Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.
We are recruiting to fill the position below:
Job Title: Administrator
Ref No: 1127/NIGE/EU/ADMINISTRATOR/Nigeria/280918
Location: Nigeria
Start Date: 2018-09-28
Contract: Permanent
Available: ASAP
Category: Insurance
Offer: Market Related
Introduction
- This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with basic technical knowledge of corporate business and its impact on regulatory framework for the Life business in order to maximize productivity and customer satisfaction.
Job Specification
Descriptor:
- Deliver on daily task and adheres to service and quality standards.
- Provides both direct and indirect service to customers and intermediaries.
- Ability to initiate reinsurance cession and recovery on timely basis
- Ensure timely capturing/loading of data into operations software
- Proficiency in the usage of Microsoft office for report generation and interpretation
- Having a fair knowledge of group and credit life assurance products
- Understanding the corporate claims management process and procedures
- Respond to immediate requirement in line with standard operating procedures
- Ensure daily operational Customer Service efficiency/delivery.
- Responsible for the daily work flow and volumes within the turnaround time
- Maintains and enhances service/work standards to delivers quality work within a given process
Key Result Areas
Operational Delivery:
- Respond to immediate administrative requirements within time frame
- Follows standardized processes and provides administrative support in line with business demands.
- Delivers on daily task promptly.
- Uses standard administrative techniques to coordinate own work.
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality.
- Makes increased contributions/effort in broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Qualifications and Experience
- A first degree or its equivalent in relevant field
- Experience in a technical operations department
- Excellent communication skills (verbal and written)
- Very good interpersonal skills
- Good knowledge of MS packages (Word, Excel etc.)
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Administrator
REF: 1126/NIGE/EU/Senior Administrator/Nigeria/280918
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance
Offer: Market Related
Introduction
- Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience.
Description
- Ensure daily operational Customer Service efficiency/delivery.
- Responsible for the daily work flow and volumes within the turnaround time
- Maintains and enhances service/work standards to delivers quality work within a given process
- Often consulted for system enhancements and testing.
- Resolves technical and complex problems, especially in support of administrative queries/issues.
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an Indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- May act as mentor to less experienced Administrators.
- Fully multi-skilled across products and processes.
- Has extensive, relevant experience.
- Often acts as a resource for less experienced staff.
Key Result Areas
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Coaching:
- May act as mentor to less experienced administrators.
Documentation Processing:
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Provides an indirect service to customers and intermediaries.
- Responds to immediate administrative requirements within procedure.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
- Delivers on daily production standards.
- Uses standard administrative techniques to coordinate own work.
Quality Assurance:
- Performs quality checks on own work.
- Adheres to service and quality standards.
- Delivers, maintains and enhances work standards and quality within the given process.
- Ensures daily processing complies with all appropriate product and legislative rules and requirements.
- Maintains and update procedural documentation.
- Ensures quality of Service delivery to customers conforms to agreed service level standards.
- Ensure customers are well informed about issues affecting their cover.
Relationship Building:
- Establishes and maintains relationships with internal and external stakeholders.
- Builds and manages internal/external relationships.
- Manage internal/external Customer Complaints.
Minimum Requirements
Qualifications and Experience:
- A First degree or its equivalent in relevant field
- Experience in a technical operations department (3 years plus)
- Excellent communication skills (verbal and written)
- Very good interpersonal skills
- Good people management skills
- Good knowledge of MS packages (Word, Excel etc.)
- Extensive product and process knowledge.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Deadline: 12th October, 2018.
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