Current Recruitment at MTN Nigeria, 5th September, 2018

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

 

Job Title: General Manager, Data & Devices
Location: Lagos

Job Description

• Lead the creation and implementation of MTNN’s device strategy and ensure alignment to overall Group Device Strategy.
• Drive an increase in Shareholder return by ensuring that Data & Devices processes are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions). Specifically, drive the smartphone data strategy and ensure ROI
• Develop short-and long-term plans and budgets for the unit’s activities, monitor progress, assure adherence and evaluate delivery of business objectives.
• Understand and develop sound financing options in-country to lower total cost of sales of devices
• Manage project/initiative budget in line with business objectives.
• Review Data & Devices performance (along all defined criteria) and provide executive management with response actions in keeping in line with set business objective and goals and develop contingency plans as required to address shortfalls or excesses.
• Develop and consolidate an overarching MTNN business plan including proffering short and long term views, identifying key drivers for sustainable profits and driving achievement of objectives/targets.
• Provide support initiatives that will ensure cost savings and reduction to drive EBITDA growth for the organization.
• Champion/Sponsor the review of Business Processes (headcount, process optimisation, business optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Champion Contract negotiations where applicable to reduce cost and drive MTNN Value Creation Philosophy.
• Report on a monthly basis to management relating to progress made within the division and in accordance with the measurement metrics set by the organisation
• Development of value propositions and go-to-market strategy including acquisition, and segment positioning.
• Ensure value extraction through below-the-line customer value management.
• Develop market research programs with the Business Intelligence and CVM teams that will inform the activities in the Data & Devices function and offer great understanding of customers and sales.
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Provide advise on governance and best practice in device & client experience.
• Provide input to the development of pricing strategic guidelines, modelling tools and processes with the objective to enable local decision making process around device and/or device bundles
• Device proposition business plan input
• Work closely with CVM and Pricing team to develop GTM plans
• Drive the development and maintenance of operational/financial metrics. Establish support models required to achieve them
• Conduct and report forecast / budget / contract / audit activity on a timely basis
• Identify opportunities for volume purchasing to obtain price breaks if applicable
• Manage device proposition/pricing competitiveness in the market
• Keep abreast of current & future OEM product roadmaps
• Keep abreast of technology and platform trends
• Be aware of and interact with OTT players and incubator programs related to app development
• Keep abreast of current and future wearables/accessory roadmaps
• Review internal and external environment including competition and develop a comprehensive strategy for data & devices considering the most effective and efficient ways in developing, launching and sustaining related products.
• Use regional operations to leverage initiatives to drive business growth, branded experience and local / community connections / affinity with MTN.
• Provide technical leadership /advice in the formulation and development of data and devices framework, policies and guidelines and ensure compliance of operations with MTN policies and procedures.
• Develop and deploy campaigns that are consistent with the MTN vale propositions, to clearly and strongly communicate the key benefits of consumer market product and services.
• Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Report on an ad hoc basis on key projects/initiatives/deliverables as and when necessary.
• Identify and review key risks, issues, and dependencies and set mitigation actions.
• Manage and resolve escalations that have impact on critical path of service delivery and escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved.
• Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
• Identify, evaluate and track the development needs and performance of Data & Devices staff, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor the Data & Devices team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Ensure skill transfer for staff development, motivation, and business continuity and ensure that the team is led, motivated, and rewarded to achieve high performance areas.
• Deliver business value through partnership with MTNN’s Ecosystem Partners and customers to enhance MTN’s Corporate Brand
• Build and maintain relationships with internal stakeholders and external partners and suppliers.
• Build partnerships with key OEM’s, OTT players, Platform players, App developers
• Develop partnerships with device distributors in market
• Develop partnerships with key loyalty program/rewards companies in the market
• Develop partnerships with key marketing agencies in the region
• Develop partnerships with retail field force providers in the region
• Guide and direct suppliers and third parties in achieving MTN OPCO objectives

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training Education

• First degree in Marketing or a related discipline
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous Experience: 12 years’ work experience which includes: Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Proven experience in customer management, marketing management, market research, sales and channel management

Minimum qualification:

• BA, BEd, BSc or HND.

 

Job Title: Engineer, VAS Planning – Supplementary Solutions (Supervisory)
Location: Lagos
Job Type: Permanent

Job Description

• To assist in the design, planning and optimization of MTNN’s VAS, Digital and Intelligent Network (IN) platforms so as to achieve a cost effective and optimal VAS/IN network design
• To ensure timely deployment of quality products, services, solutions, third party integration to the network and other new initiatives in line with the business’s strategic objectives
• Business growth, value created & cost-effectiveness achieved by process optimization
• Define the optimal network topology for the VAS, Digital & Mobile Intelligent Network (IN) platforms (e.g. SMSC, VMS, RBT, EIR, USSD, PCRF, PCEF etc) to enable deployment of Value added services.
• Execute prompt provisioning of network capacity for all the VAS and Digital network elements, features, protocols.
• Design the VAS network as well as new products and services and Map out structure and organization of the relevant data or project to support the marketing product and service.
• Plan and design the implementation of future products and services using the SDLC and Agile Methodologies.
• Plan and design the network architecture to optimally serve the growth of the VAS and Digital network in terms of traffic, subscribers and value added service capacity.
• Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the VAS environment.
• Design and plan the evolution of Value Added and Digital Services, messaging (Voicemail & SMS), value propositions and other Third Party applications and services.
• Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the VAS environment.
• Conduct technical and feasibility studies for new products and services and produce feasibility report.
• Produce Functional and Technical Specification documents for new products and services.
• Plan and design the network architecture to optimally serve the growth of the VAS and Digital services in terms of traffic, subscribers and capacity.
• Meet with vendors on new market releases and technology upgrade path to ensure quick deployment of new and innovative products/services.
• Participate in cross functional meetings with key stakeholders involved in the development and deployment of Value Added and Digital Services in order to define best solutions for new products and services.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training
Education:

• First Degree in Computer Science, Computer Engineering, Electrical Engineering or any related discipline.

Fluent in English Experience:

• 3 – 7 years of experience in an area of specialisation; with experience in vendor management and supervising others. Experience in products, services and solution development using SDLC & Agile methodologies as well as a good understanding of Mobile & Digital services and their roadmaps. Experience with telecommunication & Digital technology architecture.
• Experience with Cloud Solutions & Technologies, Project Management and a good knowledge of API driven Development.

Training:

• GSM System Overview (2G/3G/LTE) Mobile intelligent network (MIN) overview Charging systems overview GSM statistics handling Signaling and communication network VAS node dimensioning IP Networks Network monitoring application training Project management course Product Development MS office applications Vendor & Stakeholder Management

Minimum Qualification

• BA, BEng, BTech or HND.

Application Deadline 6th September, 2018.

 

 

Job Title: Account Partner – Strategic (Supervisory)
Location: Lagos

Job Descriptions

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and customer satisfaction.
• Increase MTN market share by achieving set target through effective account management, acquisition of new accounts as well as development and maintenance of current accounts.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
• Prepare weekly and monthly corporate sales status reports.
• Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Conduct research on potential customers and their disposable income using the data mining system.
• Prepare and present all sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Manage virtual team to ensure log of all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ industry operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, up to C-level, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition   

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training     
Education:

• First degree in any related discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience with working with others Experience working in a medium organization

Training:

• Basic IP Networking, Internet and VPNs
• Internal conferences on telecommunications and consumer trends
• Sales Training
• Key Account Management Training
• Relationship Management
• Customer care/focus

Minimum Qualification   

• B.A, B.Sc, HND, B.Ed or B.Tech.

 

 

Job Title: Business Analyst, Reporting & Analysis (Supervisory)
Location: Lagos

Job Description

• Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department
• Account for achievement of service levels and sales targets.
• Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
• Facilitate the reconciliation of cash/stock and petty cash against approved OPEX / Budget
• Mining of data from the Enterprise Data Warehouse for analysis.
• Auditing of Customer Relations data to ensure data integrity and management.
• Conduct competitive intelligence on products and service offerings.
• Generate daily, weekly and monthly Customer Relations Reports.
• Analyse Customer data for the execution of various Customer Relations strategies.
• Conduct regular customer focused surveys to garner customer feedback and identify customer impacting issues.
• Generation of customer insight via available customer data to guide strategic CR business decisions.
• Collect and analyze customer and business information and trends for forecasting and planning.
• Coordinate and prepare data and reports as required to support strategic decision making.
• Provide intelligence to support business planning.
• Identify issues and generate insights for management decision making
• Assist the Customer Care Manager in the implementation of service initiatives in Franchise Outlets and facilitate prompt and complete dissemination of relevant information to the franchise outlets.
• Ensure Integrity in managing subscriber data/information.
• Document actions taken to resolve client problems.
• Ensure full optimization, coaching and development of team members, including planning and executing team building activity.
• Ensure team members adhere to all defined operational guidelines.
• Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
• Maintain brand alignment in rendering sales and services in service centre environment.
• Collaborate with relevant departments’ e.g. Marketing in deploying promos.
• Analyze and report customer impacting trends, Including Competitive Intelligence.
• Oversee technical activities and associated administrative duties in the franchise outlets.
• Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
• Ensure generation of relevant reports for management purposes.
• Develop key account management tactics in line with the organization’s value proposition. Maintain a good relationship with customers across all segments (Medium and High Value) where applicable and coordinate Customer Engagements within Outlet Environs.
• Manage customer retention/ loyalty through various initiatives e.g., in-store promos, etc. Ensure customers are educated on use of products and services and enlightened on new products and initiatives within MTN.
• Ensure customers are advised on what package(s) will suit their needs and MTN products and services marketed to current and potential customers.
• Manage operators relationship with other divisions within the organization e.g. marketing, NWG etc. and facilitate sales/ service improvements and initiative in franchise operations.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Requirements, Experience & Training 
Education:

• First degree in any relevant discipline
• Fluent in English. Experience:
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience in Customer Care and Management
• Some experience in formal business analysis

Training:

• Business Planning and Analysis
• Project Management
• Change Management
• MS Office Suite.

Minimum qualification:

• BA, BEd, BSc or HND.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 13th September, 2018.