Pruvia Integrated Limited – We are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. We offer a wide range of services. These services are delivered with skilled and experience guided by our core values and driven by our belief that we are more than conquerors.
We are recruiting to fill the position below:
Job Title: Brand Ambassador
Location: Lagos
Job Summary
- We are seeking a professional, reliable, enthusiastic Female Brand Ambassador in Fleet Sector to join our growing company.
- In this role, you will serve as the face and voice of our company, you will communicate and engage with customers, both online and offline, in meaningful ways to increase our company’s brand awareness and generate new sales opportunities.
Responsibilities
- Skilled in social media and able to communicate information about our products/services online effectively (e.g. social media and forums)
- Generate, share, and reply to online reviews in a positive and open manner
- Work trade shows as a spokesperson for our company
- Network and gain the trust of potential customers and partners
- Understand our products and services; fully inform potential customers
- Utilize word-of-mouth marketing techniques, such as referral incentive programs
- Aid in the organizing of marketing events
- Use analysis skills and preference tracking to suggest advertising and positioning concepts
- Provide feedback to the marketing and product departments regarding customers’ insights and questions
- Track and generate reports on competitors’ marketing activities
Requirements and Qualifications
- Female applicant only
- Previous work experience as a Brand Ambassador or other similar role
- Qualification “OND Only”
- Solid social media presence on multiple platforms, with above-average followers
- Documented success in creating targeted Scio-friendly online content
- Outstanding communication skills, both written and verbal
- Engaging, outgoing, approachable personality
- Minimum of 2-3 years and above of work experience
- Passion for meeting new people and evangelizing great products
Job Title: Customer Service Officer
Location: Lagos
Job Summary
- We are recruiting to filled the post of a Customer Service Officer, she will be responsible for acting as a liaison between customers and the organization. Assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.
Responsibilities
- Resolve customer complaints via phone, email, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
Requirements
- Comfortable using computers.
- Open for HND Holders only
- Ability to serve a constant stream of customers at all times of day and evening
- Female Applicants Only
- Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
- Ability to deal with people in an uplifting manner
- Ability to solve customer problems
- Ability to be a quick thinker, research and troubleshoot
- Basic computer skills
Deadline: 28th September, 2018.
How to Apply
Interested and qualified candidates should send their CV’s/Resume to:careers@pruviaintegrated.com with valid address and contact numbers included, the subject of your application should be the Job Title.
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