex business information and develop bespoke communication.
- Ensure quality standard of information/content and determine relevance.
- Enhance and drive execution of spokesperson management framework. Assist in the management and production of high-level presentations/speeches for CEO/Executives for external events.
- Support the development/refinement of systems and policies for capturing and sharing information about MTN successes and activities.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Coach and train the External Relations team to ensure the understanding of the objectives and goals of the department, awareness of the set targets/requirements and regularly review their training needs.
- Identify, evaluate and track the development needs and performance of MTNN staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Job Condition:
- Normal MTN work hours apply, but the requirement to work outside office hours and frequent travel is to be expected.
- 24/7 availability as a source and supplier of business information.
Experience & Training
Education:
- First degree in any relevant discipline
- Fluent in English and language of country preferable
- A Master’s Degree or relevant Professional Qualifications may confer an advantage
- Experience:
- 9 – 17 years of experience including:
- 6-8 years’ experience in an area of specialization
- At least 3 years’ experience in supervising/managing others
- Experience working in a medium to large organization (in relevant sector/ industry advantageous)
- Experience in media management in a prominent multinational
- Experience working in a publicly listed company advantageous
- Worked across diverse cultures and geographies advantageous
- Significant evidence of literary pursuits and subject matter expertise will confer a significant advantage
Training:
- Function specific training
- Strategic Content Development
Minimum qualification
- BA, BSc or HND
Job Title: Analyst, CVM Commercial (Supervisory)
Location: Nigeria
Job Description
- Assist in the development, implementation and measurement of various Below the Line campaign programmes that focus on customer retention and customer life-cycle management. He/She will leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.
- Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network
- Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities
- Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns
- Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up
- Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
- Ensure no revenue dilution as a result of campaign activities
- Provide support to campaign segmentation analyst as required.
- Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
- Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.
- Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
- Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle
- Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
- Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network
- Manage the implementation, tracking and measurement of marketing campaigns
- Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
- Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns.
- Collect and use data to inform new campaigns and the evaluation of existing campaigns
- Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation
- Execution of overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy
- Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention
- Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed
- Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
- Perform any other duties as may be assigned by the Manager, Campaign Management
Job Condition
- Normal MTNN working conditions
Requirements, Experience & Training
Education:
- First degree in any related discipline
- Fluent in English
Experience:
- Minimum of 3 years’ experience in an area of specialisation; with experience working with others
- Experience working in a medium sized organization
- Experience in Database/Direct Marketing or Product Management in telecommunications industry
- Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
- Expertise in experimental test design
- Experience with major campaign management platform(s) within telecoms industry
- Demonstrable data-mining, analytical skills and segmentation techniques
- Experience in Data Mining & Analysis tools such as (R, Knime, SAS and MS Excel)
- Experience in using Business Intelligence tools for data insights generation such as (Power B’, MS Power point, MS Excel)
- At least 2 years’ experience in CVM practices and campaign management
- Experienced using predictive modeling techniques and methods suc as (Decision trees. random forest, KNN, Regression and Machine Learning.
- Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques
Minimum qualification:
- BA, BEd, BSc or HND
Job Title: Manager, Performance Management
Location: Lagos
Job Description
- To implement Performance Management Processes and policies aligned to MTN’s strategy
- Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Serve the Division’s internal customers and provide solutions to improve the customer experience.
- Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Drive an increase in MTNN’s Net Promoter Score.
- Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
- Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
- Develop, implement and maintain Performance Management polices in line with the MTN Performance Management Framework, Strategy, programs and policies
- Support operational transformation across the business and define key performance indicators to measure success at the Enterprise, Divisional and Individual levels.
- Assist with the implementation and coordination of employee performance management processes and procedures and monitor compliance with related policies.
- Assist in the implementation of Human Resources recognition scheme across Human Resources Division and the MTN Shine recognition programme across the organisation.
- Provide general Human Resources performance reports and specific IPF (Integrated Performance Framework) reports.
- Maintain and update database of performance appraisals and reports at the end of each performance cycle.
- Provide statistical data on performance appraisals to enable management make informed decisions
- Ensure compliance with required service level agreements with regard to Reward deliverables.
- Conduct retention risk and impact analysis by calculating employees’ retention risk score and the impact if lost.
- Advise, educate and support employees and line managers on matters related to the performance management, policies,
- Develop communication materials and facilitate workshops, focus groups, etc., to enhance employees’ understanding of performance management, policies, etc.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
Experience & Training
Education:
- First degree preferably in the social sciences or any other relevant degree
- Fluent in English
Experience:
- Minimum 6 years’ experience which includes:
- Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
- Experience working in a medium to large organization
- Experience in Performance Planning, Monitoring, & Management and General HR
- Database Management
- Performance Management Experience
- Human Resources Knowledge
- MS Suites (Excel. PowerPoint, Word, etc
- Reporting
- Experience in data analysis, project management, and recognition programmes.
Training:
- Performance Management
- Balance Scorecard Methodology
- Strategy Execution
- Big Data Analytics
Minimum Qualification
- BA, BSc or HND
How to Apply
Interested and qualified candidates should:
Click here to apply
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